Ourisman Lexus of Rockville

15501 Frederick Rd
Rockville, MD 20855

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Sales: (240) 453-4100

Service: (888) 482-6220

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https://static.cargurus.com/images/forsale/2019/09/10/20/51/2016_lexus_rc_300-pic-4979443939894399654-152x114.jpeg

2016 Lexus RC 300 AWD Used Cars in Rockville, MD 20855

Great Deal
$4,333 BELOW
CarGurus IMV of $29,545

Price: $25,212

Mileage: 60,032

Location: Rockville, MD 20855

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Infrared Description: Used 2016 Lexus RC 300 AWD for sale - $25,212, 60,032 miles with Backup Camera, Navigation System, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/25/11/18/2019_cadillac_escalade-pic-7437272407086315284-152x114.jpeg

2019 Cadillac Escalade Premium Luxury 4WD Used Cars in Rockville, MD 20855

Great Deal
$8,232 BELOW
CarGurus IMV of $72,675

Price: $64,443

Mileage: 10,321

Location: Rockville, MD 20855

Average time on market: 39 days Certified Pre-Owned: No Color: Manhattan Noir Me Description: Used 2019 Cadillac Escalade Premium Luxury 4WD for sale - $64,443, 10,321 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Adaptive Cruise Control, Navigation System
https://static.cargurus.com/images/forsale/2019/09/10/21/39/2016_infiniti_qx80-pic-4197910343474606682-152x114.jpeg

2016 INFINITI QX80 AWD Used Cars in Rockville, MD 20855

Great Deal
$3,864 BELOW
CarGurus IMV of $40,969

Price: $37,105

Mileage: 31,169

Location: Rockville, MD 20855

Average time on market: 39 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Graphite Shadow Description: Used 2016 INFINITI QX80 AWD for sale - $37,105, 31,169 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Bluetooth, Backup Camera, Heat Package, Sound Package
https://static.cargurus.com/images/forsale/2019/09/10/21/39/2017_lexus_es_350-pic-788845611925867826-152x114.jpeg

2017 Lexus ES 350 FWD Used Cars in Rockville, MD 20855

Great Deal
$3,244 BELOW
CarGurus IMV of $28,014

Price: $24,770

Mileage: 41,463

Location: Rockville, MD 20855

Average time on market: 25 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Atomic Silver Description: Used 2017 Lexus ES 350 FWD for sale - $24,770, 41,463 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/07/18/33/2016_lexus_rx_350-pic-2462706374849795899-152x114.jpeg

2016 Lexus RX 350 Used Cars in Rockville, MD 20855

Great Deal
$3,666 BELOW
CarGurus IMV of $31,229

Price: $27,563

Mileage: 68,975

Location: Rockville, MD 20855

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Silver Lining Metallic Description: Used 2016 Lexus RX 350 for sale - $27,563, 68,975 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/03/20/48/2017_lexus_rx_350-pic-2589920154466215405-152x114.jpeg

2017 Lexus RX 350 AWD Used Cars in Rockville, MD 20855

Great Deal
$3,132 BELOW
CarGurus IMV of $38,237

Price: $35,105

Mileage: 21,743

Location: Rockville, MD 20855

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Atomic Silver Description: Used 2017 Lexus RX 350 AWD for sale - $35,105, 21,743 miles with Bluetooth, Leather Seats, Backup Camera, Heat Package
https://static.cargurus.com/images/forsale/2019/08/10/20/40/2017_lexus_rx_350-pic-2350849501447708255-152x114.jpeg

2017 Lexus RX 350 AWD Used Cars in Rockville, MD 20855

Great Deal
$2,851 BELOW
CarGurus IMV of $38,385

Price: $35,534

Mileage: 20,758

Location: Rockville, MD 20855

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Eminent White Pearl Description: Used 2017 Lexus RX 350 AWD for sale - $35,534, 20,758 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels, Bluetooth, Backup Camera, Heat Package, Premium Package
https://static.cargurus.com/images/forsale/2019/08/19/21/57/2019_lexus_rx-pic-8690226229546992954-152x114.jpeg

2019 Lexus RX 350L AWD Used Cars in Rockville, MD 20855

Good Deal
$2,313 BELOW
CarGurus IMV of $44,285

Price: $41,972

Mileage: 6,678

Location: Rockville, MD 20855

Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Caviar Description: Used 2019 Lexus RX 350L AWD for sale - $41,972, 6,678 miles with Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/31/10/50/2016_volvo_xc60-pic-2242867451678670751-152x114.jpeg

2016 Volvo XC60 T5 Premier AWD Used Cars in Rockville, MD 20855

Good Deal
$1,850 BELOW
CarGurus IMV of $24,438

Price: $22,588

Mileage: 40,321

Location: Rockville, MD 20855

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Savile Gray Metallic Description: Used 2016 Volvo XC60 T5 Premier AWD for sale - $22,588, 40,321 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2019/10/14/20/25/2016_lexus_rx_350-pic-7426924267757860579-152x114.jpeg

2016 Lexus RX 350 AWD Used Cars in Rockville, MD 20855

Good Deal
$2,104 BELOW
CarGurus IMV of $38,110

Price: $36,006

Mileage: 13,812

Location: Rockville, MD 20855

Average time on market: 45 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Eminent White Pearl Description: Used 2016 Lexus RX 350 AWD for sale - $36,006, 13,812 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Heat Package, Premium Package
https://static.cargurus.com/images/forsale/2019/09/09/20/45/2017_lexus_es_350-pic-6827734512609240029-152x114.jpeg

2017 Lexus ES 350 FWD Used Cars in Rockville, MD 20855

Good Deal
$1,824 BELOW
CarGurus IMV of $32,195

Price: $30,371

Mileage: 9,293

Location: Rockville, MD 20855

Average time on market: 25 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Eminent White Pearl Description: Used 2017 Lexus ES 350 FWD for sale - $30,371, 9,293 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/07/18/33/2019_lexus_rx_hybrid-pic-3577250508576635304-152x114.jpeg

2019 Lexus RX Hybrid 450h F Sport AWD Used Cars in Rockville, MD 20855

Good Deal
$1,933 BELOW
CarGurus IMV of $51,874

Price: $49,941

Mileage: 7,120

Location: Rockville, MD 20855

Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Silver Lining Metallic Description: Used 2019 Lexus RX Hybrid 450h F Sport AWD for sale - $49,941, 7,120 miles with Leather Seats, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/14/20/25/2016_lexus_gx-pic-8161994671728199135-152x114.jpeg

2016 Lexus GX 460 4WD Used Cars in Rockville, MD 20855

Good Deal
$1,756 BELOW
CarGurus IMV of $36,355

Price: $34,599

Mileage: 31,815

Location: Rockville, MD 20855

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Satin Cashmere Metallic Description: Used 2016 Lexus GX 460 4WD for sale - $34,599, 31,815 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Backup Camera, Heat Package, Premium Package, Comfort Package
https://static.cargurus.com/images/forsale/2019/09/30/22/09/2019_lexus_rx-pic-3367090607875918577-152x114.jpeg

2019 Lexus RX 350L AWD Used Cars in Rockville, MD 20855

Good Deal
$1,619 BELOW
CarGurus IMV of $46,257

Price: $44,638

Mileage: 3,349

Location: Rockville, MD 20855

Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Caviar Description: Used 2019 Lexus RX 350L AWD for sale - $44,638, 3,349 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/10/20/40/2016_lexus_rx_350-pic-4731597839078568146-152x114.jpeg

2016 Lexus RX 350 AWD Used Cars in Rockville, MD 20855

Good Deal
$1,764 BELOW
CarGurus IMV of $32,996

Price: $31,232

Mileage: 41,830

Location: Rockville, MD 20855

Average time on market: 45 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Eminent White Pearl Description: Used 2016 Lexus RX 350 AWD for sale - $31,232, 41,830 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Premium Wheels, Backup Camera, Heat Package, Premium Package
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 5, 2019
Sydney Davis
Very nice internet service. Followed up as promised.
Oct 4, 2019
Guru1RKQB
Very helpful and clean.
Sep 28, 2019
The dealer personnel who contacted me was very helpful and informative
Sep 18, 2019
Genberg
They handled out of state purchase by phone great. Car was as advertised, clean, fueled up and ready to go when I picked it up.
Sep 8, 2019
This is my second experience at this dealership--I appreciate the willingness to work with buyers
Aug 26, 2019
Nice and informative
Aug 15, 2019
Tim response was quick But the color wasn’t the one that we were looking for
Aug 4, 2019
Overall I had a great experience. I was able to test drive the vehicle and eventually purchase it. Everything went smoothly. Go see my finance advisor Sergio and Mike who was the salesman Great guys!
Jul 19, 2019
rampage brown
Great response
0 people found this review helpful.
Jul 18, 2019
Prompt response!
Jul 14, 2019
The staff was very friendly and made the whole experience pleasant!!
Jul 1, 2019
They respected my wishes. They were professional and prompt.
Jun 7, 2019
kdmtennis
10
Very helpful in the process of looking at cars of interest. Quick response.
Jun 1, 2019
Would recommend buying Lexus from this dealership over all excellent from management to salesman
1 people found this review helpful.
May 21, 2019
Car sold, but they responded to let me know.
May 3, 2019
Very helpful, car is great! Process was some what speedy. Finance guy Sergio was awesome! They even have someone to go over all the features and help you set up everything .
0 people found this review helpful.
Apr 19, 2019
amarie9566
Brought a car from there. I had financing and they ran my credit through several other banks without telling me. I didn't find out until I confirmed the rate with the bank I had brought in an approval from and then financial manager told me my financing was through someone else. The salesperson was very inpersonal. I had to take my truck back for something and will say the service department is awesome. My salesperson never followed up to make sure everything was okay.
2 people found this review helpful.
Apr 9, 2019
Great salesman everything went fantastic..
1 people found this review helpful.
Mar 11, 2019
I talked to Arnold about a 2013 Lexus rx350 on Monday. He said it was being serviced but said it would be available Tuesday or Wednesday and would call me. I called Wednesday and he said he would call me back. He didn’t. Later that day I got a message from CarGurus saying the car was sold. My husband talked to Eric yesterday because the car was listed again, and he was supposed to call back. No call back. I sent a message this morning to get information about this vehicle. Alexandra said the vehicle was in for service. I sent another message asking for an honest answer on what is going on with this car. No response. I chatted with someone online and asked the manager to get in touch with me. No response. What else can I say
7 people found this review helpful.
Feb 24, 2019
Deborah Blomfield
Kevin was extremely helpful and responsive. If things hadn’t changed on our end, we most definitely would have proceeded with our purchase.
Jan 5, 2019
RoyceHoo
Corey was very helpful in understanding the L certified program, and following up with us.
Dec 9, 2018
koppie4821
The dealership contacted me fairly quickly. I did not end up buying a vehicle from them.
2 people found this review helpful.
Dec 6, 2018
GuruXJNK7
Responded but the car did not fit what I wanted.
1 people found this review helpful.
Nov 29, 2018
Excellent! Quick response
0 people found this review helpful.
Nov 10, 2018
Friendly, thorough, prompt and considerate.
Nov 8, 2018
He contacted me but with in 4 hrs he hiked the price by 2000$
6 people found this review helpful.
Sep 25, 2018
I was contacted and provided the information I needed very quickly
Sep 7, 2018
PreacherB
Very responsive.
1 people found this review helpful.
Aug 16, 2018
GuruT5TDZ
Very professional and excellent staff.
Jul 29, 2018
Very great experience
Jul 28, 2018
Good follow up
Jul 17, 2018
Replied to my inquiry quickly and did a nice job following up with me.
Jun 6, 2018
Best car buying experience. I did my research on this car which was fairly priced and in NEW condition. Willie was very knowledgeable and when he didn't have the answer he went to get it. No hard sell just information to make the best decision. Amal in financing got me a rate 2% lower than what I was preapproved for. All requested touch ups were completed as promised. I highly recommend Lexus of Rockville for new and used cars. This Is a Top Of The Line Operation.
1 people found this review helpful.
Apr 30, 2018
Overall the experience was very good, but the paperwork process took a little longer then expected. We negotiated a fair price and the dealer arranged for shipping the vehicle to California for my Marine Corp son. Delivery was timely and the vehicle arrived 3 days earlier then estimated. Very good experience.
1 people found this review helpful.
Apr 17, 2018
GuruYT9KG
They responded quickly with the information that I was looking for. They were professional and courteous. They encouraged me to visit for a test drive but didn't resort to high pressure tactics.
1 people found this review helpful.
Response from current dealership:
Guruyt9kg, thanks for your praise and kind comments about our team.
Apr 17, 2018
Fla757
When I got to the dealer car has been sold an hour ago , it was a very nice place and people . I recommend it
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mar 22, 2018
FigaroB
Lexus of Rockville was very accomodating and knowledgeable. My experience with their staff has definitely been my best at a dealership. They will be the first people I call when the time comes to buy again.
1 people found this review helpful.
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Mar 16, 2018
Car_Guru_Ru2
Yes, I was contacted immediately. The gentleman was extremely nice and very accommodating. He answered all my questions and was very responsive. I didn't go visit the car but when I asked a question about the dashboard, he answered immediately. I think I missed a great deal, it car was bought that week.
Response from current dealership:
Car_guru_ru2, thanks for your praise and kind comments about our team.
Feb 27, 2018
I did not purchase the vehicle from the dealership. I was very pleased with their service.
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Feb 20, 2018
Ashley Richards was great but the RC was not for me.
Response from current dealership:
Gregory, your satisfaction is our top priority.
Feb 7, 2018
Novaman83
Very smooth transaction
Response from current dealership:
Thank you for the 5 Star review! We are so glad that you enjoyed your visit and we hope you have a wonderful day!
Feb 1, 2018
Focused on my needs/situation
Response from current dealership:
Suzanne, thank you so much for your high rating!
Jan 23, 2018
realistically, vehicle price was outside of my budget. Dilia at the dealership is awesome. she listened and understood my plight and is working with me to explore other options. feeling no pressure which is critical for me during this time. would recommend this dealership and Dilia!
3 people found this review helpful.
Response from current dealership:
Hi Nicole, thank you so much for your positive comments about Lexus of Rockville!
Jan 14, 2018
Very good experience. Neville was very professional and there were no high pressure tactics
1 people found this review helpful.
Response from current dealership:
Joseph, we are very happy we could provide you with a positive experience!
Jan 13, 2018
Corey was very responsive and helpful.
1 people found this review helpful.
Response from current dealership:
Hello Lingtonda, thank you; we appreciate your feedback!
Dec 19, 2017
Contacted me by email, but called 3 times and no answer from the sales person. I had to seek out a seperate person to answer my technical question on the vehicle.
2 people found this review helpful.
Nov 26, 2017
I had an excellent experience. I found and purchased the car I wanted and received fair a trade-in price
1 people found this review helpful.
Response from current dealership:
Richard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Rockville. Thank you so much for taking the time to leave us a positive review! Have a great day!
Nov 3, 2017
Good emailed me instantly
Response from current dealership:
Mack, reviews like this give us motivation and help us ensure we provide high-quality care.
Oct 31, 2017
Siena_790
Responded right awzy
Response from current dealership:
Hello Siena_790, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Oct 30, 2017
Good
Oct 19, 2017
I contacted this dealership regarding a 2006 BMW 325xi, the dealership reached out to me the very same day to schedule an appointment to test drive. I drove an hour and a half to the dealership on a Saturday morning and even after being 30 mins late the sales rep Mike was very forgiving and was very informative. Long story short, I viewed the Carfax, test drive the vehicle and purchased it on the spot. My experience with Lexus of Rockville was great, they genuinely care about their customers.
3 people found this review helpful.
Response from current dealership:
Adan, we are very happy we could provide you with a positive experience! We appreciate your business and will let Mike know to keep up the good work. Enjoy your new 325xi!
-Your Lexus of Rockville Team
Oct 18, 2017
It was a very good experience, salesman was knowledgeable and Pleasant .
1 people found this review helpful.
Response from current dealership:
Leonard, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Read 117 old reviews
Sep 30, 2017
GuruDFHXK
Initially positive, but surprisingly there has been no follow-up on its part despite my clear interest and subsequent emails. Disappointing.
2 people found this review helpful.
Sep 27, 2017
I was very impressed with the professionalism and attitude of the sales people and finance people with whom I dealt. They were very helpful both in the purchase process and in helping me learn About the features of my new vehicle.
2 people found this review helpful.
Sep 25, 2017
Qashqai_3980
There is no specific sales person to talk to. In my case for instance Rush started with me then came Richards with a fresh start all over again. I lost continuity.
1 people found this review helpful.
Sep 21, 2017
kimber33
They were very patient with me and what I was looking for...they have great representatives
Response from current dealership:
Kimber33, we're so glad that we were able to go above and beyond your expectations! Thanks so much for the positive review!
Sep 21, 2017
Best used car buy experience in my 37 years of driving! Very courteous and upfront in deal. No games!
1 people found this review helpful.
Response from current dealership:
John, thank you so much for the positive review!
Sep 11, 2017
They responded quick to every text message or call I made . Unfortunately the car was sold before I got a chance to go look at it ..
1 people found this review helpful.
Response from current dealership:
Parris, we are sorry to hear that the vehicle you were interested in was sold before you could drive it but we appreciate you taking the time to leave your feedback. We hope you'll let us help you find your dream car and provide you with a full 5-star experience.
-Your Lexus of Rockville Team
Aug 30, 2017
GuruDCBF
Salesman said the vehicle that was listed had sold.
2 people found this review helpful.
Response from current dealership:
We are sorry to hear that the vehicle you wanted was sold but we would love to help you find the right car for you when you're ready to look again!
-Your Lexus of Rockville Team
Aug 28, 2017
Excellent response and help from Delia
Response from current dealership:
Thank you, Lori, we are happy to hear that you had a 5-star experience with us!
-Your Lexus of Rockville Team
Aug 25, 2017
It was an excellent experience!
Response from current dealership:
Oscar, thanks for your 5-star rating, we truly appreciate it!
-Your Lexus of Rockville Team
Aug 15, 2017
Prompt and positive service and a good price.
1 people found this review helpful.
Response from current dealership:
Jim, thanks for the kind words! We appreciate you taking the time to leave us this 5-star review!
Aug 14, 2017
Contact was fast and efficient. If I buy a Lexus, I will buy from them.
1 people found this review helpful.
Response from current dealership:
Thank you, John, we appreciate your kind review and rating!
-Your Lexus of Rockville Team
Aug 13, 2017
Contacted quickly and answered my questions.
Response from current dealership:
Hi Eric,
Thank you for taking time out of your day to review us! We are so glad that you received quick and efficient service as well as excellent communication during your visit and we hope you have a wonderful day!
-Your Lexus of Rockville team
Aug 13, 2017
Melissa Parks was excellent!!
Response from current dealership:
Serina, we are so glad to hear that you had a 5-star experience with Melissa! Thanks for taking the time to leave us this review and thanks for the shoutout to Melissa!
Aug 12, 2017
Natsen
Excellent stuff, they helped me to understand each and every details of the car. And they gave me discounts too. They didnt pressure me for upsells.They are a 5 star dealership.
2 people found this review helpful.
Response from current dealership:
Natsen, thank you so much for the 5-star review and rating! We are happy to hear that our staff took the time to teach you a few things about the car and we truly appreciate you recognizing them. Thank you, Natsen.
Jul 29, 2017
Playing games. Never sent pricing. Pushing to come visit dealership. Dealer was emailing and asking me to call them and talk on the phone. When I called they still didn't have me any pricing instead they were asking me what quote I have received so far. When I clearly asked them that I'm only interested what pricing they have for me then they said they will call me back next day, which they never did.
7 people found this review helpful.
Response from current dealership:
Hi Asim,
Thank you for taking time out of your day to review us.  We appreciate you currently working with our staff in order to rectify this situation.  We look forward to hearing that we have met your highest expectations.  But, if everything does not go to your satisfaction (providing a 5-Star-worthy rating), please call our General Manager, Peter Bearsch, at 301.830.2589.  He is always there to make sure that we meet your needs.

Have a wonderful day.
-Your Lexus of Rockville team
Jul 5, 2017
Noll55
Long drive only to find out that one car we wanted to see was sold and the other wasn't officially on the lot yet. we did call first, but the salesman with whom I spoke apparently didn't go out of his way to check inventory for us. So frustrating.
6 people found this review helpful.
Response from current dealership:
Thank you for taking time out of your day to review us and call our attention to the poor service and misinformation you received regarding​ the vehicles you were interested in. We would love to speak with you directly in order to rectify this situaiton. Please call our General Manager, Peter Bearsch, at 301.830.2589 at your earliest convenience. We look forward to hearing from you.
-Your Lexus of Rockville team
Jul 2, 2017
It was all good except, they insisted on the signing of a credit report even though I had pre approval from my Credit Union. I did not like that. I did purchase the car.
4 people found this review helpful.
Response from current dealership:
Hi Lawrence,
Thank you for taking time out of your day to review us. We would love to speak with you directly in order to rectify this situation. Please call our​ General Manager, Peter Bearsch, at 301.830.2589 at your earliest convenience. We look forward to hearing from you.
-Your Lexus of Rockville team
Jun 29, 2017
Great
Response from current dealership:
Hi Sharon,
Thank you for the great review! We are so glad that you enjoyed your visit and we hope you have a wonderful day!
-Your Lexus of Rockville team
Jun 17, 2017
keith jones
Great
Response from current dealership:
Thank you for your feedback! Thank you for taking time out of your day to review us and we look forward to seeing you next time!
-Your Lexus of Rockville team
Jun 13, 2017
Guru2JQ6
I asked the sales consultant to hold the car for me. I emailed her a few times and called her twice and she said that she will call me back as she was busy at that moment. I emailed her again and asked what time I could come the next day to test drive the vehicle. She did not reply to my email, but called me at 9pm, when the vehicle was sold to someone else. I did not appreciate the service.
5 people found this review helpful.
Response from current dealership:
Thank you for taking time out of your day to review us. We sincerely apologize that you did not receive service that exceeded expectations. We would love to speak with you directly in order t rectify this situation. Please call our General Manager, Peter Bearsch, at 301.830.2589 at your earliest convenience. We look forward to hearing from you.
-Your Lexus of Rockville team
Jun 12, 2017
Fjdrew
It was a waste of my time. Albert was great but these guys advertised a vehicle, told me it was available, I showed up to purchase it all to be told an employee that had never seen it was going to purchase it. That's all fine except don't waste my time. (And don't please don't tell me I don't really want the car and that it is junk. Sort of implies you sell junk)
7 people found this review helpful.
Response from current dealership:
Thank you for taking time out of your day to review us and call our attention to the poor experience that Albert provided to you. we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Peter Bearsch, at 301.830.2589 at your earliest convenience. We look forward to hearing from you.
-Your Lexus of Rockville team
Jun 1, 2017
Albert was very responsive and followed up well.
Response from current dealership:
Hi Emily,
Thank you for taking time out of your day to review us! We sincerely appreciate your feedback and we look forward to seeing you next time!
-Your Lexus of Rockville team
Apr 18, 2017
Few sales person contacted me via phone and emails
1 people found this review helpful.
Apr 8, 2017
Naviv101
Tried to sell me things I didn't need like warranty that would've been moot since the car came with a two year warranty. And gave me an inflated APR though I have excellent credit. This place made the stereotype of car dealers mistreating women true.
9 people found this review helpful.
Mar 13, 2017
Did communicate well. I just ended up buying another vehicle from a different dealer. Salesman very polite
4 people found this review helpful.
Mar 10, 2017
The car was sold by the time I got there. Promise to look for a car and keep in touch but all of the follow up has been done by me. Sort of disappointed.
3 people found this review helpful.
Mar 8, 2017
Corey Rush, you are awesome! Thank you for everything. I will highly recommend you to my peoples.
1 people found this review helpful.
Mar 5, 2017
abmarlin
Not very satisfying. Vehicle was sold before I had the opportunity to see it (and the sales rep knew I was interested). He did, however, call me and told me that it had been sold (was I was on my way to the dealership.
1 people found this review helpful.
Mar 5, 2017
XLT66
prompt response
Jan 23, 2017
The sales ladies were excellent
Jan 17, 2017
Very nice. I felt relaxed and there was not pressure to but the car I went to initially see. They were able to assist me in finding another car, which they then brought to the dealership. Additionally, I was introduced to Lexus sport cars and was provided an overview of the RC model.
Dec 9, 2016
Dealer representative was helpful, but someone else purchased the vehicle I was interested in before I was able to investigate it further.
1 people found this review helpful.
Nov 27, 2016
JohnBeal
Good to work with
1 people found this review helpful.
Nov 20, 2016
apsorrell
Car actually sold prior to my being able to get to dealership to test drive it. I did do my questions and negotiations via email since my time was limited and the dealership was over 100 miles away.
Oct 16, 2016
Even though I did not eventually buying the car here due to slight color preference, I would like to thank Ashley's excellent service in this experience.
1 people found this review helpful.
Oct 14, 2016
Everyone was great to deal with from the sales end and to financing
Sep 28, 2016
Got the car without any issues and the car was prepared and ready when I arrived. The color for the car was incorrect however. The color is actually black cherry not just black.
Sep 12, 2016
great customer service!
Sep 9, 2016
Took dealer to long to let me know that he really didn't want to take my 2014 Harley Davidson in on trade. No excuse
2 people found this review helpful.
Sep 6, 2016
jonesey4814
Very good. They responded right away.
Aug 21, 2016
Good communication when I made my initial inquiry. Received a fair market value deal on my 2015 Lexus GX. Honest description of vehicle which was important because I was an out of state buyer.
Aug 20, 2016
The dealer's representative contacted me right away and answered my questions in a timely manner. Thanks
Aug 18, 2016
Made a very, very low offer on a trade in. Would not lower price so we did not buy.
1 people found this review helpful.
Jul 27, 2016
Lots of problems with car since purchasing. No warranty given from dealership
2 people found this review helpful.
Jul 23, 2016
Email exchange only. Vehicle was already sold.
1 people found this review helpful.
Jul 13, 2016
Clean and comfortable display room and waiting room. Nice and professional employees. This automobile was a great find for me and was exactly the price, condition and mileage advertised.
Jul 9, 2016
Ashley was a fantastic sales person!!
Jun 29, 2016
great customer service
Jun 21, 2016
Great experience at Lexus of Rockville. I got the car and the deal I wanted.
Jun 8, 2016
Not ready to move on purchase at this time. But had a nice chat with the sales dept. I will contact again.
May 19, 2016
elcox
Friendly, however vehicle specs were not to my satisfaction and the dealer/sales justification and further description of the vehicle caused me not to want to deal with them again. Rating: poor
2 people found this review helpful.
May 11, 2016
GREAT no problem the dealership call me early to let me know the truck was sold
May 9, 2016
excellent sale person support but was not informed about significant warranty issue until the conclusion of the deal. Had to reject the purchase.
May 7, 2016
very nice people to do business with
May 2, 2016
Went for the car we wanted and got it. Even though the price was higher than we thought. They explained the CPO benefits which convinced us that it was a good deal. Overall they are a decent dealer with nice people and good services.
May 1, 2016
The dealer did get in contact with me, but the car that I had a interest in was already sold.I did buy another car a 2003 sl 500 Benz. Great car which was a better chose.
May 1, 2016
Wonderful
Apr 29, 2016
Greatest car buying experience. No high pressure sales. Fast paperwork.
Apr 27, 2016
Upon arrival attitude was not welcoming
2 people found this review helpful.
Apr 19, 2016
The dealer emailed me quickly which, was appreciated, good job, thanks Dennis
Apr 14, 2016
I ended up purchasing a 2014 car from them. They were great
Apr 7, 2016
glendango
Alright. Test drive was easy and they were responsive. However, not the best in keeping contact; literally said I would go take finances that day and car was sold earlier the same day. Guy could've at least let me know before we got on the road. Not a terrible experience, but not great.
1 people found this review helpful.
Apr 6, 2016
I had a fabulous professional sales consultant that answered all my questions and explained the many benefits of owning the car.
Mar 19, 2016
Professional and easy to deal with. People make the difference. Thank you to YK!
Mar 19, 2016
Great price , easy deal
Feb 23, 2016
rjsincoff
Dealer said car already sold. Still shows on your site and should be deleted.
3 people found this review helpful.
Feb 19, 2016
micky202
Very nice and responsive staff
Feb 9, 2016
Petrescu
5
Overall good experience, pleasant reception.
Dec 8, 2015
SimiSweets
Responsive dealer, though not the right vehicle for me.
Nov 28, 2015
My experience with Lexus of Rockvill was amazing. As soon as I made initial contact via e-mail, they're internet sales team immediately responded. Upon arriving at the dealership for a scheduled test drive I was greeted by sales consultant Demetrius Britt. Demetrius was AMAZING!!!! He really went above and beyond to make my Lexus car buying experience a smooth, seamless process. The entire team really value their customers. When you visit, ask for Demetrius Britt. He'll take great care of you.
1 people found this review helpful.
Oct 31, 2015
Customer service was great... Did not buy a car...
Oct 24, 2015
Quick response to my inquiry.
Oct 22, 2015
Continued to email to see if I still had interest in a particular kind of car. Kind and courteous.
Oct 4, 2015
My salesman was extremely helpful. I missed out on the car that was available but my salesman keeps in contact when similar models arrive. I honestly do not like the "no haggle" price at dealerships unless I'm dealing with Carmax. In retrospect, this dealer has great prices on their vehicles compared to other lexus dealers in MD, DE.
1 people found this review helpful.
Sep 22, 2015
I didn't buy this car but Doug was MOST helpful. Kept his card for future reference.
Sep 4, 2015
GoodColors
Lexus of Rockville staff were helpful and very customer oriented. Our sales rep, Albert, was personable and honest with a good attention to detail. He made sure the few dings in the body were fixed to our satisfaction and offered us a loaner until the job was finished. Prices are very competitive too. I would highly recommend Lexus of Rockville!
Sep 1, 2015
Went to the dealership to look at the car no one came out very hot day we had to actually hunt someone down just to look at the car. They did respond to my Internet request quickly but I didn't care for the customer service.
2 people found this review helpful.
Aug 30, 2015
Moe always gives his customers the five star treatment - from buying a top of the line Lexus to a used Camry - which we've done both with him. He's the best.
Aug 28, 2015
The service was great and speedy. The sales woman was knowledgeable and polite. And I got a great deal
Aug 18, 2015
Friendly and good deal
Aug 16, 2015
Returned phone calls promptly. Worked on price with me, however I was not willing to drive 4 hours to get "serious" about my car, etc.
Aug 11, 2015
Unwilling to discuss price unless in person.
2 people found this review helpful.
Jul 29, 2015
They offer cars and when you get to the Dealer the cars suddenly disappear!
1 people found this review helpful.
Jul 14, 2015
Great service.
May 26, 2015
Would not entertain negotiation. Especially for previous year model. It's a shame.
2 people found this review helpful.
May 23, 2015
The staff at Lexus Rockville is superb and they provide outstanding customer service! If you're buying a car ask for Melissa! She's a fantastic salesperson!
May 1, 2015
Excellent!!
Mar 10, 2015
good
Mar 1, 2015
They were responsive to my questions and provided many great pics, thorough written info, as well as the most comprehensive CARFAX I've ever seen. I drove from VA to MD and bought a BEAUTIFUL one-owner certified Lexus. The salesman, Reggie, was GREAT, not pushy. Helpful and knowledgeable. He even bought me a pink thermal Lexus coffee mug! Highly recommend!
1 people found this review helpful.
Jan 28, 2015
Dealer experience was good. Purchase 2009 Avalanche LTZ 4WD and please with the performance.
Jan 17, 2015
Good response
Jan 14, 2015
Craig Culp
Seemed much less interested in me after I bought a car! Shocking, I know. But what bugs me most is they didn't tell me the car I was interested in only came with one key and remote fob until after the deal was consummated--making it impossible for me to use it as a negotiating point. That was worth $300 to me. Now they're unresppnsive on my request to get me another set. Also, reneged on promise to wash my car any time I wanted, telling me they "don't wash customer's cars" when I took it in for a wash. A claim I know to be untrue. Maybe I just didn't spend enough to warrant good service and honesty.
1 people found this review helpful.
Jan 4, 2015
Ashley was very helpful by calling me back at night and personally getting the details for me that I needed before driving over an hour to see the car. Everything was as expected and the paperwork was very quick.
1 people found this review helpful.
Dec 26, 2014
Responded immediately and gave all the details and more. Very courteous and prompt with accurate information.
1 people found this review helpful.
Nov 12, 2014
Good
0 people found this review helpful.
Nov 1, 2014
Very fair and better prices than other pre-owned dealers in the region. Warm and professional greeting.
0 people found this review helpful.
Oct 14, 2014
Best car buying experience ever
0 people found this review helpful.
Sep 24, 2014
They had sold the car
1 people found this review helpful.
Aug 19, 2014
Excellent response and updates, just went a different direction
Aug 9, 2014
Salesman wouldn't listen. Only interested in his pitch.
1 people found this review helpful.
Jun 25, 2014
Very good, great response time to my inquiry.
Jun 8, 2014
Good
May 21, 2014
EXCEPTIONAL service start to finish. SUPERB!!!. Will definitely purchase from them again
May 3, 2014
They were strictly business. I was very pleased on how I was treated and there was not a haggling situation I had to deal with. When I look for another vehicle in the future, I will check with them first
Apr 2, 2014
great phone conversation
Feb 26, 2014
I was very happy with the prompt and straightforward response given by Christine Kim.
Feb 11, 2014
Great
Feb 7, 2014
Outstanding service.
Jan 27, 2014
Great service
Mar 12, 2013
Quick response. Found Ashley to be very accomodating, proffessional.
Feb 16, 2013
very fast response.
Jan 7, 2013
They continue to advertise cars on there site they no longer have
1 people found this review helpful.
Nov 2, 2012
Quick and honest communication.
Sep 16, 2012
Didn't get a fair offer for my trade-in.
2 people found this review helpful.
Aug 22, 2012
Great experience. While the car I went to drive was sold, they showed me several other cars in the same price range which we immediately looked up on cargurus.com. All were either Great or Good deals. Financing was fast and easy and they kept the car for 3 days to detail it and repaint a rear bumper and fix a few small dents. Car is 3 years old but looks brand new. Will buy more cars there.
Aug 18, 2012
Detail oriented. Excellence services.
Jul 2, 2012
I attempted to get pre-approved for credit; however, no response was rendered to me regarding my application
2 people found this review helpful.

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