Palisades Mazda

115 Route 59
Nyack, NY 10960

Sales: (845) 250-5607

Service: (855) 750-1298

Today 9:00am - 7:30pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 25, 2017
GuruZQ9SD
The salesman at this dealership literally responded within minutes of my first email and was absolutely fantastic. I then called and spoke with him and made an appt to go and see the vehicle and when we arrived he treated us great worked with us better than any other dealership has and felt at home and at ease. Our salesman was an absolute joy, he was professional but very easy to talk to and laid back he wasn't pushy at all and worked quickly. He did everything in his power to work with and corresponded with the banks to get us an affordable payment for our budget. Absolutely 110% the best experience my husband and I have ever had carshopping and tho this dealership was a 2 hour drive from us we would happily drive back. I will be returning g to this dealership next time we shop or upgrade again!
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Oct 13, 2017
Good communication
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Oct 9, 2017
wonderful dealer
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Apr 9, 2017
colorado44
Quick response
1 of 2 people found this review helpful.
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Mar 19, 2017
Great experience , very professional!
1 of 2 people found this review helpful.
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Oct 24, 2016
Not very easy people to work with. Was turned away after a few confrontational phone calls asking simple questions.
5 of 5 people found this review helpful.
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Mar 2, 2016
car was sold, but a pleasure to talk to the salesperson.
2 of 2 people found this review helpful.
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Read 13 old reviews
Oct 31, 2015
Bribrishae
Car was already sold when I contacted them
1 of 3 people found this review helpful.
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Oct 30, 2015
Wonderful experience, very smooth
0 of 2 people found this review helpful.
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Oct 21, 2015
Professional and followed up on interest in the vehicle.
0 of 1 people found this review helpful.
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Sep 21, 2015
Best service
0 of 1 people found this review helpful.
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Jul 27, 2015
Quick reply but car sold.
2 of 2 people found this review helpful.
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Jan 12, 2015
Not your typical dealer! Very pleased with everything!
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Oct 18, 2014
best but to far for me
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Sep 11, 2014
Friendly environment
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Aug 22, 2014
Good personal, any hidden fees, excellent experience.
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Jun 26, 2014
SamPG
If you’re looking for a dealership with integrity, stay away from Palisades Mazda. I tried to buy a car from them, and found them to be dishonest and the experience distasteful. Let me explain. I was looking for a used Mazda CX-9, had visited this dealership previously, and was contacted by the salesman who said he had just taken in a car that was perfect for us. My wife and I returned for a test drive and the car was exactly what we were looking for. He quoted a price that worked for us, and we wanted to move forward. Two days later, he informed us that the car we wanted was driven the day before, was in an accident and seriously damaged, and was now no longer available. Two days later, he presented us with information on a “sister car with similar specs”, but at a price $1800 higher. The car was not similar, it was the same car. When we reached back to the General Manager, and to the dealership’s owner, The Premier Collection, we received a phone call confirming what we already knew… that the salesperson had lied, that this was the same car, but that the price was now higher. I don’t know if they thought they could get more money from us or others, but this was insulting and disturbing. The General Manager said he was “sincerely” sorry that we were lied to, but that he would not honor the price we were previously quoted, quoted multiple times. He offered to knock another $500 off the “new price” because he felt bad about what happened, but would not honor any other price. I don’t know if I’ve ever received a less sincere apology. After what transpired, I candidly expected the General Manager to at the very least honor the offer made to us. Instead, he explained that the original offer to us was his cost. It seemed he had no problem looking beyond the dealership’s blatant dishonesty, as long as the profit was maybe not the full $1800, but no less than $1300. I truly did not expect this apology conversation to simply be a guise for a price negotiation. I guess it’s hard to put a price on sincerity and respect for one’s customers. I guess deceptive tactics are simply part and parcel of the negotiation process at Palisades Mazda. The irony is the websites of both Palisades Mazda, and their parent company The Premier Collection, spell out their 4 guiding principles, 2 of which are integrity and respect for the individual. Maybe someone in marketing should show the website to management. My wife and I have moved on and are purchasing a car from an unrelated dealership. We think it’s important to establish a relationship with a dealer you can trust, especially if you plan to return for service and more. I can’t speak to the other dealerships owned by The Premier Collection, and whether they conduct business in a similar deceitful manner. What I can say is if you’re looking to purchase a car from Palisades Mazda, at least go in with open eyes and know what you’re dealing with.
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Apr 4, 2014
Dealer was responsive and was not at all pushy. Actual purchase transaction took a bit of time but that's to be expected for any major purchase such as this.
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Mar 30, 2014
excellent salesman, honest and straightforward. I highly recommend John Busany
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Feb 28, 2014
Due the dealer being Volkswagen, the Honda Accord looked great but there were questionable defects that wasn't fixed because they didn't have the parts to fix it, along with not knowing any information about the car besides what was shown on the Accord's Carfax. The salesperson was too uptight and wasn't affable. That said, they don't bargain with their sales price. Moreover, they preferably would like you to finance over paying cash.
Is this review helpful? Yes | No

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