Response from Capital Ford Charlotte:
Thank you for taking the time to write us this feedback. We will be sure to pass your compliments on to Charles. We are concerned that the rest of your experience with us did not showcase our values of professionalism and above and beyond customer service. We are worried that you have formed such a negative impression of us. Please feel free to reach out to us so we can work with you on rectifying any lingering problems. Best,
Rob Satter Jr.