Sutton Ford Lincoln

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Internet Approved, Blue Oval Certified, Quality Checked

21315 Central Ave
Matteson, IL 60443

Sales: (708) 720-8135

Service: (888) 375-0545

Today 9:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Aug 12, 2017
Called for info on vehicle. Sales woman said he would send info never did. I called the following Monday after they blew up my email with several sales pitch junk mail and still never received the info on vehicle. In the six day wait on the info they sold the vehicle I was looking at and then wanted to sell me something else. I told them if that how they run there dealership I don't want anything from them
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Response from Sutton Ford Lincoln:

Roger, Thanks for bringing this situation to our attention. I would love to learn more details about the matter. Please contact at your convenience at 708-720-8087 Mary Williams BDC Director. Thanks
Jul 19, 2017
rileighkilgore
Great dealership! Fast replies and negotiable! Will continue business with them.
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Jul 12, 2017
Everything went well. We were not able to agree on a price.
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Apr 30, 2017
I contacted them over the infinity g35 they responded accordingly! I was initially very happy with them. There were a few questions the woman MaKayla didn't know and instead of making something up I liked that she was honest or so I thought. When I continued to discuss the car with her I asked for the out the door price. The car was on sale for 7,988 and the hour the door price was 10,900???? When I asked why this was so she only said this includes tax and the other fees I explained that tax on the car would only be 559.16 and asked her to break down the other costs of 2352.84..... other dealers I talked to had no problem breaking their fees down for me and none of them had fees like this. She never broke them down and was never clear to me at all. I feel like she tried to take advantage at the fact that I told her this was my first car I was purchasing and I was very disappointed out of all the dealers and private owners I have talked to this has been the shadiest. Scammer school 101 if someone can't break their fees down there is prolly a reason they won't. Shady mcshaders and I would never do buisness with them. Thanks for teaching me that lesson!
2 of 2 people found this review helpful.
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Mar 29, 2017
Guru5WD7
great
0 of 1 people found this review helpful.
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Feb 27, 2017
Mn2203
Sales person didn't listen to us. Did paperwork wrong. Filled out the wrong numbers and wouldn't listen to us when we told him the paperwork was wrong. This resulted in us not being able to do business with that dealership. Was very dissapointed.
3 of 3 people found this review helpful.
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Jan 21, 2017
They contacted me promptly and followed up with me.
0 of 1 people found this review helpful.
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Nov 25, 2016
Dealer responded and vehicle had been sold!
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Nov 21, 2016
It was a bait and switch ACT!!! Emailing sales lady all week, got financing setup, trade in setup, and saturday appt setup. I made a 2 hour drive one-way. 5 min before i pulled in there lot I received an email asking if i was still coming. Walked inside and was told the sales lady stepped out for a minute. 10 minutes later someone tells me the vehicle is already sold. The sales lady never made an appearance, nor was the vehicle ever on the dealerships lot!!! Very shady business!
7 of 7 people found this review helpful.
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Oct 21, 2016
I love my car-Damien was excellent, very knowlegable about the MKX and showed me how to set up the entertainment and lincoln touch features. Latoya went above and beyond (without being asked to do so) which is amazing-I was offered a 5% intrest rate from an outside lender but Latoya took the time to CALL a different lender and get the lowest interest rate of 3.3% which saved me hundreds of dollars and lowered my monthly payments. Thank you to Latoya and Damien I appreciate your diligence-You all will be my first stop when car shopping and I will also reccomend you to my family and friends.
1 of 2 people found this review helpful.
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Oct 12, 2016
Excellent customer service from everyone I encountered. Chuck was a great salesman for my new to me used car.
1 of 1 people found this review helpful.
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Sep 6, 2016
Did not answer my questions regarding the car I was interested. Kept asking if I was interested in a new car.
3 of 3 people found this review helpful.
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Jul 30, 2016
Very impressed how fast they answered my inquiry
1 of 1 people found this review helpful.
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Jun 18, 2016
Good
1 of 1 people found this review helpful.
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Feb 25, 2016
nice talk about products, good
0 of 1 people found this review helpful.
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Nov 16, 2015
2nd rate condition of the vehicle being sold.
3 of 3 people found this review helpful.
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Nov 5, 2015
They called me back every day the try to help me.
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Read 8 old reviews
Aug 18, 2015
Great experience at Sutton! Damien Brooks was great to deal with!
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Jul 30, 2015
I didn't buy here, but the staff were really friendly when I contacted them.
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Jul 13, 2015
I only corresponded to them through email, but they were very helpful and quick to respond to my emails/questions.
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Feb 20, 2015
Very rude, and not professional
1 of 2 people found this review helpful.
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Sep 2, 2014
Car was gone when I called....received phone calls the next day.
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Aug 16, 2014
Its was nice
0 of 1 people found this review helpful.
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May 15, 2013
Outstanding customer service received from Mr. Andre Green.
0 of 1 people found this review helpful.
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Apr 12, 2013
Great dealer to work with. A non pressure dealer. I despise dealers that hammer you until you buy on their terms. Gonzalo was a greatt guy to work with. I went one day JUST to test drive and that is what we did. I went back 2 days later to buy and Gonzalo was perfect. It didn't take 4 hours of haggling to leave with the vehiclven the vehicle. Even the Finance guy was easy to work with. He explained extended warranty options and I picked what I wanted and he was fine with my choices. Overall a GREAT dealership to work with I would recomend them to anyone and push them to see Gonzalo.
0 of 1 people found this review helpful.
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