Mercedes-Benz of Augusta

This dealership gave GREAT customer service!!! Several people contacted me immediately after I sent for information on-line. Unfortunately, the vehicle sold before I could stop by to take a test drive. I was even given a courtesy call after the vehicle sold.

Great to deal with

Car was posted for sale but already sold

VERY helpful

Great response, didn't get the deal I wanted

Excellent!! 5 Stars

This Dealer has way too many ridiculous hidden costs to deal with to make a purchase. $599 - Documents Fee, $99 - Nitrogen Fee (whatever that is for?). I moved on after talking to them about the 1994 Corvette C4 they offered.

Very prompt and engaging internet and sales associates.

Wanted a certain car but wouldn't back off a little on price. I just hope the salesman didn't lie and did all he could

Barley responded to my online request for info.."will get back to you" Only the next day when I called them myself was I provided with any of the info I wanted. Didn't seem interested in my business so I purchased a car elsewhere!

The dealer contacted me several times trying to help me find a truck. I wasn't able to visit them in person due to personal reason.

good follow with good answers

I did receive a call on all three cars. Thank you

Called me and tried to jack up price of the CLS $5,000.00. I told the goofball salesman he was lying about the price of the car and even texted him back with a comparable deal on Cargurus that proved that. Once these car dealers get to hemming and having, lying, someone else is looking at the car, my sister test drove it or what the he'll ever, stay away. This is a dealership you should stay away from

good follow-up

Very helpful

Excellent

My experience with Mercedes Benz of Augusta was horrible. I found a vehicle I liiked and called to inquire about it and dealt with two diffrent salesman, of whom both gave diffrent information about the vehicle. The lsting stated the vehicle was certified but when I called the dealership one salesman told me it was and one said it wasnt, but then they both came back and said it wasnt certified and that the listing was a mistake. I then advised them I would be traveling from the state of Maryland to Georgia and that I needed them to be straighte with me and tell me if the vehicle had any issues becuase if I made the trip and they didnt diclose something that was wrong I would not be very happy. They then proceeded to tell me that the driver side seat had an issue. I said ok and then proceeded to tell them I was a cop in the nations capitol and that I was bringing my brother with me who is a ASE certified mechanic and that he would go over the vehicle with a fine toothed comb at which time the salesman begin to act a little hestant . I then asked if they would be willing to fix the seat and was told by the salesman that he would have to check woth the higher ups and would get back to me, but never did. so I called the next day and was told that a gentleman had came in and did a full cash deal and that the vehicle was sold. After a couple of days I called again and inquired about the vehicle with a diffrent salesperson and was told the vehicle was still available, but when I explained that I was told the vehicle had been sold the salesman changed hos tune and said that it had been sold but someone had forgotten to take it out of the system. In my opinon Mecedes Benz of Augusta are both unprofessional and liars and are the reason consumer's dread dealing with car salesman and the car buying process.

The dealer called and was very agreeable to work with me.

Very friendly. Great doing business with them.

Excellent experience. I worked with Sue and she is awesome.

Just got information...They were timely and got back to me quickly.

Very responsive and followed up to make sure I had all of the vehicle information.

Professional, helpful, never pushy. Focused on what my needs were. Purchased the Honda and felt good about it.