Oxmoor Mazda

7913 Shelbyville Rd Louisville
Louisville, KY 40222

Sales: (502) 309-2622

Service: (502) 214-5360

Today 9:00 AM - 9:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 25, 2017
daburch62
5
Very professional and helpful
Is this review helpful? Yes | No

Response from Oxmoor Mazda:

Always great to hear! Thank you!
Sep 22, 2017
Gordon Shirley
Great experience.
Is this review helpful? Yes | No

Response from Oxmoor Mazda:

Thank you Gordon for taking the time to share!
Sep 11, 2017
Great experience! Made it fast and easy.
Is this review helpful? Yes | No

Response from Oxmoor Mazda:

Hi John! Thank you for sharing your experience!
Jul 18, 2017
The car was already sold.They have emailed me unmercifully since my 1st contact with them.I wish that I never contacted them.
Is this review helpful? Yes | No

Response from Oxmoor Mazda:

HI Herschel, I do apologize but we reach out to see if we can assist in helping you find a vehicle. I do not see where you mentioned to us that you were not interested in our help. I have removed your information from our system.
Jul 15, 2017
Very quick about returning call and answering email.
Is this review helpful? Yes | No

Response from Oxmoor Mazda:

Thank you Kimberly! We appreciate you taking the time to rate our dealership! Thank you for your business!
Jun 1, 2017
BrentSpille
Dealt with several people at this dealership and I had good luck with all of them. I drove 2 hours for this car and purchased it certified. A day later, I began noticing a noise from the front of the car and took it to the local Mazda dealership. Luckily, the problem was covered by the certified ore owned warranty, but the service manager at Oxmoor was in Constant contact with me in helping get a resolution. I would recommend.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Mazda:

HI Brent,

Thank you so much for reviewing our dealership! We appreciate you taking the time and we appreciate your business!
Mar 1, 2017
Great experience, the staff contacted me the next day. Everyone at the dealership was very nice, when I came in to look at the car they already had everything pulled up and ready for me. I actually went there just intending to look at the car and ended up purchasing from them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Mazda:

Thank you Tiffney! We greatly appreciated your review and your business!  
Oct 19, 2016
I ended up purchasing the car. They were really nice. I wish I gave them more push back though. I kept trying to leave and they kept talking and talking. They said they would lower the payments to $250 a month, but I'm paying $278 a month. So I feel slightly duped. I'm happy with the car, except for the old smokers smell. I've worked at getting rid of it and I think it's almost gone. They said they the owners weren't smokers, but I knew immediately they were.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Mazda:

Thank you for reviewing our business. I am sorry about the smokers smell and that we weren't able to get you to the exact payment you were wanting. We try our hardest to get people the payment they want but we are not always able to do that due to the banks finance rates etc. As for the smokers smell we can only go off of what the previous owners claim. We do a full detail of every vehicle to try and get any smells or stains out but unfortunately it's not always 100% successful. We do appreciate your business though and if there is anything we can do to help just let us know!
Sep 28, 2016
I had an excellent experuence with Oxmoor Mazda. I would highly recommend this dealer to everyone. Extremely helpful, knowledgeable, and professional.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Mazda:

Thank you , We greatly appreciate your business and review!
Jul 5, 2016
Yes the dealer contacted me. Yet when I asked about the vehicle I was interested in. I was passed around to 4 different sales people. Everyone told me that they would call me back on whether or not the vehicle was still available. This was back on June 28, 2016 and here on July 5, 2016 not one person has let me know if this vehicle is still available for purchase. This dealerships customer service in my honest opinion is lacking very much. I will never shop this dealership ever again.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Feb 8, 2016
Everyone there was super friendly and, even though I didn't buy the car I went to look at because of damage to two of the rims, I will certainly check with them without hesitation if I see another car there I like.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Jan 14, 2016
Dealer contacted me immediately - all questions were answered. Friendly and professional
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Read 10 old reviews
Dec 4, 2015
went to look at vehicle twice and it was not available. they have never contacted me back to let me know it is available. not good with customer service at all. Another vehicle was still online when it had already been sold. I actually think it was 2 vehicle's left online that had already been sold.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Oxmoor Mazda:

Dear Brittnie,
Thank you for your comment.  I would first like to apologize for this unacceptable service.  Any and all customer feedback is appreciated by us here at Oxmoor Mazda as it helps us to identify specific areas for improvement.
Sincerely, Oxmoor Mazda
Sep 11, 2015
The multiple cars I researched and that were listed were not there. Hours were wasted looking at cars that weren't what was on the site. I don't think you should purchase from this dealer.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2015
I actually purchased the 2008 Jeep Liberty from them. My experience was horrible. I would Always recommend testing driving and having a mechanic look at your vehicle especially from this lot (new or used) before making a purchase. I had gotten lucky because someone screwed up on my paperwork. Therefore, I was able to give back the vehicle that was Not running good at all back to them. Of course, they tried to put me in another vehicle with one their top salesmen. However, he didn't really want to work with me because it was someone else sale and he wasn't getting paid for it. So the first vehicle i looked at was a 2011 Jeep Liberty. I took that home over night and there was engine oil all over the place. And at that point I was done. I took that vehicle back and for the life of me I decided to test drive one more vehicle and it was a Hyundai Sonata. The freaking car needed a wheel alignment. I would say that they made little effort to assist me especially after their screw up. And they tried to take advantaged of me because I am a woman. So buyers beware!
4 of 4 people found this review helpful.
Is this helpful? Yes | No
May 2, 2014
Oxmoor Mazda has a price in the ad but then as a buyer you find out about a required $589.99 doc fee. That is no way to do bussiness put the fees in the price don't surprise the buyer at the end after agreeing on a price.
Is this review helpful? Yes | No
Mar 19, 2014
Good people
Is this review helpful? Yes | No
Oct 20, 2013
They let me test drive a car that was sold
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 17, 2013
Great communication.
Is this review helpful? Yes | No
Aug 13, 2013
Salesman was very nice and patient. Another salesperson called repeatedly which quite annoying. It took me telling my salesman for it to stop. Other than that, the experience was positive.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 20, 2013
Bought a great car, very professional to work with but terms could have been more flexible.
Is this review helpful? Yes | No
Sep 12, 2011
they said they could get me appoved through 2nd financing and never called me back!
Is this review helpful? Yes | No

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