Russ Darrow Waukesha Mitsubishi

1700 Hwy 164, Waukesha, WI 53186

Sales: (414) 422-8737

Service: (888) 337-5779

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 27, 2017
lfm0821
Had to follow-up multiple times to get information requested before we drove 2 hours to see the vehicle we were interested. We never got everything we requested. We set an appointment to test drive, called on the day to confirm and arrived to find that the person who made the appointment wasn't present. Worse after waiting for the car to be brought out we were offered to go for "a short" drive with the sales person who knew nothing about the vehicle. He was delayed driving the vehicle out for our test drive because he couldn't figure out how to put it in reverse to back it out of the stall. Worse yet when we got in the car it had NO gas! By the time we returned from our very limited 3 minute "test drive" in which the salesperson attempted to blame us for the car being unprepared (to be followed by a list of excuses and detail about the companies inefficient processes) we noted the car was indicating we were running on the reserve tank! Horrible customer service and complete lack of professionalism at this operation. Wasted my time! I will avoid any Russ Darrow dealership as a result. As I stated to the sales person I'm not sure what business they're in but it doesn't seem to be selling cars and they certainly aren't interested in servicing their customers.
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Apr 5, 2017
Effortless experience
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Mar 6, 2017
The dealership emailed me immediately and set me up with a test drive over the phone. The customer service was excellent. I would highly recommend this dealer for your next vehicle purchase.
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Jan 17, 2017
Lamontmom
Very great dealer ship
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Dec 21, 2016
No problems, just found another vehicle in the color I was looking for at another dealership.
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Jul 26, 2016
We purchased this green Beetle from this dealer. The salesman was very good and responsive and extreemly helpful as this was an out of state purchase. The dealership however did not fix two small repairs dealing with the lights prior to pickup....but they did make a price adjustment so we could take care of the repair when we got the vehicle home. If these light issues had been resolved prior to delivery of the car, I would have given this dealership 5 stars!
1 of 1 people found this review helpful.
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Jun 27, 2016
First guy that helped was really nice but left me to deal with another customer. Next guy that helped me showed me a few cars and then ai waited for over 3 hours for a lender approval so I left and was told I'd be contacted the next day. No response after several attempts of contacting them. They suck!
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Response from Russ Darrow Waukesha Mitsubishi:

Kathy,
We are sorry to hear about your experience please contact josh@russdarrow.com so we can better help you resolve any problems you may have had - Russ Darrow Automotive Group
May 11, 2016
They were good to talk to
Is this review helpful? Yes | No
May 8, 2016
Even though the vehicle sold before I could drive up. The were very nice to work with. I would call them again.
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Jan 14, 2016
Nice folks with a great attitude. They were helpful and informative. I knew what I wanted and they did not try to "sell" me - I respect that and that made the sale = about 90 miles of dealers are between me and the Russ Darrow dealership, but I'm confident that they served me well.
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Dec 25, 2015
Loved them! They worked very hard to get me a deal that I could work with ended buying from them. The only thing is there facility could use some sprucing up, however maybe that is why they could afford to make a better deal on my trade in..who know.
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Oct 28, 2015
Quickly responded, car was still available. Good customer service.
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Oct 8, 2015
Great job
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Sep 26, 2015
All was fine changed my mind. Was hoping for a lower interest rate. However at 24% a SUV for under 4000.00 isn't worth it. So changed my mind. The service and treatment was very good.
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Aug 14, 2015
David Scott & his manager Jon were great to work with. We were happy to do business with them.
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Jun 12, 2015
Started negotioantions with dealership offer more then asking price and advices them that I was coming from out state. I was told that she needed to get manager approval. I never recieved a call back ,the next morning I called her back and was told the manager said the manager said no. Before I could counter offer I was told the car was sold to a local. I was treated unfairly, I called the GM to discuss ,Jon Garcia and was told it was first come first serve. I started negotioantions the day before and was never asked to give a deposit to hold the car I believed it was done deal all we had to agree on a price. I was beyond disappointed with the dealership and their management.
0 of 1 people found this review helpful.
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Response from Russ Darrow Waukesha Mitsubishi:

Martin,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Read 3 old reviews
Feb 26, 2015
They are very helpful in everything I needed. They have excellent service and try to accommodate your needs in any way possible.
Is this review helpful? Yes | No
Feb 25, 2015
I liked how the dealer was honest but I went with another truck because the Saturn was not running right& when we took it for a test drive he said it wasn't running right but he had something in that price range but a little higher that I might like & of course we test drove it & it had minor problems but ran good so I purchased it...
Is this review helpful? Yes | No
Feb 7, 2015
Wouldn't recommend them. They lied to a sister dealership where we were trying to get that car from them, and made us go down there to get it from their dealership. They ran our credit with ten different lenders, which seemed excessive (we were already preapproved at the other dealership). They took over four hours to get the paper work done after we agreed to the deal. I wouldn't recommend them.
Is this review helpful? Yes | No

Response from Russ Darrow Waukesha Mitsubishi:

jim,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help

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