Rohrich Cadillac

GM Certified Internet Dealer

2116 W Liberty Ave
Pittsburgh, PA 15226

Map & Directions

http://www.rohrichcadillac.com

Sales: (412) 312-3370

Service: (866) 605-2876

Today 9:00 AM - 5:00 PM (Closed Now)

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Sales Reviews (14)

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Oct 17, 2019

Guru1NNR8

Called and got the information i needed

Mark helpful

Response from current dealership:

Thanks for the great feedback! We're very happy that we were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again!

Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

May 3, 2019

Dan

They were very helpful sending me a video.

Mark helpful

Response from current dealership:

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service.
Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Apr 11, 2019

GuruYCYT4

Quick responses

Mark helpful

Response from current dealership:

We truly appreciate your positive rating! Let us know if we can do anything else for you. Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Apr 5, 2019

Nick

Great the best so far

Mark helpful

Response from current dealership:

We are delighted to hear that you think so, Nick! Thanks for coming in. Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Apr 4, 2019

MinJames

Although, I didn't get the vehicle pictured. The sales people Mark and Karen where the most helpful in trying to put me in the vehicle. The financing didn't meet my down payment so, I left the vehicle on the lot. But, I was very well greeted by the staff at Rohrich Cadillac. They treated me as if I was their best friend. And, thank you very much for all of your help Karen and may God continue to bless you and the business!

Mark helpful

Response from current dealership:

You are so welcome! Thank you for taking the time to review your experience. Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Mar 22, 2019

Bfine2

Great dealership. Customer service is out of this world. Very pleased with my experience.

Mark helpful

Response from current dealership:

We can't thank you enough for this positive feedback! Thanks for choosing our dealership! Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Mar 13, 2019

Jim

With owning over 90 vehicles in our lifetime, it was by far the best customer experience ever. Great deal, great trade, fantastic communications. They even drove our new CTS across state for a personal delivery and spent 2 hours with us going over everything. They even drove our old car back across the state to resell. Just outstanding salesmanship by Mr Goldberg. I give them all a 10 + Rating.

Mark helpful

Response from current dealership:

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Dec 27, 2018

Robb

Dealer advised me that upon their examination of the vehicle that it did not meet their standards to be on their lot and they disposed of it. Very honest dealer...

Mark helpful

Response from current dealership:

Thanks for your feedback, Robb! Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Dec 24, 2018

Vernon

Jim was very helpful , didnt force a sell on me answer my questions promptly i was verypleased

Mark helpful

Response from current dealership:

Vernon, we can't thank you enough for this great feedback! We're proud to hear that Jim made such a good impression on you. Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Oct 30, 2018

Rmickle23

Provided a custom video, inside and outside the vehicle, with commentary on various features. Very helpful. Purchased the vehicle from Rohrich.

Mark helpful

Response from current dealership:

Thanks so much for your business! We look forward to working with you again down the road. Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Jun 4, 2018

Joseph

Excellent service. Above and beyond

Mark helpful

Response from current dealership:

Joseph, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

Sincerely,
Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Jun 3, 2018

anthony

Outstanding response

Mark helpful

Response from current dealership:

Thank you for this outstanding review, Anthony! We really appreciate your business and look forward to working with you again soon!

Best regards,
Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Mar 7, 2018

Jason

Car was already sold but dealer kept in touch all the way.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Jason, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Regards, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Jan 14, 2018

don

good

1 people found this review helpful.

Mark helpful

Response from current dealership:

Don, I'm so glad to hear that your experience at Rohrich Cadillac was "good"! We look forward to seeing you again in the future!

Respectfully,
Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com

Read 28 old reviews

Sep 13, 2017

Cleo68

Responded quickly

Mark helpful

Aug 25, 2017

Lorraine

Overall awesome!

Mark helpful

Response from current dealership:

Thank you for your business, Lorraine! We strive to make the vehicle buying experience exceptional for our clients, and look forward to working with you again in the future! Enjoy your new vehicle!

Aug 15, 2017

Lando

Very customer-oriented

Mark helpful

Response from current dealership:

Thank you for taking the time to review Rohrich Cadillac, Lando. We've built our business over the last 80 years by providing exceptional customer service, and building great relationships with our customers. We appreciate the opportunity to work with you!

Jun 27, 2017

paul

Salesman Mike was great but on vacation during process I believe it was the sales manager said he would knock off $500 never did ,said I would get 4.5 percent interest ended up much higher Mike tried to make amends as much as possible it's still disappointed not price I was promised ,watch for the money games and be prepared the back out of sale, maybe I expected more from a Cadillac dealer?

3 people found this review helpful.

Mark helpful

Response from current dealership:

Hello, Paul. Thank you for your review of your experience at Rohrich Cadillac. I'm sorry to hear that you felt your experience was less than superior. At Rohrich Cadillac, we strive to make every customer experience exceptional. Customer loyalty is very important to us, and that starts with how we treat our customers...and is the reason why our customer base is very loyal, purchasing from us time and again. We typically price our vehicles very competitively up-front, and it is very difficult to predict a finance rate without having a completed finance application. If we fell short on your expe

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May 18, 2017

Mike

responded immediately

Mark helpful

Response from current dealership:

Thank you for taking the time to write a review, Mike! Our customers are important to us, so we attempt to respond as quickly and as accurately as possible. We look forward to assisting you.

May 16, 2017

Tyler

Good, honest dealer. Didn't buy car. They didn't end up selling it retail because of its condition. I appreciate that.

0 people found this review helpful.

Mark helpful

Response from current dealership:

Rohrich Cadillac only retails vehicles that we stand behind 100%. If a traded vehicle does not meet our standards, we will not offer it for sale to our customers. Offering only the highest quality pre-owned vehicles is one of the reasons that we have such a loyal customer base. Thank you for reviewing us, Tyler!

Apr 24, 2017

Ftrello

My experience was great. Mike was very professional and a pleasure to deal with

Mark helpful

Response from current dealership:

Thank you for your business! Mike is a true professional, and we are glad to hear that you had a great buying experience! Our sales staff is the reason our customers return time after time. Enjoy your new vehicle!

Apr 11, 2017

John

Provided all the info I needed promptly.

Mark helpful

Response from current dealership:

Hello, John. Thank you so much for your comment. We are happy to help you. Purchasing a vehicle is a big decision. We at Rohrich Cadillac strive to meet our customers needs, and provide as much information and assistance as we can, with no pressure. Thanks again!

Apr 3, 2017

Kim

This has been my best car buying experience

Mark helpful

Response from current dealership:

Kim...Thank you so much for your review. We are so glad that your experience here at Rohrich Cadillac was nothing less than exceptional! We look forward to assisting you in the future!

Mar 5, 2017

marc

They are great people, nice atmosphere, beautiful inventory. I will buy here every time now

Mark helpful

Feb 12, 2017

Dan

Emailed dealer and ask price of Mustang and was told they didn't know the price yet and said they would contact me as soon as they knew. We'll 4 days later I was emailed that the car was sold. Who advertises a vehicle and doesn't know the price. Not the way business should be done.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Dan,
Thank you for your review. At Rohrich Cadillac, we address customer inquiries as quickly and as accurately as possible. In this case, the 2008 Mustang that you inquired about was traded late on Saturday, and showed in our inventory. Because of the very low mileage of this vehicle(770 miles), it was in high demand and was sold on Monday. We will note your concern, as we are always working to improve our processes.

Jan 4, 2017

Wilbur

Great service awesome staff

Mark helpful

Response from current dealership:

Thank you, Wilbur! Rohrich Cadillac strives to make your vehicle buying experience as hassle-free as possible! We appreciate your business, and especially appreciate you taking the time to post your review. We look forward to working with you again in the future!

Aug 27, 2016

Rich

Failed to call me to let me know there was a deal on the SUV. I found out after driving to the dealership!

1 people found this review helpful.

Mark helpful

Dec 2, 2015

Kim

Bought the car! They worked out a deal; no pressure sales!!

Mark helpful

Nov 16, 2015

Dave

great

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Oct 22, 2015

Aaron

They sold the vehicle already

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Oct 17, 2015

Phillip

Lou,was very helpful

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Jul 9, 2015

Mike

Top notch sales and service. Would highly recommend!

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May 13, 2015

Christine

It started out good but he must not of been aware that the car was sold the evening before. The car was still listed on CARGURUS.

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May 5, 2015

Marilyn

We were treated like family, not just unknown customers! We have purchased many vehicles, but never gotten so much knowledge as the salesman, Lou has given to me about my new Cadillac XTS. Also, Louann was great also! Just can't enough Great things about Rohrich Cadillac! I would not ever hesitate on making another purchase from in them in the future. They are rated excellent for their excellent expertise! Thanks again, Lou!

Mark helpful

Mar 18, 2015

Ken

Sold a vehicle out from under us while we were doing the paper work for purchase.

3 people found this review helpful.

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Apr 23, 2014

DAVID

Good Price, Great service

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Mar 18, 2014

Lisa

They contacted us as soon as they opened the next day. We ended up buying a vehicle from them and are completely satisfied with the experience and love the Cadillac!!!!

Mark helpful

Oct 2, 2013

gloryia

Michael Nista was the saleman that contacted me one of the nicest person I have ever had the pleasure of working with I drove all the way from Cleve Oh to look at and purchased the car everything was ready to go every one there was great I would send anyone looking for a car to ROHRICH Cadillac thanks Mike

Mark helpful

Mar 9, 2013

Michael

Great people to talk to, and purchase a vehicle from.

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Mar 5, 2013

mike

Very unorganized and unfriendly. Seems like they sell enough vehicles and dont need our business!

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Aug 28, 2012

Liza

I worked with Tony and he did a great job!!!