Troutman's Chevrolet Buick GMC

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GM Certified Internet Dealer, GM Certified Used Vehicles

640 State St
Millersburg, PA 17061

http://www.troutmansauto.com

Sales: (717) 715-1803

Service: (717) 827-1009

Today 8:30am - 8:00pm

(Open Now)

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Sales Reviews (6)

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JAMESR

Oct 7, 2016

Great People, still working on a deal - But up to this point answered all questions, very up-front - that is a big plus for me

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Response from Troutman's Chevrolet Buick GMC:

Good Morning, I just wanted to take a minute to thank you for your good review on Car Gurus.

Douglas

Jun 14, 2016

Quick response, answered all questions

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Response from Troutman's Chevrolet Buick GMC:

Douglas I just wanted to take the time to thank you for taking the time to give us a review on Car Gurus. As we strive to make a 5 star review...please feel free to touch base with me and let me know what i can do to better your experience. my personal email is colby@troutmansauto.com or call me/text me at 717-580-8878. Thanks Again and have a great day!

trish

May 18, 2016

Never told us that the frame was rusty

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Response from Troutman's Chevrolet Buick GMC:

Good Afternoon Trish and I must first apologize, I know we had a lot of correspondence with you via email and over the phone and I will apologize and say that was never discussed. To us as a dealer seeing the vehicles come and go with that mileage it is normal wear and tear, but I certainly understand your concern. We have your email and phone number and since sold the suburban. I do apologize to no end and we meant in no way to mislead you in any way. if something else comes along on the website call me personally and I will take care of everything from start to finish. my email is colby

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Beverly

Apr 26, 2016

Dealer contacted me via email---I responded with phone call 3 hours later but vehicle was sold in that short window. Story of my life!!

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Response from Troutman's Chevrolet Buick GMC:

Thank you for taking the time to write a review and I do appreciate the good marks. unfortunately with vehicles like that there is a list of people just waiting for them to come along. If you are still in the market and would like me to put you in our system to ensure you are the first aware of something...please let me know. my direct email is colby@troutmansauto.com or call me at 717-580-8878. that is my cell number. My name is Colby Troutman

Ryan

Apr 7, 2016

Not sure if the gentleman that call us back knew anything about the car but we ask if it had any dents or scratches on the car he said no. So we drove an hour and a half to see that the car did have some major dents. Who has time to waste? Not I. Calling some one back is important but be truthful.

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Response from Troutman's Chevrolet Buick GMC:

Hey Ryan, I would first like to introduce myself. My name is Colby Troutman and I am the Customer Experience Manager here at Troutmans in Millersburg. We make every effort in our power to describe the car as it is and also have been in business for 100 years....thgis is not the reputation we are shooting for. Please give me a call on my cell phone an we can discuss how to maybe get you back in or at least come up with a way to better this experience. I know that sometimes the salesperson, if the car is recently traded and has not been through the recon process, ie pdr and clean up they are

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Walt

Sep 26, 2015

Dealer responded with only the MSRP !

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Response from Troutman's Chevrolet Buick GMC:

Good afternoon and I would first like to introduce myself. My name is COlby Troutman and I am the Customer Experience Manager here at Troutmans. I apologize for the inconvenience and basic non transparency we srtive for when pricing our new automobiles. I have been put into this poistion on march 26th and look forward to bettering your experience. please feel free to call me on my cell phone at 717-580-8878 or email me directly at colby@troutmansauto.com

Thanks and have a great day!

Read 6 old reviews

Wesley1714

Oct 14, 2014

Went to see the car. Troutman's was very nice to deal with.

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Alisa

Jun 12, 2014

Adam was excellent , dropped the already vey fair price upon instant contact and was very, pleasant, helpful and professional to deal with, We live out of the area and he was more than willing to handle as much as possible via E-mails, and was not pushy

1 of 1 people found this review helpful.

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Response from Troutman's Chevrolet Buick GMC:

Thank you for taking the time to give us good marks. We have been around for 100 years and hope to make it 100 more. Anything we can do for you please do let us know

Ben

Feb 24, 2014

dealer was excellent

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Response from Troutman's Chevrolet Buick GMC:

Good morning and I know its been a while, but first I want to introduce myself. My name is Colby Troutman and I am with the Development and Aftersales department at Troutmans Chevrolet. I just wanted to reach out and say thank you so much for the Great Review. We surely do appreciate it. Thanks again and have a great day!

Steve

Feb 17, 2014

Add photo is not actual truck for sale .

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Response from Troutman's Chevrolet Buick GMC:

I would like to introduce myself and realize this is two years too late, however I am new to Troutmans and we take a new approach to sales. Sometimes there are stock photos or just plain mistakes, but moving forward you will find we are a much more progressive dealer from start to finish. Not only are we looking to get you as a sales customer but retain you and maintain you as a satisified customer throughout the years! Again I thank you for taking the time to respond

Kyle

Nov 10, 2013

Very responsive and helpful. Great people. Truly 5 Star Service.

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Response from Troutman's Chevrolet Buick GMC:

My name is Colby and my email is colby@troutmansauto.com. I know this is 3 years late, but thank you for your good review...I just helping out the sales side of the street and our new philosophy is not much unlike the old. get and maintain our customers. thanks for the good review and I sure hope we are still taking care of you

Maurice

Jun 13, 2013

Great customer service

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Response from Troutman's Chevrolet Buick GMC:

I know this is a little late, but I jut started handling this aspect of Troutmans Chevrolet. We appreciate your positive review and certainly want nothing more than to maintain you as a great customer. Happy Customers, Happy Employees make for a happy environment and we look forward to another 100 years.

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Troutman's Chevrolet Buick GMC

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