New 2016 / 2017 INFINITI QX60 For Sale Near Chicago, IL

Decided it was too far away

I was contacted by the internet sales person by email. We made an appointment for the next day. They were ready for my wife and me when we got there. The car was cleaned, pulled out, and in beautiful shape for us to look at. The salesperson was knowledgeable and courteous. We ended up haggling a little and bought the car. The moved the process along quickly and I was soon on my way with the new vehicle. Great experience.

Arrived to find the price $2000 higher on dealer website than on car gurus. Prices on websites did not match. They did come down on price but not far enough. Showed us another model (jx35) that was identical- even in mileage- but was a year older and didn't have hood paint damage so we chose that one. Worked with us on price. Said they couldn't update navigation there but gave me a $65 credit toward the navi update purchase. They don't keep necessary equipment to do this. FYI: Infiniti charges $140 to purchase necessary disks to update. Navi has since gotten me lost 3 times (every time I've used it). Only 3 days after I bought the car there is now a horrible rattle or buzz sound coming from somewhere on the passenger side. It's so loud It's startling! We aren't able to pinpoint it. There is also green fluid spotting in my driveway. Because we live 2.5 hours away from dealership we'll have to take it to a local Infiniti (that we currently do business with and trust) and see what happens from there. We JUST bought this car! Interior of car was dirty but we did take it the same day we looked at it. You'd expect a luxury dealership would get all of the food and spills out of the cup holders before showing it but both vehicles we saw were dirty. Car was missing 3 headrests, two headphones and remote for DVD system so they took two headrests, and the DVD equipment from a different vehicle and said they will mail us a third headrest. Service was good but currently very disappointed with the jx35 with only 46,000 miles. **Update: We took the JX35 to our local dealership for inspection. They found the source of the noise (broken mudflap), leaking (AC lines) and a few other small issues and provided an estimate. I contacted Fields and they agreed to pay for work to be done as long as the bill was what they felt to be reasonable. If not, we would have to return the jx35 to Fields for repairs. Our service manager and Mike from Fields communicated and made arrangements and Fields paid for the necessary work. Mike from Fields communicated in a timely manner. The service and repairs of $700 were paid by Fields. I truly appreciate Mike's hard work and integrity to make this right. The missing headrest arrived just under 4 weeks later. Overall, My advice is to stay local if you can and purchase a certified pre-owned vehicle. Give yourself time and thoroughly inspect underneath the vehicle, the hood, interior and exterior of the car. We waited for 2 months for what we wanted to come to our local dealership. When it didn't we grew impatient and shopped out of state for our second infiniti purchase. Not something we would do again.

This dealer lie to me. They put this car there for sale for $11 thousand it was a Nissan Altima2016 but when I got there they said that car is sold. They use this car to make me drive to the dealer and then they try to sale me a different car with more miles on it and more money. That's why this dealer sucks. Imagine this car still for sale on cargurus.

Didn't treat us as if we were important to them, we drove 8 hours and they acted as though they didn't have time for us. Didn't honor the guaranteed price for my trade...not a good experience...Hidden fees totaling addition $1800 that they don't disclose.

Fantastic experience! Expedient responses and very professional. Alex worked extremely hard to make me a QX80 owner. The only thing that would have made the experience better is "to become a QX80 Owner".

Great to work with. Absolutely no surprises. Would buy from them again.

Very good!

Dealer was quick with a reply and clairfied history and details about the car I was interested in. Paul Torres was easy to reach and talk with.