Response from Volvo Cars of Santa Monica:
Thank you for your feedback as it helps us discover what level of service our customers experiences at our dealership.
Although we demand Exceptional Service practices from ourselves every day, we missed this opportunity.
I want to personally apologize for any negativity you received and would like another chance to make you happy.
Please visit us again and mention this review to any of the managers. We want to make sure we learn from this to ensure it doesn't occur in the future.