New MINI Countryman for Sale in Chicago, IL

Would not negotiate the price and then 2 days later droped the price on line. Would not hold car with a deposit, only interest in financing the car.

Wonderful sales reps!! They know their business!! Unfortunately, we couldn’t agree on price!!

The car I was interested in had a deposit on it so I didn’t get to look at it. The deal fell through and they called me back about the car but I had already bought another car.

Good

Took forever to get a response then replies! On top of that made an appointment to go buy the car and after I got all the way to the dealership, I was informed that the car wasn’t even there. A phone call or email beforehand would have been appreciated and the professional thing to do. Before making me drive all the way out to the dealership for nothing! Very disappointed!

Good dealership, however couldn’t make up their mind if the car was sold or available.

Even though I didn’t end up buying a car here due to personal reasons, they were very professional and a joy to deal with. Competitive prices!

I quickly inquired about the car, but never was presented with pictures or the opportunity to make an offer to purchase. Was disappointed about this...

The dealership was prompt on getting back to me, but wouldn't send a car fax, they said they would show it to me after I drive almost two hours to get there, the reason people like to see the car fax is to save head acks like this!.

Wrote emails to the person who reached out to me. He obviously did not read what I wrote to him and he asked questions about vehicles I had no interest in. They sold the truck I was interested in and I found out from CarGurus that it was sold, before the person who contacted me apparently knew. Bad exeperence.

They where very upfront and professional

Best experience from a dealer I’ve ever had

Ralph was the best. No pressure whatsoever, and completely up front about the process. Chris was informative and honest too. Highly recommend.

great experience

They were very helpful. I was going to test drive the Cadillac on Saturday morning when I got a call from Mini of Glencoe stating that they sold the car earlier in the day on Friday. OF course I was disappointed, but if they didn't give me a call I would have driven over an hour for nothing. So that showed be integrity.

Professional dealer

Great car... would’ve purchase but the drive was too challenging at the time.

Michael was very good in follow up. Answered call and provided cost information and video tour. Recommend this dealership for initial contact and follow up. Unfortunately the car sold and cannot provide further feedback in the buy process.

Outstanding dealership. Assisted with reviewing a number of vehicles and options.

Drove far to get there and it was a great car. Salesman nice and they took my offer. They did not reveal that car was involved in an accident on CarGuru website. Description of it on Carfax seemed minor and same 1 owner repaired and kept car afterwards so I felt confident that it was a minor fender bender.

As always great service and kind people. Not pushy at all. Michael McGuire is a great salesman.

Cannot rate, very disappointed with experience. The sales person, John was professional and followed up with me until they sold to another customer. I had cash down payment, and wanted to pay balance in full, I requested financing while awaiting a withdrawal to pay balance in full. Cannot say this was a good experience, I feel I was shafted. I wouldn’t recommend to anyone.

Ronny B was helpful and to the point. No tricky sales tactics or hidden fees once i got there. The whole process was straightforward and friendly!

Easy to work with, no pressure, enjoyed buying experience

He was very helpful.

They were very polite and responded quickly to me about the car and they delivered it to my house

Quick response, detailed, personable.

JOHN was great to work with!

Also impressed with helpful customer care the dealership extends.

Ask for Ms. Rachel L. ..she's great. Really is sensitive to customer's needs and is friendly and supportive. She answers each e-mail, asked if we wanted refreshments.The car was immaculately cleaned and ready for our test drive. My pricing terms were almost met on initial visit. Did not ask for my credit rating, so far only offered a 23% interest rate for financing. We are working on the details now.