Rick Hendrick BMW

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1518 Savannah Highway
Charleston, SC 29407

https://www.rickhendrickbmw.com

Sales: (843) 763-8403

Service: (888) 284-9368

Today 9:00am - 7:00pm

(Closed Now)

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Sales Reviews (31)

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Jared

Oct 23, 2017

Great customer service and response time

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Joe

Oct 19, 2017

very easy to deal with

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Patrick

Oct 18, 2017

set appointment to see the car with a sales manager. showed up and he was with another client, so was asked to wait while they got the keys to the car for me to review. 20 minutes later no keys......nothing. So I left

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Bombero32

Oct 16, 2017

Great people and very professional

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Rmsmpy

Oct 12, 2017

One of the best buying experiences I have ever had. Drove 2 hours to the dealership and the Mercedes was exactly as represented. Super salesman who was very knowledgeable about the Mercedes. Their prices for Certified Mercedes lower than other dealers in the state. Will definitely buy from them when i need another vehicle.

1 of 1 people found this review helpful.

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Charles

Oct 2, 2017

Poor experience. I've been trying to see the car for over 1 week. I visited a Hendrick dealer and the sales personnel seem to be interested only if they could get the sale. No one seem to be able to tell me where the car is located. Customer service appears to be secondary to personal sales dollars.

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Response from Rick Hendrick BMW:

Charles,
I'm sorry we were unable to assist. If you would, please share the details of your visit with me. I'd like to ensure we have addresssed our processes so we can resolve this issue.
Thanks,
Sheila
Sheila.thomasson@hendrickauto.com

Shane

Sep 17, 2017

The saleswoman Grace was very courteous. I'd recommend this dealership most anyone looking for a new or pre owned car

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GuruR8LP

Aug 22, 2017

They contacted me very quickly. I think they should remove vehicles when the sell immediately though. The one I wanted is still showing for sale

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Floyd

Aug 5, 2017

The dealer's representative couldn't have been more helpful!

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Kjh2017

Jul 19, 2017

good communication

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mklancaster

Jul 2, 2017

They were very helpful even after I told them that I was no longer in the market for that certain car!

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dm6_2

Jun 4, 2017

Responded a week after, telling me they sold it already could have bought, the vehicle if they would've responded that day.

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GuruNR65

Jun 3, 2017

Great experience. Though we never closed a deal.

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Elias

May 30, 2017

horrible, I had confirmeD my appointment to buy a car when I arrived it was sold, I had been talking with the salesperson for 3 days I had even let him know that I was buying cash, I even called that morning to make sure everything was fine. Yea, real fine,THANKS 4 NOTHING.

2 of 3 people found this review helpful.

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Response from Rick Hendrick BMW:

Elias,
We are sorry to hear the car you were interested in sold before you arrived. We make every attempt to avoid circumstances such as this and we are investigating to determine what happened in this instance. I apologize for the inconvenience.
Feel free to contact me if you would like to discuss this or if you would like us to assist in your search for a vehicle.
Sheila – 843-402-6594

Tony

May 24, 2017

Great help!!!

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Response from Rick Hendrick BMW:

Thank you, Tony!

Terri

May 9, 2017

Great lease experience!

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Response from Rick Hendrick BMW:

Thank you, Terri! Enjoy your new BMW!

Treestage1019

May 4, 2017

Excellent. John Fulp and Hendricks BMW team outstanding experience. Third purchase from John. Honest, fair and goes the extra mile for his customers. Best in business. Pleasure to do business. Highly recommended.

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Response from Rick Hendrick BMW:

Thank you so much! John Fulp is a great asset to our BMW team. We hope you enjoy your new vehicle!

Mike

Apr 28, 2017

Poor sold car out from under us without a call Set appt.up 2 days earlier. No call.

1 of 3 people found this review helpful.

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Tom

Apr 27, 2017

Quick Reply!

1 of 1 people found this review helpful.

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Response from Rick Hendrick BMW:

Thanks, Tom!

Larry

Mar 17, 2017

Had my buddy buying this xlr had very hard time getting the salesman to return our calls even after he had deposit on the car not really happy w service we received from them they acted like doing us a favor selling us the car very poor service

2 of 2 people found this review helpful.

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Response from Rick Hendrick BMW:

Larry,
We are sorry to hear we did not meet your expectations. We would love to speak with your friend regarding his experience. Please as that he email bmwsocial@hendrickauto.com.

Thank you.

Shelly

Mar 8, 2017

Fast response and timely follow up

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Response from Rick Hendrick BMW:

Thank you, Shelly!

Bharrell

Mar 2, 2017

Great folks to do business with!

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Response from Rick Hendrick BMW:

We are flattered! Thank you so much!

Paul

Feb 17, 2017

Great communication.

0 of 1 people found this review helpful.

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Mommie76

Feb 16, 2017

Car was sold before I can buy amazing deal

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Ken

Jan 13, 2017

Professional. Expect to due business with him as soon as he finds what my wife wants and she stops being wishy washy.

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Mark

Nov 10, 2016

Quick response, explained things in detail.

0 of 1 people found this review helpful.

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sebastian

Oct 31, 2016

Responded promptly. Gave me a very low price for my car over the phone. Possible meet to see if they can give me more accurated price in person.

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Eldridge

Oct 22, 2016

Great Customer Service

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Gwen

Aug 31, 2016

thw beginning of the purchase went fine, found a nice BMWx1 I was interested in. i wanted a trail hitch which they were willing to put in it find someone who did. I was going to return just to figure out the financing bit then the salesman tricked me by saying li had to say goodbye to the boss or he would be insulted". From there on in the finance guy was obnoxious. Trying very hard to push the car down my throat. Wanting me to take it home, didn't want me to leave without a commitment, to buy, Etc.. I felt like a hostage! I ended up buying a Porachw Macan S.

5 of 5 people found this review helpful.

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Scott

Aug 6, 2016

Didn't. Buy x5 bought new x3. Salesman and whole team were awesome. 5stars all the way

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Charles

Jun 29, 2016

Great service

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Fahim