Ramsey INFINITI

Friendly sales personnel, couldn't close the deal

Good. They have been very responsive.

very rude people bad customer service staff is very unprofessional

My e Petrie ve was a positive one.

STAY AWAY FROM THEM IF YOU DONT KNOW ABOUT CARs!!! This dealership basically took advantage of us. My family went to buy an Infiniti Qx 50 from them. The sales guy told us the car was a premium brand. He showed us one on the sales floor and said it was the same thing just ours was slightly used. We had test driven a q 50 with him already so we felt that we could trust him. He was hesitating to show us the car. At first he said they are getting it ready and he would show us the car before we buy or sign it. Later he said we should go ahead with the paper work since it would take two hrs for them to get the car ready. He ended up swindling us to buy the car and showed it to us last minute. Mind you that was after we had signed for the car. The car was nice and all but it was missing navigation, and all the premium packages as the sales guy claimed. after seeing the car we asked if about two times that is the car a premium model and he said yes. After using the car for a couple of days, I found out that the car don’t have no premium features and no lane departure systems. I and my sister have tried calling them over 3 times and no replies. We even contacted a manager and they never got back to us. Just a call from an angry sale guy. BECAREFUL OF THIS DEALERSHIP. If you really don’t no much about cars they would end up taking advantage of you.

Wonderful got back to me quickly

I was not impressed with Mark or Drew. The comment " We don't negogiate was reprehensible" Please! It was a used car. I thought you were in the business of selling your cars. And, I was paying in cash.

Living in MN and looking for a specific vehicle, I had found several East coast vehicles which were sold before I could have a serious discussion with the dealers. RI sales reps suggested placing a refundable deposit on their vehicle which would hold it for me. En-route to NJ I stopped in Chicago to check on, then purchase, a new found vehicle which did suit my needs. RI sales and I were in contact throughout this 3 day process and they have been the most gracious in providing my refund. Vehicle interior was important to me and the even more impossible to find, QX56 interior is much better than my new (to me) Sequoia. For our great rapport, Ramsey INFINITY will likely be the first stop on my next vehicle purchase. Best Regards, MN Car Hunter

Auto was sold couldn't come to a deal on a new QX50.

The salesman kept forgetting to respond - for over a week and I kept sending him emails - I wrote a note to the GM and to a sales manager - they told me to come in and apologized for the salesman not responding -- but would not lower the price to what we had expected to pay - so we are going to another dealership.

N9o response when I call internet desk twice he says I will get right back and doesn't bother

Very professional staff. It was a great experience.

Very good experience. Great staff!

All in all a good experience. They had the car I wanted and I got the price I wanted. Pleasant staff and car was ready when I wanted it.