Magic City Ford Lincoln

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Internet Approved, Blue Oval Certified

809 Williamson Rd, Roanoke, VA 24016
Map & Directions

Sales: (540) 345-0911

Service: (866) 308-3635

Closed Today (Sun)
show business hours
Oct 21, 2016
The dealer contacted me. I did not buy this car, but I did purchase a 2016 Mustang from the dealer.
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Oct 16, 2016
Very quick response time in the vehicle.
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Sep 27, 2016
Excellent, I will be a customer for life
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Sep 19, 2016
Tammy contacted me the same day I sent in my email request. We set up a time the next day to drive the vehicle. She arranged for me to keep it overnight and I decided to purchase it the next day. I feel that I received excellent customer service, got a great vehicle at a great price and would go back to Magic City for future purchases.
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Response from Magic City Ford Lincoln:

Thank you Cindy for your kind words and your business!
Aug 27, 2016
very well pleased
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Aug 24, 2016
Dealer has been nice, still discussing potential deal; communication has been good.
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Aug 15, 2016
Called promptly and was professional.
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Aug 8, 2016
This dealership was approximately 900 miles from where I live. I was very interested and was serious about buying this vehicle but when they sent me the invoice there were two fees tacked on that added up to approximately $1000. There was no explanation for what these fees were. That in combination with multi hundred dollar flight out And the cost of driving back is the difference maker. The dealership was easy to deal with. They were friendly and warm and mannerly. It was just the addition of these two fees with no explanation that turned me off.
1 of 1 people found this review helpful.
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Jul 24, 2016
hhhjr
Quick contact, very helpful
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Jul 21, 2016
Vehicle was sold the day I inquired yet was on GURU for 72 days? I was 50 miles into a trip before they told me it was sold. They claimed to have tried to reach me but had incorrect info. Funny we responded to several emails stating how someone would be getting right back to me? Sad, we really wanted the car.
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Response from Magic City Ford Lincoln:

Hi Chris - we're sorry to see your review but unfortunately the vehicle was sold that same day. Sadly, this happens more frequently than you'd imagine. Please feel free to check our website as we have several hundred vehicles come through/go out per month and may trade/acquire a similar vehicle in the future. We'd certainly love to earn your business and appreciate the opportunity.
Jul 17, 2016
Got an auto generated response wanting to tell me about all the 77 Broncos they had and the many options available. No other contact was made, and they definitely did not answer the questions I asked about this vehicle....even the basic stuff like price.
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Response from Magic City Ford Lincoln:

Hi Jaron, we have spoken since this review however you were correct that you received an automated reply and our apologies for that. We have worked to adjust this in our system so that this doesn't happen in the future. Good luck with your search for a 1970's Bronco.
Jul 8, 2016
They were great to work with. Although I was ready to buy the 2002 Tbird before they opened they didn't take advantage of my eagerness. I got a great low mileage Bird at a very good price.
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Response from Magic City Ford Lincoln:

Thanks Dean so much for your business! Hope you're enjoying your Thunderbird!
Jun 4, 2016
Responded right away
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May 31, 2016
Ben_Hampton_86
Ok, it took a long time for them to respond. Didn't really answer me questions I asked and didn't send more photos!
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May 12, 2016
Very helpful, understood what I was looking for.
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Apr 10, 2016
Got back with information quickly very informative.
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Apr 2, 2016
Haven't bought yet, but dealer has been great at follow up and additional photos to help.
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Apr 1, 2016
knowledgeable and no pressure.
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Mar 8, 2016
Excellent!
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Mar 3, 2016
Response was fast and very helpful
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Jan 23, 2016
Very easy to work with.
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Jan 17, 2016
Responsive. Emails were returned and we discussed pricing and options.
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Dec 29, 2015
Not pressuring you, helpful
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Dec 5, 2015
Pleasant buying experience. Excellent communication
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Old Dealer Reviews

Jul 26, 2014
too fare away is all
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Jun 18, 2014
Great buying experience, FANTASTIC delorship
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Oct 3, 2013
Dealer was excellent, they will take care of you very professionally, in a timely manner, and try their best to give you a deal you can be happy with.
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Aug 27, 2013
kept in communication with me
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