Mercedes-Benz of Bedford

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18122 Rockside Rd, Bedford, OH 44146 - Map & Directions

Sales: (440) 439-0100

Service: (800) 928-7175

Sep 8, 2016
This car was sold to a local customer while I was undergoing negotiations with their Internet Sales Representative. I was very disappointed. It appears that local clients have the advantage over Internet Buyers.
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Apr 27, 2015
Excellent experience in leasing my Mercedes
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Old Dealer Reviews

Nov 12, 2014
the sales staff and fiance mgr was the best
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Oct 21, 2014
Slow response after initial comtact
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Oct 8, 2014
AGMacdonald1
First time the contacted me they told me the Jag was gone. Now, two weeks later they are claaing and the car is all of a sudden available and the price is lowerd? They blew it as far as I'm concerned.
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Sep 21, 2014
Responded well to my enquiries
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Sep 12, 2014
Great Dealership!!!
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Sep 8, 2014
Nice people. still considering their car
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Response from Mercedes-Benz of Bedford:

Thanks Charles! Let us know if there is anything further we can do to help :)
Aug 10, 2014
This dealer did call me back and was very honest about the vehicle as well as other options
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Aug 5, 2014
I didn't purchase the vehicle but very helpful.
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Aug 1, 2014
Product was there as expected. Sales staff member was present and ready to take my wife and I for a test drive. They held to the Internet price. Interestingly the dealership failed to pitch the previous owner's maintenance records. That enabled us to call her, inquire more fully about the vehicle and determine that the selling price was fair. On the down side we believe the finance manager came on a little too strong regarding the various extended repair programs but he did locate a very nice used car loan rate.
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Jul 1, 2014
Great customer service!
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Apr 29, 2014
Uniqueoneone
Very Good
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Mar 18, 2014
Salesman unwilling to come to a final price so dealt with Manager to finalize price. Picked car up from out of state. Was not detailed; interior dirty. They redetailed car while we waited for business person to do paperwork with us. Paperwork was supposed to ready and waiting for us; it was not, additionally we had to wait until he finished with another client before he even started it. Went outside to get car and discovered side mirror broken, multiple scrapes and side damage to car. They agreed to pay for repairs at my local dealership so I drove car home. Over a thousand dollars worth of body damage that no one had apparently noticed. Buyer beware, especially from out of state. Two weeks into owning car the back hatch wont open with key fob and there is a thunking sound going over bumps... back to the dealership.
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Feb 17, 2014
I bought the car. They did a very efficient job, very fair with pricing and with satisfying my concerns.
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Oct 5, 2013
Salesman and Sales Manager were both very helpful. I would buy from them again.
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Sep 7, 2013
My contact went fine, They had already sold this car ,so I was too late.
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Jul 14, 2013
The best dealers ever
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Jun 5, 2013
Didnt buy but folks were very nice!
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Apr 9, 2013
bille315
The overall experience was great, they even brought the car to me..from Ohio to Michigan..Excellent... Car!
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Mar 7, 2013
Dealer was very gracious. We purchased a Honda Pilot without seeing or driving it. Dealer was honest and very helpful. Car was transported by truck to our house with dealerships help. Very pleased!
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Mar 5, 2013
Awesome! People here. I ended up buying from them.
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Jan 24, 2013
I'm actually getting their 2008 ML550. The salesman told me about the one I was intially looking at, and then he told me about the 550. I'm picking up the 550 next week.
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Dec 26, 2012
Everyone was very professional and polite throughout the whole deal. I will come back to buy another car again and thanks again to Brenton and Scott for helping me get my next "Must Have" car !!! :)
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Oct 23, 2012
Good ecperience
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Jul 27, 2012
I purchased my benz from ohio, and Aug. 10 is not here yet. My tag expire then, so I hope to have all the paper work. So right now I will give them a 4. Also the people who clean the car up is not on there game, Need more training on how to clean a car.
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May 2, 2012
My first contact with the business was great! However. when i appeared to view and drive the car I was passed along to another sales person who had no knowledge of what my transacion would be. I was told I was a good candidate to purchase the car by web and phone. But the situation changed when i got there. The original sales person passed me on to somebody else.. That is bad business for me. I dont he even submitted my offer to the manager for approval for he was negative speaking all during the conversation..MARY
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