New 2016 / 2017 GMC Sierra 3500HD For Sale Near Baltimore, MD

They were responsive, the truck was prepared and cleaned for my arrival and the transaction was quick and accurate. However, the truck pulled right on test drive. I suggested the tire pressure might be low; my salesperson said "a light would come on if it were low." I found all tires low, especially the front right at 27 pounds when it should be 35. Once I corrected all four tires, it drove fine.

The dealer contacted me in a timely manner. I spoke with several people at the dealership and all of them seemed professional . I did wind up purchasing a vehicle locally due to warranties and service .

Ron didn't even want to negotiate... He must sell a TON of cars. There was no talking just a simple... "There's nothing we can do." Keep in mind my credit score is in the 800s. Wouldn't drive one of their cars if they gave it to me. No customer service.

Very nice facilities and courteous and friendly salespeople. Car was as advertised. However they did not offer me a fair trade-in price for my car.

Heard from dealership very quickly. Unfortunately car was sold later that day.

My wife and I drove an hour and a half after work one evening, the day after they contacted us with the price. Two reasons we went to Chestertown, Md., first because we liked the price and the vehicle. Secondly, the ad on Cargurus stated that the price was negotiable. After doing some market research for a comparable vehicle, we decided that this was the vehicle we wanted to go after. The salesperson was good enough to stay late for us to arrive which was a credit to him, not so much with the dealership. We tested the car, liked the car and figured we had a match only to find out that the price was not negotiable, as noted in the ad. Yep, it was in black and white. When I explained that to the salesperson he went to call his boss, the owner. He came back and informed us the owner was willing to take five hundred off the price; they were still well over two thousand dollars over suggested retail price. Needless to say, we didn't take the deal. The long drive through some of the most beautiful country God ever made was not a problem, it was the refusal to honor the ad and even when pointed out to them, they still refused to negotiate. We have since bought a similar vehicle for over two thousand dollars cheaper!!! Boo-hiss on Ramsey Pontiac-GMC Truck, Inc.

The contacted me promptly,

I didn't buy, however they were great to deal with...a good experience

After speaking with their salesman Jason, we agreed on a price and I decided to purchase the truck on June 10th. I was then transferred to Hank to complete the deposit and out of state purchase. On June 16th I received instructions from Hank to make a deposit, send buyers form to USAA and confirm my pick up date so the truck couldn't be sold our from under me. An that he would have the truck moved to the sold lot. I completed his instructions that day and sent an email confirmation. . The next day on June 17th, I received an email for Tom, Sales Manager that the truck I was looking to purchase was sold to another customer. The explanation I received was that the truck was never moved off the lot before Hank went on vacation. Therefore allowed to be sold to another customer. It was only discovered that the vehicle was sold to me, during the paperwork of the new customer. The General Manager made the decision to sell it. Irritating & Frustrating Experience!

Wilkins Dealership is very professional. I haven't been able to conduct business, because I have a unique financial circumstance. I hope to do business with this dealership, when my finances change. I have contacted other Dealerships, however Wilkins is by far the most professional.

They were great at reaching out at first, but the follow-up was slow.