New Ford F-350 Super Duty for Sale in Austin, TX

Good

Great Attention

Worse experience i ever had..set n appointment n reached at right time but had to wait n couldn't get the person with whom i had n appointment. Also didn't show me the car that I went there for..ll try u to sell other car..they wasted my time.

I contacted dealership to schedule a time to see vehicle, once I arrived the customer service experience was terrible. The sales person said he had to locate keys and after waiting for 30 minutes without any word from the salesperson we left. Other salesman were just standing around but none were helpful. Terrible experience would not recommend. I never received an apology from salesman even though he had my contact information.

Great customer service and great deals.

Expressed much interest in vehicle. It was a sponsored search out my area so I wanted to meet at spot between cities (3 hr drive). I have bought multiple vehicles meeting and signing for like that. They said no, didn’t offer to bring it up to my location either. Obviously they weren’t trying to do business , just sit back.

I was contacted promptly by the Covert team.

Quick response

The salesman did a great job of returning my call promptly and answering my questions about the vehicle.

I was impressed with the pricing, but it was not exactly what I wanted in a vehicle.

Excellent service!!

Great experience ..eager to sell !

Good

While it wasn’t the truck for me they went out of there way, they delivered the truck and I was very satisfied with the company’s service

Very professional, did not try to play the salesman game with us.

Quick reply and helpful

Experience with the dealership was fine. They just weren’t willing to come down on their asking price.

They are real good about staying in touch, even the sales manager texted.

Contacted me quickly via email. Very friendly and helpful.

They responded politely and promptly

If you go here ask for Edward. He was really busy but still had time to help me out and get me in my truck. Stayed in contact with me and even replaced my windshield for me. I even had my dog with me and they let him come in and wait along side me . Customer service was great, my experience here was the total opposite of Previous dealerships.

Really pushy dishonest dealers here. Would quote one price and then have a whole bunch of mandatory fees towards the end that they just tried to push onto buyers like an advertisement fee and their anti-theft device. Not accommodating at all.

This dealership was terrific right from the first contact by Jeremy. I was calling from CA so I appreciated the way they handled the negotiations and I was very happy to arrive and find the vehicle as described. I’d buy from them again.

Sales person was knowledgeable and helpful

A sales rep contacted me but the car was not available because it was being auctioned.

Less than one star. Horrible dealer. Took too long to email back about the same car. Sent me what appeared to be the same car advertised on CarGurus but at a few thousand dollars more. Did not honor the prices here. Emails from the dealer weren’t useful and didn’t help my decisions. Not worth the effort to interact.

A salesman responded same day. Sales manager emailed to check my satisfaction with the salesman.

called and asked a simple question about a car for sale. waited while employee “looked up” the info. about 2 minutes later, the call was disconnected. absolutely useless.

Great

Called the dealer about the car. 30 minutes later we arrived to test drive and they had pulled it under the cover to get out of the rain. Negotiations were quick and easy. Their price was good and they gave us a very good price on our trade. This was the quickest vehicle purchase transaction we have ever done. We were out with with the vehicle in under two hours.

Alex was responsible for a great experience at Covert Ford. Love the truck, got a good deal, they delivered the truck 350 miles away, what more could you want?

Good Level of attention by the salesperson but they allowed another salesperson to sell the vehicle days after the deal was made. Literally didn’t even give me the opportunity to send a deposit....bad deal!

efficient, courteous, and very helpful

Brian was very helpful, even through my hectic work schedule. He was very professional.

Great experience. Very relaxed environment and did not feel any sort of pressure. Best car buying experience I’ve had. It was worth the hour drive.

We were in and out quickly, and the staff was very friendly and helpful.

Quick response and good customer service

The vechicle had sold. Saleman very nice and keeps in touch.

Continued to try and find the right vehicle