Concesionarios cercanos (Long Island City, NY)

We were in contact a few times. Response was quick .

awsome

Poor customer service and follow up. I reached out to Koeppel regarding a car they have had advertised for weeks because they had not included any photos on Car Gurus nor their own dealership website. Not a good sales strategy! Upon speaking to a sellsperson I was told she'd send photos. I hadn't received anything the next day so I emailed the dealership and got no response. The salesperson I spoke to called me back shortly afterwards and said she was still trying to get me photos. That was two days ago. This dealership apparently is not interested in selling their inventory or selling to an out-of-state buyer. In any case they do everyone a favor and keep their cars off of the internet.

Very unprofessional.I received a of call from a manager, he doesn't know what time or vehicle I am scheduled to see.He tells me come in we'll figure it out.I get there there isn't anyone at their valet. I have to leave my car unattended and walk in and ask for the valet. I get told just drive around the corner and park it yourself. I finally do so and I am told that the vehicle is no longer available. I ask so why was I called the night before to confirm my appointment. I did so and asked if the vehicle will be ready to be test driven.I was told that everything will be ready when I arrive at my appointment. Salesperson was very nice and professional about the matter.I waited so this salesperson can confirm if this is true.At this point another person by the name Nikki is screaming at someone to call a customer about floor mats and why he wasnt happy with their service .I overheard her say let him leave,(Me)the truck is sold.Is this how a customer should be treated? Unprofessional

They have been very responsive via phone, text, and email. They call to follow up and have worked with me, even being out of state, to try and provide me with what I am looking for.