Used Imports Auto

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442 S Atlanta St, Roswell, GA 30075 - Map & Directions

Sales: (678) 720-9710

Today 9:30am - 7:30pm
(Closed Now)
show business hours
Oct 15, 2016
They contacted me twice but the following 2 weeks when I was ready to purchase they never answered I called a week straight and never got an answer, some of my calls where forward to voicemail. Bad!
2 of 2 people found this review helpful.
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Oct 14, 2016
This is the worst car I've ever purchased. Talk about misrepresentation! I was told it's immaculate, no scratches, etc. There's a long, deep scratch down the side that can't be buffed out. Scratches on the inside. Scratches on the front bumper and underneath; it looks like someone wrecked it. It's out of alignment and the tires are in bad condition. The floor mats have holes in them. On top of all of this, the communication with them was terrible. We also agreed on my credit union doing the title work as a condition of my loan, but they did it anyway. Even the delivery truck driver said the place seemed sketchy, and he will not do business with them again.
6 of 7 people found this review helpful.
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Oct 11, 2016
Hope do do business with them
1 of 2 people found this review helpful.
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Sep 20, 2016
Very good
1 of 2 people found this review helpful.
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Sep 19, 2016
Went to test drive the vehicle but was unable to complete the deal - no room for negotiating
0 of 1 people found this review helpful.
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Sep 14, 2016
Called at 1pm,was told to call back at 11am the next day . Didn't care for that. After that they were alright.
1 of 1 people found this review helpful.
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Sep 11, 2016
Please read! Prices are attractive but do not under any circumstances commit, sign anything, or pay any money before having the car you want thoroughly checked out by an independent mechanic. Also, do not be fooled by subtle hints or bold statements that there is someone else on the way to look at the car you want. It is a ploy designed to get you to commit before you can check out the car. Next, note that you do not have a right of rescission for a used car in Georgia. Now the details: on Labor Day, we found a beautiful luxury car that we loved. It had a clean Carfax, so we bought it with a gentleman's agreement that we would have it checked out the next day and once all checked out ,the deal would go through. That was a mistake, please do not make the same mistake that we did. When we took the car to our mechanic, he quickly pointed out that there were very subtle differences in the color of the paint around the car, and a sloppy repaint job, proving that body work had been done. This was despite a clean Carfax. When we took the car back, they refused to honor our agreement and insisted the deal go through. We had to cancel the check and withstand being shouted at and threatened by their personnel. There may be some values here, but not for us. Buyer beware!
4 of 4 people found this review helpful.
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Sep 10, 2016
Responded quickly to my question!
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Sep 9, 2016
So far, so good. Hopefully we can come to a deal that works for both parties!
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Sep 3, 2016
Great response
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Sep 2, 2016
Corvette333
Contacted me the next day! Very honest and kind !
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Aug 30, 2016
Wouldn't budge at all on price. Shopped around and found another vehicle some where else
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Aug 28, 2016
Excellent response to my questions.
0 of 1 people found this review helpful.
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Aug 26, 2016
Rapid response
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Aug 3, 2016
Knowledgeable sales person
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Jul 27, 2016
Great place
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Jul 23, 2016
Overall not bad, but unresponsive at times
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Jul 13, 2016
Called and spoke with a woman name Natalie, said that she would get back with me and never called back
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Jul 4, 2016
Andre was very cool
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Jun 23, 2016
Quick fast friendly service!
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Jun 1, 2016
Jon was very, very nice and informative. He answered my questions and , in my opinion, was very honest. I appreciated his knowledge and attentiveness.
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May 16, 2016
The car was as described and sold at the agreed upon price. The only downside was waiting 4 hours while the prepped the car. They were apologetic about the wait and our salesman Sean was great throughout the process. Excellent value.
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May 9, 2016
It was an awesome experience to shop at this dealership!!!!!!!!
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Apr 14, 2016
Very helpful and polite, responded quickly to questions
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Apr 7, 2016
My daughter loves her new car. What a great deal and an awesome buying experience. Thank you Jon!
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Apr 6, 2016
Very helpful but to far to travel - wish I lived closer!
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Apr 4, 2016
Excellent and looking forward to doing business with them.
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Apr 1, 2016
I met - Chris - he was very nice. i am still browsing other cars.
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Apr 1, 2016
This is Juval and all I can say is this is a great place to buy a car
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Mar 13, 2016
Nice and friendly. stayed open late when we came to check out a vehicle. Would definitely recommend them
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Feb 22, 2016
We bought a car from Used Imports Auto and are very satisfied with the service received. We ended up purchasing a vehicle other than the one we originally inquired about and could not be more pleased. Andre was our salesman, no hassle just straight forward information. I highly recommend them.
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Feb 5, 2016
They responded through text message, however I felt skeptical when they wanted me to fill out a credit application before I test drove or viewed the video in person.
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Jan 7, 2016
Purchased Car but Customer Service was SubPar. Promises made were not fulfilled until after i complained
1 of 1 people found this review helpful.
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Dec 23, 2015
Bill Favini knew everything about this car and was extremely attentive
0 of 1 people found this review helpful.
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Dec 3, 2015
Good
0 of 1 people found this review helpful.
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Nov 5, 2015
This dealer told me that the car was available; but when my brother went to test drive it, they said that they had put it on the web too soon. It wasn't actually yet available. However, it remains on the web.
1 of 1 people found this review helpful.
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Nov 3, 2015
Good - since I live a distance away and my husband not been in the best of health I was unable to come by. I have found my vehicle.
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Nov 3, 2015
They are the worst dealership I've ever delt with, they don't know when someone is ready to buy to get off there butt and nothing drives me more insane than that. We didn't buy and will never be back
2 of 2 people found this review helpful.
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Oct 29, 2015
These guys are great. they immediately reached out to me.
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Oct 9, 2015
Scottcnelson
This dealer routinely advertises cars at atractive prices they don't have. They're unicorns. Don't waste your time.
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Sep 28, 2015
Used Imports Auto was prompt with the response about a vehicle I inquired about.
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Aug 22, 2015
prompt and courteous
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Aug 6, 2015
I received a response but base on other reviews I decided not to pursue.
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Jul 27, 2015
My wife and I had the pleasure of meeting Tony. He displayed honesty and sincerity during our interactions. Car dealers, especially used car dealers sometimes get a bad reputation for being manipulative; however, Tony was the epitome of professionalism.
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Jul 7, 2015
They continue to advertise cars that are not available
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Jun 25, 2015
Great Service!
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Jun 20, 2015
bot a lexus rx350 from them. michael and victoria are customer focused. low budget operation-hence good prices.
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Jun 19, 2015
Very good experience
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Apr 21, 2015
Great prices.
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Apr 2, 2015
Just bought my car from them. Low price. Very professional.
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Mar 30, 2015
Responsive
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Jan 14, 2015
dacolwell
Mike was a tremendous help in selecting my car. The management was also very helpful in putting the deal together. I would recommend them and Mike!
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Dec 28, 2014
Dealer took time to respond and tried to help me and did inform me vehicle was sold and he would try to find a similiar one and keep me up to date
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Old Dealer Reviews

Nov 29, 2014
Drove 3 hours to look at car - salesman would not even try to work with the price on the car. Stated firm price.
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Nov 9, 2014
melandrizz
Great experience purchased my car with no problems
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Nov 2, 2014
Car was just as the pics showed. In great condition. No hassle, salesman was up from and honest. Didn't rush to make a sale. Thanks Vernon.
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Sep 4, 2014
Responded well. No complaints
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Aug 27, 2014
no welcome no body cares.
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Response from Used Imports Auto:

We apologize that you felt that. However there are days when are understaffed. I will love to find out more details so that we can rectify and/or reprimand anyone. Without details we will never know if this is a real review or some competitor posing as a customer to tarnish our good name.
Aug 27, 2014
Answered all my questions
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Aug 22, 2014
Was eager to sell but would not budge on price.
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Aug 16, 2014
Great dealer
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Aug 8, 2014
One response.
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Aug 4, 2014
A young man and I should have got his name told me a 2007 BMW was available. When I drove an and hour and 30 minutes in horrible traffic only to look me in the face and pass me off to Rich who was very professional, helpful and apologized for it. In the meantime I wasted gas.
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Jul 16, 2014
Dealer has responded..
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Jun 1, 2014
Cer not in stock
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May 29, 2014
scrap dealer, be aware...
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Apr 27, 2014
Great!
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Apr 21, 2014
The car was not even workin
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Apr 18, 2014
Good
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Apr 7, 2014
wtedward14
didnt respond but was helpful on the phone
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Apr 6, 2014
could not make a deal
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Apr 6, 2014
This is my best SUV.
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Mar 29, 2014
Great
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Mar 1, 2014
over all its excellent to deal with Used Imports Auto
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Jan 30, 2014
I was not pleased at all with UIA! I spoke with a representative name Paul and he really showed no real salesmanship by not responding to a phone conversation about a credit app. I find this to be very unprofessional.
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Response from Used Imports Auto:

Paul was removed from sales floor after that one incident. We have done a very good job at keeping up with our communications with one communication desk.
Jan 21, 2014
there were a lot of choices, but several of the listing were out of date. When I would contact a seller, the car I was looking for was already sold. I wish the information was more current.
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Dec 29, 2013
Worst customer service
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Dec 27, 2013
They were very helpful but we decided to go to Neely outside Atlanta.
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Dec 3, 2013
I was very well treated, no problems. Super nice guys. Great deal on a 2010 Accord! Would definitely buy again. See Ali or Maddy.
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Nov 12, 2013
Confusion over car already being sold when we arrived. We left and they called 30 minutes later and said we were when they were talking about. Very inattentive to us. Had to go find them several times to finish deal. Car totally stripped, no jack, no spare tire, 1 key, no remote for key, no one explained anything about the car. Wheels on back cannot go on front but somebody switched right side and we had a flat with no spare before we got home due to tire pressure sensing system causing air to leak. Good price just be sure you know what you're getting.
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Oct 31, 2013
talk with vernon answer all my questons
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Oct 3, 2013
I brought a car from use import auto. The car is great! But the customer service is bad. They put the wrong bank on the title transfer form. They promise stuff that they didn't do ! When I arrive to there to look at the car for the first time I was greeted in a rude way. Still waiting for the manger or finance manger to call me back. Every time I call to speak with manger always get an excuse and no return call. Overall experience bad!
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Sep 24, 2013
great place and very helpful
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Sep 9, 2013
Unprofessional. Car had been sold but website never updated. Was told car was available and when arrived, was told it was gone.
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Sep 6, 2013
Friendly and convenient, but never emailed me the information they promised to send.
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Aug 30, 2013
excellent follow up
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Jul 26, 2013
cool staff.
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Jul 24, 2013
We purchased locally
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Jun 26, 2013
Not fair at all! Try to sell vehicles and never bothered about the customers ! Worst experience donot ever try to buy there again
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Jun 26, 2013
The dealer did contact me and sell my mom this car, &.another for a very very good price. They are very nice and professional. Best service I've ever had, & I got to sign.& drive off the lot!
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Jun 17, 2013
They gave me a non working number twice, had to send in two inquiries to receive a response and altho they did eventually call I had to call two/three times to follow up with them. I should have listened to the other reviews. I will not be dealing with this dealership they are very inconsistent. And the finance guy was not very helpful at all. I will go elsewhere. Happy I didn't make the trip to the actual dealership. I would have gave a terrible rating but I think poor is fair since they did call back.
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Jun 10, 2013
kseniyamorrison
The worse customers service ever!!! They didn't call for a after I submitted the request for a car. Than they couldn't find the key for the car when I came to see the car, and I called ahead to let them know that I was coming and I told them which car I was interesting in. Then I was ready to buy the car and was waiting for the banks to answer..It took two hours! So I had to go, I asked finance manager to call me as soon as he heard ANY news, he promised, but...NEVER called me back! Than another sale rep called me in few days, he didn't know anything. I explained him the situation and asked him to research and got back with me on the results. I had never heard from him again!
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May 17, 2013
poor... salesman made promises sales manager did not backup, quoted two different prices. vehicle needed repairs, would not recommend
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May 12, 2013
Dealer responded.
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May 9, 2013
Car was sold...they never called to tell me..I called again to follow up on the message I sent asking about the car
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May 4, 2013
Wow. Glad I didn't do that. When I had questions they called only every other day and without an answer to the questions and eventually stopped calling
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Mar 28, 2013
Ecellent
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Mar 13, 2013
Good but seemed nonchalant.
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Mar 6, 2013
The three cars that I was interested in were not even on the lot, they were supposedly all "sold" the day before. It is a total scam to get you to come to their lot. Total BS
1 of 1 people found this review helpful.
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Feb 1, 2013
I found a car that I love and ended up getting it, but the Customer service Was horrible. I got there at 10 am and did not leave until 7pm. No one seems to know anything or how anything works or where anything was at or who I needed to talk or deal with when it was time to pay for the car. I would not recommend anyone to imports auto of Roswell unless you are ready to spend your entire day with them.
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Jan 6, 2013
This particular dealership was average. They never called me and I had to call them in order to try and set up an appointment . Wasn't aggressive enough to try and earn my business.
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Dec 30, 2012
Acadia_108389
This is where we bought our car. They would with us on the price, which was also the best price in town. The car was in excellent condition and very clean.
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Nov 6, 2012
Drove 115 miles to see a Lexus RX350. When we got there, it had been "sent back to the dealer". I had called to confirm it before we drove down. Bait & switch BeWare.
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Sep 27, 2012
Very short , unfriendly response . Was ready to buy that week so I looked elsewhere for a more helpful , customer service orientated dealer .
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Sep 17, 2012
Vin# was not the one on the internet when we got there to look at it and we had just spoke with the saleman minutes before we left to go there.
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Sep 2, 2012
a ok
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Aug 11, 2012
they did their job and was very helpful
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Aug 9, 2012
Beat up cars..
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Jul 29, 2012
Great people and prices that pass on a low overhead. Helped all the way through and went beyond the expected. Bought the car and drove off.
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Jun 9, 2012
Reasonable prices until they add over $500 in fees, A used car should not have additional fees.
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Response from Used Imports Auto:

We advertise the fees in our ads and we know that this is a commonly accepted practice which helps pay for all the extra paperworks and registration processes and final delivery as well.
May 21, 2012
gregmeng
Good price and retuned calls well.
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Mar 26, 2012
chowenstine
Had a very good experience with UIA. The car was as described and while the paperwork was being drawn up they did a final wash on my car so that I was pulling out with a very clean car. They really do have the best prices.
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