Romano Ford

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Internet Approved, Blue Oval Certified, Quality Checked

5431 N Burdick St
Fayetteville, NY 13066

Sales: (315) 637-4491

Service: (888) 418-4898

Today 8:30am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 21, 2017
Overall remodel ford was a good experience they sold the truck yet sticker price were some other dealers were gouging four to $5000 above sticker although my trade-in value was way below what it should've been 40 excellent condition well-maintained vehicle so that deal didn't happen
Is this review helpful? Yes | No

Response from Romano Ford:

Robert, thank you so much for the 5 star review!
Aug 29, 2017
Contacted us quickly.
Is this review helpful? Yes | No

Response from Romano Ford:

David, thank you for the great review!
Aug 28, 2017
Excellent and very friendly
Is this review helpful? Yes | No

Response from Romano Ford:

Steven, thank you for the great review!
Feb 22, 2017
cpc6332
My personal opinion - Terrible, looked at escape they said if it didn't sell they were just going to send to auction and pay auction fee's. Then went outside & looked at my Vin# (not the SUV itself) & offered me $7000 on my immaculate 2012 Nissan Rogue w/59,000 miles! $13,000 bank value/retail. Someone was bucking for early retirement! Tripping over dollars to pick up the pennies!! Hmm sending cars to auction paying what 20% auction fees? No wonder they can't offer a decent trade!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Romano Ford:

Chris,
Thank you for taking the time to bring your concerns to our attention. I am very sorry to hear that you were unhappy with your last visit here at Romano Ford. Our top priority at the Romano Auto Dealerships is customer satisfaction and I do apologize that we could not reach a happy resolution or come to terms on this vehicle at this time. We do hope that in the future we get the chance to restore your faith in our Dealership. Thank you again.
Mike Fisher
Sales Manager
Jan 12, 2017
I did go visit this dealer but they were not willing to budge on the purchase price and this vehicle was missing some of the features of a few others I was looking at. Very low on my trade in, didn't suggest anything other vehicle and let me walk out.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Romano Ford:

Christina,
Thank you for taking the time to bring your concerns to our attention. I am very sorry to hear that you were unhappy with your last visit here at Romano Ford. Our top priority at the Romano Auto Dealerships is customer satisfaction and I do apologize that we could not reach a happy resolution at this time. We do hope that in the future we get the chance to restore your faith in our Dealership. Thank you again.
Mike Fisher
Sales Manager
Nov 27, 2016
Good
Is this review helpful? Yes | No

Response from Romano Ford:

Geoff, thank you for your review!
Nov 22, 2016
good
Is this review helpful? Yes | No

Response from Romano Ford:

Ron, thank you for your review!
Oct 16, 2016
It's been several weeks, but at all times the car buying process at Romano was transparent, helpful, and patient. Thank you for all your help. I recommend this dealership to another used car buyer.
Is this review helpful? Yes | No

Response from Romano Ford:

Genevieve, we truly appreciate you taking the time to write this review. We're very happy to know you had a great experience working with our dealership. Enjoy your new car!
Aug 19, 2016
Friendly, and said they'd keep us on their list if the car and transmission (automatic) shows up! THANK YOU!
Is this review helpful? Yes | No

Response from Romano Ford:

Customer satisfaction is our top priority here at Romano Ford and we try to do everything we can to make each customer happy. Thank you so much for taking the time to review our dealership. We hope you find what it is you are looking for!
May 20, 2016
these guys are awesome very good follow thru
Is this review helpful? Yes | No

Response from Romano Ford:

Kim, we are so happy to hear you had a good experience here at Romano Ford! Thank you!
Apr 24, 2016
Exceptional service! Very easy to do business with. Goran was our salesperson, he was knowledgeable and even helped us remove the seats at the last minute before our journey home with the new Sprinter.
Is this review helpful? Yes | No

Response from Romano Ford:

Emily, thank you so much for taking the time to write a review! We are so happy that we could deliver a great experience for you and we hope you are enjoying your new Sprinter!
Mar 19, 2016
5 stars plus
Is this review helpful? Yes | No

Response from Romano Ford:

Thank you Maryjane! Your review means so much to us!
Mar 13, 2016
Consistent emails
Is this review helpful? Yes | No
Read 13 old reviews
Nov 4, 2015
The people were friendly but the vehicle needed to be jump started the heated seat did not work the radio did not work and the crv vibrated while driving at 30 mph. I would think that a good dealer would have their vehicles put through the shop before being put on the front line or test driven.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2015
Very nice
Is this review helpful? Yes | No
Apr 15, 2015
8 salesman standing around, looking at customers.. two customers walked out, took 17 minutes for some to ask if i needed help...Truck didnt have what i wanted, after test drive...wont go back...
Is this review helpful? Yes | No

Response from Romano Ford:

Good Afternoon Robert,
Customer satisfaction is our highest priority here at Romano Ford. We would never want one of our customers to leave our Dealership unhappy with their experience here. I would appreciate it if you would contact me directly at (315) 637-4491 to review your situation. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it for any of your automotive needs in the future.
Thank you,
Murad Abdel
General Manager
Romano Ford | (315) 637-4491
Mar 31, 2015
They are very nice people who really help you get into the vehicle.
Is this review helpful? Yes | No
Nov 25, 2014
Great experience quick reply bought vehicle next day.
Is this review helpful? Yes | No
Oct 6, 2014
dvagt
standard email exchange.
Is this review helpful? Yes | No
Sep 28, 2014
I had been looking around for a subaru Impreza wrx for the past few weeks. I found one at a dealership very close to me but wasn't in the best condition they were asking $29,995. I then found the exact same model and year with 4,000 more miles at ramano ford dealership in fayettville in much better condition asking only $25,995. Our sales man Brandon was very helpful and dropped our price to $25,500 with a very low interest rate! To say the least I came home a very happy customer and have zero complaints.
Is this review helpful? Yes | No

Response from Romano Ford:

Thank you Ryan.
Aug 24, 2014
Quick response and friendly.
Is this review helpful? Yes | No
Jun 14, 2014
Prompt in getting back to us, but when we took the car it was not clean at all, in fact it was really dirty, and had more damage inside that was not disclosed. Not impressed with the service at all.
Is this review helpful? Yes | No
Nov 23, 2013
Emailed Always everyday
Is this review helpful? Yes | No
Aug 18, 2013
Took forever to process my paperwork. People were rude and couldn't pick my car up for over 2 weeks!
Is this review helpful? Yes | No
Mar 25, 2013
Dealership was fine to talk to but they weren't able to make the numbers work.
Is this review helpful? Yes | No
Nov 2, 2011
No one from Romano Ford ever contacted me after my inquiry.
Is this review helpful? Yes | No

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