Mercedes-Benz of Augusta

The dealer promptly responded to my query and was eager to help

Great salesman

Worked with Napoleon Clayburn. He was fantastic and the whole process was so easy. Highly recommend Mercedes-Benz of Augusta and love my new Ford Explorer.

This was my first time buying a vehicle via online and when I saw the one I liked I called to inquire about the car. I spoke with Sonny and he was very nice but gave me wrong information about how to move forward on purchasing the vehicle since I was purchasing out of state. Sonny was going to get more information and call me back. However, he called back over a week later because the car was not selling. I advised him that I was ready to make a deal and move forward with the purchase. We started the process and I sent him all the requested documentation to close the deal. He advised me that he was going to be out the following day but Chris would assist me to finalize the purchase. I contacted Chris first thing in the morning and he was to send me the PO so I could send to my bank for them to wire the money. Chris was looking into transportation fees and advised that he would get right back to me. After a few hours later I called but he didn't answer. Then I followed up with a text. He finally responded saying he was sorry but they had sold the car to someone else. It was such a waste of time and so unethical the way they handled the situation. I followed up the following day to talk to the manager and left a message but he never called me back. By far this has been the worst experience ever. I do not recommend doing business with them especially if you are buying from out of state.

Dissapointed. Out of an advertised price of 12,777 they added 1,000 to the price, plus dealership 899, plus reconditioning fees .... the total they wanted me to pay was 17,000

Excellent service. Used car sales at this MB dealer was very easy and no pressure. Russ was exceptionally responsive and friendly. Highly recommended.

Responded quickly I am still searching for a vehicle No fault of theirs

Dealership was helpful by phone. The vehicle was sold before I was able to go look at it in person.

The vehicle I'm interested in -- which is supposed to be at MB of Augusta -- is not shown as physically being located at their dealership when you search their Website for new vehicles. I have repeatedly asked whether the car is there but have never gotten a straight answer. I'm merely sent information about the car, such as the stock number.

Excellent

The service was great!!! I got my answers right then and there. I would recommend them to everyone

Did not purchase a vehicle because we were unable to agree on price. However, they were very professional and courteous. Above all, they were not pushy. I will certainly attempt to give them my business in the future.

Excellent!

Great dealership, friendly staff, will certainly do business with them!

Great

People were nice and respectful. Work hard with you to try and get you in the vehicle you desire. Friendly atmosphere.

I was contacted by the internet sales person and was told that the car was still available. I told him I would go that evening after work to test drive and he gave me the name of the sales person to ask for since he would not be there. I was on my way from Aiken, SC to the dealership in Augusta, GA and as I was almost there I received a call from the sales manager telling me that he wholesaled that car out two days ago. Was very disappointed.

This dealership gave GREAT customer service!!! Several people contacted me immediately after I sent for information on-line. Unfortunately, the vehicle sold before I could stop by to take a test drive. I was even given a courtesy call after the vehicle sold.

Great to deal with

Car was posted for sale but already sold

VERY helpful

Great response, didn't get the deal I wanted

Excellent!! 5 Stars

This Dealer has way too many ridiculous hidden costs to deal with to make a purchase. $599 - Documents Fee, $99 - Nitrogen Fee (whatever that is for?). I moved on after talking to them about the 1994 Corvette C4 they offered.

Very prompt and engaging internet and sales associates.

Wanted a certain car but wouldn't back off a little on price. I just hope the salesman didn't lie and did all he could

Barley responded to my online request for info.."will get back to you" Only the next day when I called them myself was I provided with any of the info I wanted. Didn't seem interested in my business so I purchased a car elsewhere!

The dealer contacted me several times trying to help me find a truck. I wasn't able to visit them in person due to personal reason.

good follow with good answers

I did receive a call on all three cars. Thank you

Called me and tried to jack up price of the CLS $5,000.00. I told the goofball salesman he was lying about the price of the car and even texted him back with a comparable deal on Cargurus that proved that. Once these car dealers get to hemming and having, lying, someone else is looking at the car, my sister test drove it or what the he'll ever, stay away. This is a dealership you should stay away from

good follow-up

Very helpful

Excellent

My experience with Mercedes Benz of Augusta was horrible. I found a vehicle I liiked and called to inquire about it and dealt with two diffrent salesman, of whom both gave diffrent information about the vehicle. The lsting stated the vehicle was certified but when I called the dealership one salesman told me it was and one said it wasnt, but then they both came back and said it wasnt certified and that the listing was a mistake. I then advised them I would be traveling from the state of Maryland to Georgia and that I needed them to be straighte with me and tell me if the vehicle had any issues becuase if I made the trip and they didnt diclose something that was wrong I would not be very happy. They then proceeded to tell me that the driver side seat had an issue. I said ok and then proceeded to tell them I was a cop in the nations capitol and that I was bringing my brother with me who is a ASE certified mechanic and that he would go over the vehicle with a fine toothed comb at which time the salesman begin to act a little hestant . I then asked if they would be willing to fix the seat and was told by the salesman that he would have to check woth the higher ups and would get back to me, but never did. so I called the next day and was told that a gentleman had came in and did a full cash deal and that the vehicle was sold. After a couple of days I called again and inquired about the vehicle with a diffrent salesperson and was told the vehicle was still available, but when I explained that I was told the vehicle had been sold the salesman changed hos tune and said that it had been sold but someone had forgotten to take it out of the system. In my opinon Mecedes Benz of Augusta are both unprofessional and liars and are the reason consumer's dread dealing with car salesman and the car buying process.

The dealer called and was very agreeable to work with me.

Very friendly. Great doing business with them.