New 2017 / 2018 Chevrolet Malibu For Sale Near Wichita, KS

I inquired about the vehicle and received a phone call with in twenty four hours. I was very satisfied with the service until my salesman, Dakota, lied to me. The vehicle was listed at 21088 miles, however a manager informed me that the vehicle actually had 25822 miles. When I asked Dakota about the discrepancy, he assured me that the mileage input was incorrect and the current miles (25822) were the same as when they received the vehicle. I was able to confirm with their maintenance department that they received the vehicle at 21088 miles and had performed an oil change at that time. Dakota offered no resolution to the mileage discrepancy and simply asked "do you still want it or not"? I could expect a five hundred mile difference from list to actual mileage. Nearly a 5000 mile discrepancy is hardly a minor list difference. With the additional mileage and the sunroof option not actually being installed, the sale price was overpriced. I asked for any remedy whether a lower price, or an added option. Dakota informed me that nothing could be done and that the dealership was loosing money as it was. The second time that Dakota lied to me was when I noticed the vehicle did not have an oil change reminder sticker on the windshield. I asked Dakota if the motor oil had not been serviced since they received the vehicle at 21088 miles, and it was currently at 25822 (4734 miles difference). Again Dakota assured me that the vehicle was up to date and the vehicle was in pristine condition. The vehicle was not up to date on the oil change and I believe the sticker was removed to try and hide that fact. The vehicle was listed as having a sunroof, ( A major option) however, upon inspection, there was no installed sunroof. Eddy's Chevrolet did have an aftermarket sunroof installed, however the bumper to bumper warranty will not cover any issues in the future because it was not a factory option. Dakota did not provide timely responses to my questions and to this day, he has not sent me any maintenance records, which I asked for several times. Ten days after purchasing the vehicle, I called to inquire about the vehicle title that I had yet to receive. The employee over the title department asked me "Oh.. You haven't received it yet?". I informed her that I was still waiting, and needed it for registration. The employee assured me that I would receive it in a FEW WEEKS. I live in Oklahoma, and purchased this vehicle on line from Eddy's Chevrolet in Kansas. In Oklahoma, the vehicle must be registered with in thirty days. I spoke with a customer service representative who was able to get the title processed and sent out with in hours. This was my first vehicle purchase on line and through Car Gurus. The web site provides a vehicle search unlike any thing I have ever experienced. I will use Car Gurus for my next purchase, however due to the lack of respect, lack of attention to detail, lying to customers, and deceitfulness, I will not return to Eddy's Chevrolet in the future.

Great help on everything ************

They were responsive to my initial contact. Asked for information about my current vehicle, but the car was sold prior to my being able to see it.

Made inquiry by phone on used pickup salesman found the information I needed an answered my questions. Was polite. Chose to pass on vehicle wasn't what i was looking for.

very helpful

The actual vehicle for sale is not the vehicle pictured. the actual vehicle is silver, not the Commemorative Edition shown. deceiving and disappointing

Reaponded within a hour

Salesman was helpful, I just felt bad that I didn't know my daughter didn't want the LS. Otherwise we would have made a deal!

Very nice visit with sales person My questions were answered and I was welcomed to take a test drive

Purchased this car from the dealer but did not disclose burn hole in driver seat before I paid for the car to be delivered. Also only received 1 key for the vehicle instead of the normal two. The transaction and delivery was very smooth.

good communications,trying to iron out a deal

Fast contact

Salesman was honest and upfront and seemed eager to work with me. Circumstances arose and I was not able to travel that far.

Jim Clark salesman was very nice about everything that was ask about the 2000 Chevrolet suburban and it was a very good experience for me .

Very friendly people and pleasant experience.

The guys did very good , friendly and informative , very good job

The dealer gave me all the info I needed about the minivan the had I wanted to know about. I just happen to find something closer to my home. But they were super nice.

This was the best car buying experience I have ever had. The whole team was amazing and personal. Just how good you say... I traveled almost 500 miles to buy the Shelby they had on the showroom floor. 10 stars if they would let me. You guys rock!

Very helpful an accommodating

Great guys!

Great service! I love my truck and the people at Midway were wonderful!

Responded quickly. Not pushy and listened to me, not just agreed.