New Kia Soul for Sale in Chicago, IL

was expected, all kinds of fees added! wouldn't give me a price, until I went in and then it was almost 6000 more

Great buying experience

Ask for Aulston. We found a car we loved online and Aulston from Liberty Kia/Nisson, reached out to me. We discussed a price and details over the phone. We then drove 4 hrs and met with him. The car and prices were exactly as we had discussed. He knew we had a long ride back home and he worked as fast as he could to get us out the door and on our way home. He had a great personality and seemed very genuine. I would recommend asking for him if you're in the market for a vehicle.

Good

Excellent sales persons. Prices were not accurate but it did not take away from customer service.

Quick response! Higher price point for a high mileage unit compared to similar cars. These automobiles generally range from 2k -10k mileage models 2015 to 2020. Mopar cold air system air filter is dirty and should be serviced before under hood pictures were taken and certainly before a customer takes delivery.

I only picked one star, if I could rate below that's what Napelton Acura should receive. They never responded to our inquiries after we test drove the vehicle. Also with future adds they raised the price from what was quoted to us. Very disappointing.

Overwhelmed with contradictory emails from numerous people with various titles. Ridiculous. They all want to make a sale in a very pushy manner but no seriousness in pricing.

I asked for the vehicle history and they would not give it to me. Seems like they were hiding something.

Great experience!

Nice Speedy callback time. Thx

Very good experience

Great experience

Stay away the price the have are a scam cars aren’t there. Never called me after I ask to speak to a sale men but the internet department gave the run around no information no pictures. I felt like it was scam to bring me into the dealership. They couldn’t give me any information like what incentives the suv had. they didn’t tell me what incentives where add to there price on the suv. All they wanted me to do was to make a appointment that it.

I bought A 2020 Acura. Victor Natour was the best ever! The entire staff from start to finish was the best!

Website showed one price. Talked to someone and the price went up $2600. I told them on 3 different websites had the lower price and then out of now where they said car was sold. Then offered me a car with less features for more. Would never buy from you guys. Glad I found a different Kia dealership and bought from them.

Buyer beware! They do a bait and switch tactic to get you in the door. They offered us over $5,000 in additional packages and would not sell the car without us having one. So if you think the price is good, it’s because your going to pay much more in packages then you believe.

Responded quickly but then a multitude of people from the dealership were contacting me after I told them I wasn’t interested!!

Yes they contact you! Overly contact about how to get you into the dealer today. Not about why you want to purchase or what. Call, email, text, all trying to get you in today

I had phone calls with them, won't provide the out door price of the vehicle they wanted me to be at the dealership in person for that.

When I went to the dealership I was told that the car was already sold. I did talk to them even an hour before I left. Wish they would let me know that the car was no longer available. Would have saved me a wasted trip. Also note, their cars are pre-certified which means the price shown online is not the real price and you will have to pay extra to have the car certified.

Very nice customer service

Asked for a purchase order on the car so I could line up my own financing but after 8 days they would provide that to me.

Sold they responded

Liberty was very responsive and worked to get a time scheduled for a test drive. Would definitely recommend this dealership!

Great dealership

They post new car with lover price and confirm that car is available and for that price, when you get there they tell you car was sold two days ago but they have similar car but for 2000$ more... Liars

3 people contacted me and I requested some photos of the car instead of the stock photo they posted. 3 days later the car was sold. Quick to contact you but no follow through.

Would not answer questions I have without coming in. Told them I needed an answer before making hour drive. Could not agree on that. Salesperson was very nice though, just wouldn't work with me on that.

The salesman contacted me promptly and I put in an offer for the car that was ultimately not accepted. I may have come off as a bit heavy-handed but the salesman was cool and hopefully my offer (which still stands) will pan out someday.

Very helpful, pleasant and flexible.

Even though they are on CarGurus they did not want to do things online but in person. Never did get the information I requested.

Upon first contact I was notified that the price of the car was $700 more than the price listed on Car Gurus. That's dishonest in my book.

Texted me and followed up

Car was priced by CarGurus at $13,997. Dealer than added approximately $2,500 for inspection, washing, vacuming, 2 air filters, and an oil change. Then added another $1,500 on for paperwork. TOTALING AN ADDITIONAL $4,000 OVER THE ADVERTISED SALE PRICE! This was a mandatory addition, no choice if I wanted the car. I walked out.

Pushy. Kept calling me after I told him I was not interested.

bad, sent me a email with a car they had listed wit cargurs , priced a new car for $11600, over the phone gave me a price value for $13 to $14 thousand, (1 year old car with 10000 miles, like new .) they wanted 5 thousand and my car. waisted 3 hours of my time, tolls up there and back, and gas. makes you look bad, with there scam sales practice.

Very helpful and informative about the truck I was inquiring about.

Friendly and professional quick response with follow through. Shop with confidence.

They said they would keep in touch about a inquiry but sold the vehicle from under me.

The car I came in for was already sold by the time I arrived. My sales representative Wade was fantastic, and reassured me that he will find a similar deal for me on their lot. Great experience overall, and the team was very efficient. You don't have to waste your entire day. They value your time, and want to give you the best deal possible. Thank you Acura of Elmhurst!

I should have paid attention to reviews...click & bait for sure. I talked to Elizabeth Friday and she said vehicle was there. Went Saturday and it was not!! Marco & Edwin were nice & polite. However, there were a couple of other vehicles I looked at but I felt slighted and left.

Dealer was intent on adding warranties and their car plan to the tune of nearly an additional $3800. When asked to remove more than once I was informed they price aggressively on your website to get customers in. I purchased a vehicle 2 days later at another dealer.

Worst experience I ever had, it’s a scam. They advertise the price, but when you go there they slap you with $5000 extra dealer fees. Horrible Buyer beware.

Greatest dealer