Russ Darrow Mazda of Milwaukee

11330 W Metro Auto Mall, Milwaukee, WI 53224

Sales: (414) 973-2895

Service: (888) 675-2781

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Apr 27, 2017
Endeavor_2964
Do not recommend anyone going here ever. Low balled me on trade in. I turned it down. They then offered 4grand more if I finance through them. I said ok if u match what I already got aproved for through my credit union which was 2.99%. Finance guy says no problem. I sit there for another hour after already being there for 2 hours. By the way took me an hour to get here to buy. The guy comes back and says I can only get u 8%.....8%!!!!! They must've thought I was born yesterday. So I figured that's why they bumped trade in value by 4000. Guy says I needed a 780 credit to get 2.99%. Lies. After that the sales guy says no big deal just sign here take the deal and refinance in 3-4 months. What kind of advice is that? Absolutely worse experience of a stereotypical big dealership bs ever! 2 days later at a small dealership I found a car offered me 5k more in trade in value and let me use my credit unions loan for 2.99% Thank you no thank you. 5 hours with drive time wasted. Don't go here!
1 of 1 people found this review helpful.
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Mar 25, 2017
Nice people and good cars.
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Mar 5, 2017
Good salesmen, but poor description of the vehicle. Did not show the body damage in the pictures.
3 of 3 people found this review helpful.
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Feb 9, 2017
Very very good
0 of 1 people found this review helpful.
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Feb 4, 2017
olemam
Not good, did not return phone call'S
3 of 3 people found this review helpful.
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Feb 2, 2017
Don't order a used vehicle from Russ Darrow Milwaukee. They will cheat you to get you there they'll do anything. Showed me 2 car's, both had problems. I told them I didn't care what it looked like just needed a vehicle that was mechanically sound. I am a disabled veteran and walk with Cains. 20 miles from the dealer the check engine light came on. I had it checked and was told that there is a machanical problem with the transmission. Now they assured me that the vehicle was mechanically sound and was checked by them. Said no problems. When I told them there was a problem they said it was my problem and that Russ Darrow does not hire people that wipe out computer code's. I have found out since it is a standard practice at Russ Darrow for the sale's management to go in and demand that code's are wiped out. Thanks John and the sales team for lying to me. And for Adam sales Manager for Russ Darrow Milwaukee. Bunch of unhonestty. I now have to worry about the truck breaking down. And as I said I walk with Cains.
13 of 14 people found this review helpful.
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Jan 2, 2017
Terrible!! Randall was very pushy and tried to tell me I had to make a decision right away because some other guy wanted to buy it right then and drove 5 hours for a $4,000 car. What a liar! I will never buy anything from Russ Darrow and will tell my friends not to either
8 of 8 people found this review helpful.
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Nov 21, 2016
If i could give them a zero i could. All Russ Darrow are bad. Ive been searching for a car for a while. Each time there was a vehicle at any of their locations i wanted to look at, they'd get me in and out takes me 30 minutes yup get into Milwaukee, they'd tell me the car doesn't run or doesn't start. If you're adament about that vehicle, ask to see it anyway. Otherwise dingy waste your time here. Very slimy salesmen.
11 of 12 people found this review helpful.
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Oct 20, 2016
Excellent
1 of 3 people found this review helpful.
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Sep 24, 2016
Kept getting the run around. First they said they would transfer to Appleton. Then 2 days later said car was not transferable. Got another email from them saying it was I just needed to call Appleton store with stock #. That store then said first their was someone interested in Milwaukee so they did not want to take it off their lot. Then they said the took a loss on the car and if they brought to Appleton they inherited the losss. Not Good
5 of 5 people found this review helpful.
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Sep 21, 2016
Really had no problem. I just decided to find a closer dealer.
1 of 2 people found this review helpful.
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Aug 8, 2016
Their way of doing business sucks big time every used car I test drive was trash one car no brakes another car no power steering sucks sucks sucks
6 of 6 people found this review helpful.
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Jul 12, 2016
Dealer was quick to contact and try to arrange test drive. Shortly after contact I emailed the dealer that I was not looking for a vehicle anymore. Since then I have not been able to stop his inquiries about buying a car. I've tried sending him an email directly, subscribing from the dealer site and even labeling his emails as "junk". He just won't give up and has got to the point of sending insulting emails.
8 of 8 people found this review helpful.
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Response from Russ Darrow Mazda of Milwaukee:

Chuck,
We are sorry to hear about your experience please contact josh@russdarrow.com so we can better help you resolve any problems you may have had - Russ Darrow Automotive Group
Mar 17, 2016
I was contacted immediately, they were very helpful and patient with us. I was able to purchase the car I wanted. The entire staff is friendly and they went out of their way to facilitate things for us.
1 of 1 people found this review helpful.
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Mar 10, 2016
Called back in a timely manner. Car was already sold.
1 of 1 people found this review helpful.
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Jan 27, 2016
Salesperson friendly and helpful. But they didn't go to bat for me. I purchased a vehicle at Lexus of North Sore on Monday the 25th.
3 of 3 people found this review helpful.
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Jan 14, 2016
Polite,very willing to find me a nice car
1 of 1 people found this review helpful.
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Dec 6, 2015
Email contact has been slow, but fairly consistent ... Have enjoyed working with Customer Service Care Manager, Ashley
Is this review helpful? Yes | No
Oct 23, 2015
Dealer called me after I sent the inquiry and setup a "VIP test drive for a specific vehicle. I get there the next day nobody was even expecting me. I should've took that as a sign and turned around to leave. After waiting for the salesman to figure out that the test drive wasn't scheduled I was told the vehicle was sold earlier in the week. Disappointed I explained to the salesman exactly what my budget was and what my needs were in a vehicle, of course he tries get me to finance a higher priced vehicle. I immediately stop him and explain my needs to him. He then leads me to their "budget lot". There were two SUVs that could've fit my needs but he knew absolutely nothing about either one. Second red flag. After waiting for almost a half hour for him to find the keys for one of them he brings it around for a test drive. The SUV looked good but the mileage was over a hundred thousand over the parameters I gave him. I explained it wouldn't fit my needs but he insisted I would fall in love with after driving it. So we take it out and it was a fair vehicle at best. Priced almost $2000 more than market value for the same SUV. We get back and I ask him to get the keys and information for the other SUV. After another 20 minutes he comes back to tell me that truck hadn't been inspected or serviced yet so I couldn't drive it. Needless to say I wasted about 2 hours out of my day to deal with an incompetent salesman at a dealership that boasts 18 lots in my state. I wouldn't recommend dealing with this location of Russia Darrow. Very unorganized and unaware of what it took to make a sale.
5 of 5 people found this review helpful.
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Response from Russ Darrow Mazda of Milwaukee:

jamel,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Oct 16, 2015
Quoted me a price in the car and then spent two hours trying to get me to spend more. They claimed the quote was an error but eventually backed down. Overall really slimy old school tactics. It took hours to get the deal wrapped up once we agreed. Look elsewhere if you can.
4 of 4 people found this review helpful.
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Response from Russ Darrow Mazda of Milwaukee:

Dan
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Jul 7, 2015
I have never had such a terrible experience. Completely lied about this car. Saw a 2007 Ion after that and they said that they haven't looked it over yet but would sell it for $5500. Was called the next day and told to come in to buy it. When we arrived it was still up on the lift and we were told to wait till they were down. Waited 3 hours!!! Then we were told that the brakes and struts were bad so they raised the price to $7500. It doesn't cost $2000 to replace those. Costs $200 plus labor. The brakes and struts were not even bad. I questioned that they did anything Everyone there turned into such a jerk, it was unbelievable. Talked down to us the whole time. Will never buy from them
6 of 7 people found this review helpful.
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Response from Russ Darrow Mazda of Milwaukee:

lee,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Jun 14, 2015
I requested info on a car on a Friday late afternoon did get an email letting me know that they would contact me on Monday. We went to lot just to look at car on Sunday ( they of course was closed..we knew they would be) Did not get another response from them till the next Friday afternoon.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow Mazda of Milwaukee:

David,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Jun 5, 2015
we were willing to make deals with them and we drove over 100 miles to meet them. just no more communication once we stated we wanted to use our credit union as a banker. the sales person was great!
2 of 2 people found this review helpful.
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Read 1 old review
Apr 28, 2015
I got there and was told the car was 12,500. If I had known that I would have went somewhere else. The sales person was nice. I just was not interested in the alternative options.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow Mazda of Milwaukee:

Anita,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help

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