Patterson Volkswagen of Tyler

3800 Chandler Hwy, Tyler, TX 75702 - Map & Directions

Sales: (903) 225-6733

Service: (903) 871-7555

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Jul 23, 2016
Excellent
Is this review helpful? Yes | No
Jul 14, 2016
When I spoke with the salesman at the dealership concerning the truck, I specifically asked him what if anything was wrong with the truck. Since we lived over an hour away I did not want to drive there only to find issues with the truck. I was told there was nothing at all wrong with the truck, they just had it priced to sell. So I took my 16 year old son and husband and we drove to Tyler to drive the truck. Upon arrival we noticed that the truck had major rear panel damage from either being wrecked or having something run into it. We decided to go ahead and drive the truck. It drove ok until we went to stop and the vibration that happened when we hit the brakes was scary. When we returned to the dealership and asked about it they told us they were aware of the brake issue but were selling it as is. Since I was putting a 16 year old child into the truck I did not want to purchase it without the brakes being fixed. They refused to work with me. When I asked them to fix the brakes and I would purchase it even with the damage to the rear panel, they refused. We left and called back to speak with the General Manager. The first person I spoke with told me that the General Manager traveled from store to store and routed me to the Sales Manager. When I told him my story, first he told me they had no General Manager and then I asked about being lied to about the condition of the truck and he was rude and said that he would speak to the salesman but there was nothing they could do! I have NEVER had such poor service! My son was disappointed as he liked the truck.
Is this review helpful? Yes | No
Jul 12, 2016
Made a deal over the phone then drove 90 miles to get the car, took a test drive then sat down to do the paperwork the salesman says manager wont sell the car if they don't get to finance it. I told them prior to going there that we had our own financing. These people are crooked stay away you have been warned! We got up and left.
Is this review helpful? Yes | No
Oct 8, 2015
deal as agreed
Is this review helpful? Yes | No

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