Tom Masano Mercedes-Benz

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815 Lancaster Ave.
Reading, PA 19607

Sales: (877) 783-0267

Service: (610) 777-6587

Today 9:00am - 5:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 26, 2017
JeffBlumetti
Best vehicle purchase experience ever!! Top notch bunch of people!! They responded to my inquiry very quickly. Todd and Michael treated me like their friend and best customer even though this was my first purchase there!! And it was even only a pre-owned vehicle to boot! They even sent a car to pick me up at the airport! Vehicle delivery and paperwork went very smooth. I highly recommend this dealership!! First class experience and staff!! Definitely worth the trip from upstate NY. I will be back next year for my sons car!! Thanks again for all your help!! Jeff B.
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Oct 9, 2017
Shannon Sullivan
I had an amazing experience at this dealership!! They replied back to my inquiry about a 2014 ML350 I was interested in very quickly. Once I decided that I wanted to test drive it, they put me in touch with a salesman right away. I worked with Louis over the phone and via email to get more info and pictures of it, and he was very accommodating to all of my requests. There was no typical sales pressure or any feelings of being rushed with my decision. They were very upfront and honest about the condition of this vehicle and once I saw it, I knew it was a perfect fit for me! It was a great experience there, actually it was fun to deal with them. The whole team there was amazing to work with and took the pressure off of me while I took the time to really look it over and make my final decision to buy it. I would highly recommend the Tom Manson Auto Group to anyone looking for a great buying experience.
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Sep 23, 2017
The sales staff was extremely informative and helpful. It was a pleasure doing business with them.
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Sep 12, 2017
GuruD1R3V
Quick and courteous response. Found another vehicle at a different retailer, so I can't comment on the "overall experience". Had to put in a rating, so as far as a call back is concerned...5 stars
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Jul 26, 2017
Fantastic. From the receptionist to the dealers to closing, all were helpful, attentive to detail and prompt. The sale was easy and relaxing. The dealership is beautiful.
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Jul 17, 2017
Very attentive
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Jun 26, 2017
Guru9TGCB
They really understood my wants and needs
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May 31, 2017
First class fellow. Always informative, honest and prompt with all aspects of the transaction. Jim
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May 26, 2017
very good
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May 6, 2017
mustang_101749
Customer friendly group. My wife & I enjoyed our experience .Todd & his people were very cordial & very professional.Would recommend this Dealer!!
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May 1, 2017
Robert Livingston
Expert advice, no pressure sales, and easy financing process
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Mar 28, 2017
GuruNSG
Excellent!
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Mar 26, 2017
Awesome
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Feb 28, 2017
Great and helpful employees
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Feb 24, 2017
Did call back. Honest info
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Feb 21, 2017
Toyotarick91
They got back to me and said the car was sold, but the ad was still up a week later.
2 of 2 people found this review helpful.
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Feb 3, 2017
Someone almost immediately contacted me to tell me thank you and that someone else would contact me to help me purchase the car. No one else ever contacted me. I wanted to buy the car and made other calls to this dealer and was never able to get hold of a human being.
4 of 4 people found this review helpful.
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Jan 22, 2017
Sent my pay stubs an they never got back to me.I had many calls from the dealer before i filled out the credit app.After i was requested pay stubs(which i sent).Never heard back from them.Emailed numerous times to no repsonse at all.
3 of 4 people found this review helpful.
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Nov 30, 2016
Very nice dealership but could not negotiate a price.
2 of 2 people found this review helpful.
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Nov 23, 2016
Great Place To Get A Nice Car!!!
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Nov 12, 2016
Very poor, they did not answer questions and my enquiry was handed off to different people who did not hve any idea what I was asking.
3 of 3 people found this review helpful.
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Nov 2, 2016
ionferrari
Sometimes money don't buy happiness. They did not let go this car for $ 300 less from the original advertise price .A month later the car is in the fleet lot .
3 of 4 people found this review helpful.
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Oct 8, 2016
Great customer service
1 of 1 people found this review helpful.
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Oct 4, 2016
Distance is too far away to transact business and I need a contact person I know that will go out and teas drive and inspect this truck..
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Oct 3, 2016
dealer contact me fast
1 of 1 people found this review helpful.
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Oct 2, 2016
Profetional
1 of 1 people found this review helpful.
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Sep 24, 2016
The customer service at this Mercedes Car dealer was exemplary. The sale representative, Todd Grim, along with his entire mercedes sale team, was terrific. He was thorough and hospitable.He responded well to all of my questions and concerns over the telephone as well as in person. The agency was attractive, bright and clean. From the time I entered the dealership until the time I left, it was quite refreshing having everyone being quite amiable and accommodating. The purchase of my new Mercedes Benz. was definitely worth the 21/2 hour drive.
1 of 1 people found this review helpful.
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Sep 19, 2016
Exceptional team at the dealership!
1 of 1 people found this review helpful.
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Sep 13, 2016
Great experience. The response was quick and the customer service was exceptional.
1 of 1 people found this review helpful.
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Sep 10, 2016
Responded back quickly Mr Mckormic was very good to deal with saved me a 3 hour drive because car had no warranty.Hard to believe at a Benz dealership
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Sep 9, 2016
willow1819
Good
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Aug 8, 2016
Excellent service
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Aug 1, 2016
Gave immediate response to my inquiry.
1 of 1 people found this review helpful.
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Jul 18, 2016
Bigjs2016
Responded immediately. Still looking. Very good customer service but only thing is they don't give discounts to veterans as everyone else does.
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Jul 17, 2016
Friendly and knowledgable. Fair pricing.
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Jul 8, 2016
Fast and prompt
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Jun 29, 2016
I was interested in a car and Dealer was not promo on the response. I called three times. Bad customer service.
1 of 2 people found this review helpful.
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Jun 25, 2016
Great experience
1 of 1 people found this review helpful.
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Jun 4, 2016
Sent Carfax report right away without requesting it.
1 of 1 people found this review helpful.
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Apr 29, 2016
VickiM0956
My sales person, Michael McCormick, was patient and very understanding. He made me feel so comfortable. I loved my experience!
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Apr 20, 2016
Great customers service
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Apr 13, 2016
the dealer responded soon after I had interest in the car.
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Apr 10, 2016
Immediate response
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Mar 14, 2016
H3215
Contacted me several times but decided to buy a different kind of automobile.
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Mar 5, 2016
This car was sold but the sales person, Curtis Sites,was very helpful in finding a similar car. He worked very hard to obtain the best price for me. I will definitely be going back to him when I am ready for a new car
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Feb 28, 2016
Very quick to respond and keep great communication & follow up...
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Read 5 old reviews
Dec 24, 2012
Very responsive
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Dec 15, 2012
TMI has to me gotten too big and Pompous/arrogant IMHO. Smart people, and all the *****. I feel I am paying for all of it, even before I speak with anybody. Anyway, I put in the info request during Thursday and they got back to me during Friday, after I had been there to find: "??? - no we don't have it", but lets find out"... the car was not a BMW, but at Mercedes down the street, and then that the car was sold - but still listed. We have been driving BMW's the last 17 years, but TMI's service is in general turning into a rip-off compared to a regular EU shop, so I don't really feel like dealing with them anymore. Sad that they can ruin my desire to drive BMW, so sad, so I bought an AUDI at Brickerville Motors. E.T.
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Sep 17, 2012
Very prompt and professional response.
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Jun 29, 2012
I hate car dealers. Mainly because you must always wait once there, for any car purchase, sometimes for hours. This dealer was no different
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Mar 29, 2012
Excellent sales representative who was extremely knowledgeable about Mercedes and the dealership. He was pleasantly personable, completely client oriented, and reflected very well on the atmosphere of the dealership. Much appreciated the one-on-one "old fashioned" individual attention. When was the last time a dealership gave you a full tank of gas?
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