Rick Hendrick Dodge Chrysler Jeep Ram Charleston

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1468 Savannah Hwy
Charleston, SC 29407

Sales: (843) 628-5037

Service: (855) 410-1740

Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 10, 2018
GuruZ1N8F
very good kept calling and looking for deals for me
Is this review helpful? Yes | No

Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

Thanks for the five-star rating! We strive to provide the best deals for all of our guests. Let us know if there is anything else we can help you with. We hope you visit us again!
Jan 5, 2018
drove 2hrs to dealership, upon arrival young lady name Sandraanne came out and met me on the sidewalk; introduced herself and stated she was expecting me and had the car ready for a test drive. car was clean, full of gas, and ready to go. after test drive did all paperwork. the second set of keyless remote was missing, Sandraanne promised to get with previous owner and mail remote, approximately 3 days later received remote through fedex. very pleased with service and product. will recommend to others. would have given 5 stars if it had not been for the missing remote.
Is this review helpful? Yes | No

Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

Thank you for your feedback, Keith!  We're happy to hear that you had a positive experience with us.  We'll be sure to pass along your kind words to Sandraanne.  We appreciate your business, please let us know if there's anything else we can do for you!
Dec 17, 2017
Paulette67
I was contacted by the dealer, went to see the car ( which by the way was sent to the auction). The sales manager showed me another vehicle that was just traded in and said I could get it at the same price of the last vehicle that I originally was looking at. I test drive that vehicle and was waiting on the car fax and cost. Instead I got the run around from 2 other sales managers. This was my first time at this dealership and will never return. I'm truly disappointed in the lack of integrity for such a large dealership.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 22, 2017
He was not available when I called and now they went up on the price so I am backing out. I messAge the dealer about a specific truck, w016 dodge ram sport. He responded by email twice. I called and he was not available.,I emailed him to let him know I would be there this Friday. No response from him, Delaney. Also they went up on the price by close to $300 all because of black Friday. That made me back out.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

Hi Billy, Would you mind letting me know which vehicle you had inquired on? I could not find your customer record under the name Billy. Delaney works in our customer care center and not physically at our location. Can you please contact me so I can get to the bottom of this? Thank you. -Chris Allen, Sales Manager, 843-402-6734.
Oct 2, 2017
Very helpful. Wonderful customer service!
Is this review helpful? Yes | No

Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

Thank you, Chante!  It's always exciting to hear from our happy customers.  We appreciate your business!
Sep 29, 2017
This dealership provided an informative, timely, and client-oriented vehicle buying experience. The finance department was cheerful, but it took longer than I expected.
Is this review helpful? Yes | No

Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

Thank you for taking the time to share your review! We appreciate hearing that you had a positive car-buying experience, and we value your continuing business with us. We hope to provide you with exceptional services in each of your visits, but if there is anything more we can do, please do not hesitate to reach out to us. We are always here for you, and look forward to your future visits!
May 25, 2017
Dales people were great professional and delivered on all of their promises. I'm going to stop by to get some cards to let all my friends know where to go car shopping!!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

Derrick, thanks for your review!  We're happy to hear that our team was so helpful.  We look forward to seeing you again, we appreciate your business and your recommendation!
May 9, 2017
BGarvin
They contacted me very quickly, were very pleasant, and gave me a very good reduced price.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

It's great to hear that you enjoyed your experience with us!  We appreciate your business, please let us know if we can be of service in the future.
Feb 26, 2017
They called me, gave me details but didn't really try to make a deal with me.
2 of 2 people found this review helpful.
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Feb 23, 2017
cas2478
I went in and talked to Nick. He was a really nice guy, understanding about what I was looking for and did his best to come to an agreement, we just couldn't make it work and I don't blame the dealer for that. Nick was good to talk to, work with, a good salesman in every level. If I get a chance and they still have something that I'm looking for, I will definitely call him back. Thanks Nick!!
1 of 1 people found this review helpful.
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Response from Rick Hendrick Dodge Chrysler Jeep Ram Charleston:

Thanks for sharing your review!  We're happy to hear that you enjoyed your experience with us.  We'll let Nick know to keep up the good work.  We hope to see you again, just let us know if there's anything else we can do for you!
Nov 5, 2016
Got back to me right away, offered to add option I wanted
1 of 2 people found this review helpful.
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Oct 12, 2016
Good overall experience
1 of 1 people found this review helpful.
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Sep 14, 2016
Customer friendly and aimed to please.
1 of 1 people found this review helpful.
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Sep 12, 2016
Car had already sold,but responded promptly to our requset.
Is this review helpful? Yes | No
Aug 24, 2016
I have never been treated WORSE at any car dealership. Had a deal pending on a car, no return phone calls, they kept telling me a manager was going to call me, then I find out they sold the car out from under me!! Most disrespectful awful treatment ever. When I went in to confront them the sales manager would not come out to speak to me. HORRIBLE DEALERSHIP!!! DO NOT BUY ANYTHING FROM THEM!!!
3 of 3 people found this review helpful.
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Aug 11, 2016
All asscioates were very helpful and never tried too force anything in my face. They were very polite and were able to answer all questions that I had.
1 of 1 people found this review helpful.
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May 11, 2016
Their service is excellent, they follow up with customer inquiries.
1 of 1 people found this review helpful.
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May 1, 2016
Very nice experience
1 of 1 people found this review helpful.
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Read 12 old reviews
Apr 15, 2015
They have good service/sales and fair pricing. Got me exactly what I wanted in term of financing and extended warranty. Ask for Sarah!!
Is this review helpful? Yes | No
Apr 4, 2015
Truck sold before I got a chance to check it out.
Is this review helpful? Yes | No
Apr 2, 2015
The dealership would not respond to my many emails inquiring about a truck they had for sale and did not take the post off after the vehicle was sold so i wasted a trip to check out a vehicle they no longer had.
1 of 1 people found this review helpful.
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Nov 1, 2014
The called quickly and were very helpful. Didn't buy, but will consider using them in the future.
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Aug 26, 2014
Very responsive. Returned phone follow ups to ensure all of my questions were answered. Very professional staff.
Is this review helpful? Yes | No
Jun 25, 2013
Sales manager played bait and switch sales game. Offered a quad cab and then stated Vin # of advertised vehicle was for a standard cab. Would not sell advertised Ram 1500 Quad Cab for advertised price ($19990), NO SALE!
Is this review helpful? Yes | No
Apr 25, 2013
Called and told me that the Mgr had underpriced the Jeep and between that and the axle repair they were performing, the price was going up almost $4,000. Keep in mind, that is a 40% increase over the orig. offered for sale price. I knew then, all I needed about this place.
Is this review helpful? Yes | No
Feb 20, 2013
Looking forward to working with them this week. They have been very quick to reply to all emails and phone calls. I am sure our experience will be 5 star.
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Feb 2, 2013
Called after a few day. Nice, friendly wanted to make sure I had the answer I needed.
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Jan 14, 2013
Have yet to see them, they contacted me right away.
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Jan 9, 2013
My experience with this dealership was excellent. The purchase of my vehicle was completed easily and quickly.
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Oct 31, 2012
Great!!!
Is this review helpful? Yes | No

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