Acura of Wappingers Falls

Reps were very friendly, and informative plus not pushy. In the end what I saw was not as expected but appreciated the time and efforts they put into supporting my interests and questions to help my final decisions. I would recommend them even though I decided to stop my pursuit. Perhaps I’ll return in future

Excellent customer service, and communication skills

The Porsche was sold not interested in any other car but a cayenne Porsche dealership was quick to respond there a Acura dealership didn’t have any other Porsche

Friendly salesman Kevin,very knowledgeable

Fast response. Good customer service experience.

I made an appt. to see the car, but an hour before, they called and said they couldn't find it under all the snow. Said they'd call back and they didn't.

Made an appt with us to see a vehicle. We drove 3 hours only to see 2 vehicles in rough shape!! We took one look at them and left. We liked the sales manager, but the direct sales associate seemed unfamiliar with Acura brand and very lost! Why make an appt with us if the vehicles weren’t ready for show? They couldn’t even find the one listed in their lot! Beware!!

They are helping me find what I'm looking for. Very Satisfied so far

quick response - helpful

Unfortunately the vehicle was pending but they contact me immediately. I would like to do business with them when I see something.

It was good with them 5 stars

Incredible experience!!!

Was Great

Below average experience. The car had 200 extra miles on it than what was listed and a slight dent and some scratches on the driver's door that were also not mentioned. So if you are making an internet sale ... check your car out thoroughly! They were not willing to budge or offer anything towards the damage, not even $50. The "managers" drive the used cars they have on the lot and I think someone for sure took my car for a spin before selling. It was confirmed that it had in fact been driven to New Jersey 3 weeks prior. That didn't feel good to me. No real interest from them in making/keeping me as a customer since I drove in from out of town to pick up the car. I was told when sharing my disappointment in the ding on my car door "well you do live out of town so we won't actually be seeing you again". They didn't take into account that I have friends and family that live just down the road from them. Overall I am happy with the price, and happy with the car that I researched throughly before purchasing. The actual buying experience however could have been better. There was a push for buying an extended warranty. Loan department came back with a high interest rate. When I told them my credit union had a better finance rate I was told to "get more money" so I could purchase a warranty because everyone does it. The car is under factory warranty, so I didn't feel it was necessary at the time to purchase and declined. I would have loved a follow up call after my purchase. Some sort of check in to make sure all was well, we were driving home and trying to beat a blizzard. No real customer service here.

2004 Cadillac Escalade for your Standard all-wheel-drive SUV , Was supposedly for sale they still have it listed and I want to pay cash money for it but they did not want to sell it I don't understand why they're holding back on the truck it took those sales people five days to respond, I keep looking for that type of vehicles, at another dealership

Good dealer! I bought the car!

Great and easy. My salesperson was amazing and personable

Very quickly processed. I looked at the car Monday morning and drove it home Wednesday morning. My only issue is that they added the warranty package I never asked for. I could have had them drop it but I'm sure they were counting on the fact that I wouldn't. I wish they had asked before bumping up my payment over the limit I set.