Volvo Cars of Santa Monica

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1631 Santa Monica Blvd
Santa Monica, CA 90404

Sales: (310) 496-1157

Service: (866) 796-5138

Today 9:00am - 8:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 18, 2017
The car was dirty on the inside. The salespeople were anything but pleasant, bordering on rude. Won't recommend this dealership to anyone.
6 of 8 people found this review helpful.
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Response from Volvo Cars of Santa Monica:

Hello Richard,

Thank you for your feedback as it helps us discover what level of service our customers experiences at our dealership.

Although we demand Exceptional Service practices from ourselves every day, we missed this opportunity.

I want to personally apologize for any negativity you received and would like another chance to make you happy.

Please visit us again and mention this review to any of the managers. We want to make sure we learn from this to ensure it doesn't occur in the future.

Sincerely,

Management
VCOSM
Mar 7, 2017
Though they haven't fulfilled the Due Bill yet as its only been just over a week since I've purchased my vehicle, they did a great job in communicating, and making it a painless experience.
4 of 5 people found this review helpful.
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Read 7 old reviews
Jun 10, 2015
Used cars were moved to a different lot during construction and were packed in like sardines. Dealers were helpful though.
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May 25, 2014
Leased a Mazda3 with these guys and got a great deal. Rose was very nice and the rest of staff was no BS. As a first time car buyer it was a good experience for me!
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May 21, 2014
John Foscue was courteous and provided an excellent experience. I was treated with respect and the entire process was then better than expected. Every dealership should be this extraordinary.
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Jun 26, 2013
We purchased a car and were happy with the negotiations and the way we were treated.
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Apr 3, 2013
good price , polite educated sales men , no bull..., no harassment but of course minimal after sales response to questions. Make all dealers send you detailed broken down OTD prices by email, don't ever negotiate prices across a table at any car dealer, it brings out the mean, obnoxious in them. I don't understand that the large car companies let this kind of dreadful behavior go on so that car sales people have about the worst reputation of anybody in America. - remeber you can pick up your Volvo in Europe and they pay the airfare.
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Jul 23, 2012
Not a good sales man.in the middle of the conversation, be hangs up the phone and no return response, no. Professionalism at this dealership, never goto the dealership or call them
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Jan 7, 2012
Your internet Sales Person is the major reason I didn't buy the car.
1 of 1 people found this review helpful.
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Response from Volvo Cars of Santa Monica:

Since this review was back in 2012 we apologize for the negative experience & late response.

We have a new professional internet team, please give us another chance to show you why we are "Truly Exceptional".

Management,
VCOSM

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