New Honda CR-V Hybrid for Sale in Los Angeles, CA

Honda of Thousand Oaks was very nice to deal with  - not pushy, and no pressure, and the car was exactly as described. I dealt with Z (Zamar), and he's relaxed, respectful and professional. I didn't get the car I tested, for other reasons, but I would definitely work with Z again.

I emailed the dealer a screen shot of CarGurus website showing the Invoice, Good Deal, and Great Deal prices and nicely told them I would buy the car today if I can get the Great Price with no extra add-ons. They emailed me back an offer just $100 over the Great Price and even sent me a Price Sheet showing no extra fees. That was the easiest way I ever bought a car.

Wonderful experience. Everyone was very helpful. We bought the car.

This place sucks, don't do business with them. I told them I was interested in a certain vehicle, I told them when I was coming. I specifically told them to notify me by phone if they sold the car. I drove there and the car was sold the prior day!

These are not honest people. Sonny Cao told me this car was sold and it is still for sale.

Literally told me to pick something els because its not guaranteed to be mine. Like a customer wants to hear that, ill just buy used

Good

Pretty seamless, worked with the internet department. Felt comfortable with the price and the "no-haggle" policy was smooth. We would consider HOTO again if we were looking for a used car.

Very responsive but not pushy.

They contacted me very quickly, they treated me very well.

Van was listed as Honda certified on their site, Honda’s main website, and two dealers said it was certified but it was not. Misleading and confusing information. They do anything to get you in and then you find out it is not as advertised. It seems like some of the people working there do not know what they are doing. They could not even change the website once the misleading error was pointed out to them. Their solution was for us to buy an additional warranty.

Good communication.

Good communication, good overall service. Only problem is just a bit over priced

Was quoted sticker price on cargurus. Then the dealership tried overcharging by $20,000 for dealer add-ons (Mark ups) that I didn’t ask for.

The sales guys I dealt with were very professional. Even when we didn't initially agree on price the back and forth discussions via text and phone callswere very polite. All of my questions and concerns were addressed and for the most part I'm satisfied.

Service was horrible nobody knew about the model car I came to see, The car was on empty, refused to let me test drive it on the freeway. Who does this? They need help.

Dealer did reach out to me via email but never answered my question about delivery cost to San Francisco from Los Angeles if available.

Called back. Honest & helpful

Took to long to get back with me. I was interested in buying a Honda Civic Type R and was willing to drive from San Diego to Downey California but the salesman said that he would call me back. He did after a few days later after another Honda dealership in San Diego reach out to me to say that have a type r in stock

Sales rep made contact via email right away. Thank you.

I set an appointment to test drive a specific vehicle, only to arrive at the dealership to find out they had already sold the car the day before. I did not appreciate the waste of my time and their nonchalant attitude regarding same.

Took to long to get back with me. I was interested in buying a Honda Civic Type R and was willing to drive from San Diego to Downey California but the salesman said that he would call me back. He did after a few days later after another Honda dealership in San Diego reach out to me to say that have a type r in stock

Excellent Customer service. Very careful during Covid- 19. All employees and customers were tested and wearing masks. Small individual tables with barriers set up with social distancing. Got an excellent car and even after I bought it Nataly followed up to make sure I was happy. When I mentioned an issue with the roof paint(used car) they had me bring it in and immediately took care of it. Manager, Mr. Lee and his staff were great. Couldn’t be happier.

Very good helping

Very responsive.

Nice car and the Internet price was in my price range, but deceiving, dealer add ons were $3,000 more than shown. But they were very nice

Overall enjoyable experience with Spreen. Customer support team was very helpful and showed me some great vehicles.

Took to long to get back with me. I was interested in buying a Honda Civic Type R and was willing to drive from San Diego to Downey California but the salesman said that he would call me back. He did after a few days later after another Honda dealership in San Diego reach out to me to say that have a type r in stock

I set an appointment to test drive a specific vehicle, only to arrive at the dealership to find out they had already sold the car the day before. I did not appreciate the waste of my time and their nonchalant attitude regarding same.

Excellent Customer service. Very careful during Covid- 19. All employees and customers were tested and wearing masks. Small individual tables with barriers set up with social distancing. Got an excellent car and even after I bought it Nataly followed up to make sure I was happy. When I mentioned an issue with the roof paint(used car) they had me bring it in and immediately took care of it. Manager, Mr. Lee and his staff were great. Couldn’t be happier.

Very helpful providing specific pictures at my request.

Very helpful and friendly, unfortunately vehicle I was looking to buy sold. Would definitely use again.

This dealer is great! Very professional and courteous, principally Tristan. No much lucky The cars I liked were sold

Very courteous, friendly and professional. Not pushy or aggressive. Good dealer. Thank you!

If you want to be scammed, and not taken care of, this is the right dealer to go to, they won’t take care of things damaged or missing on their cars. I love the car but definitely won’t go to this dealer ever again.

Beware of pricing. Hidden add ons and fees. Salesperson was very evasive about prices in e-mails. Wanted to get you into the dealer and then everyone who has bought a car at a dealer knows how that goes ... hours wasted while they try to jack up the price and wear you down...

Showed up on time for my appointment and they took about 45 minutes to help me. Saleswoman was friendly when I finally was helped.

Very helpful, even though I never went into the dealer. Unfortunately I think the prices are higher than normal. Great customer service

I called before I got to the location regarding this car, I was told to come check it out. When I arrived, the sales rep stated the vehicle is not there. The other vehicles at this location are overpriced, and the sales reps at the location are inexperienced and so is manager. I would never purchase a car from this lot

Truly Patient, Helpful Honda Guys! Favorite part of the whole experience was ringing the bell after purchasing my 2018 Honda Civic Sedan. :-)

Grate

I was called 3 times by the dealership but because of the nature of my work I couldn’t response immediately but when I called back no one picked up or responded I guess they do not care if they sell cars or not?!!!!

Good customer service

Very good

Amazing Dealer! Everyone was great! Just purchased a Red Type R! I would definitely Refer Them To All My Family And Friends! Ask For Jacoby!

Good service,, friendly staff and very helpful,, got a beautiful car with them

Sales guys was really friendly and make the purchase transaction very easy.

Very nice and professional man contacted me, I just wasn’t able to make it in.