Mackey Automotive

Quick reply, good dealer follow up.

Very nice interaction...however I found a much lower mile vehicle at a local dealer.

I was contacted by two very helpful staff. They were not pushy just helpful and professional. They offered more vehicles to consider, nice!

Very Un impressed. Purchased the truck but not happy with the dealerahip. Since when do you go to a dealer for a test drive and vehicle is empty and gas light is on. Then when you go back the next day to pay for vehicle and pick it up you get a half a tank of fuel. And when you ask about it . You get we went above and behlyond for you on this deal. Not a good way to treat a new customee. I will never be a future customer. That is for sure.

I called ahead because of the distance I would be traveling to see if price was negotiable. On the phone it was, in person, absolutely not. That was a major turn off. If price is firm, that's fine, just tell someone that who is traveling almost two hours. It is what it is. Bald tires with no wiggle room wasn't expected.

Excellent

Overall decent experience. Bought the vehicle I wanted and the process was clean,cut,dry and simple. The one and only hiccup on there part was that the oil level on the vehicle was never properly checked but I got a quick oil change at the local Monroe and was reimbursed for it by the dealership. Mistakes happen but they happily corrected it.

The sales manager gave me called just to let me know if there anything he could help with he would. I wasn't pressured to make any decisions and felt very comfortable

The dealer never responded to my email messages nor did they return my phone calls. I see they now increased the price on the vehicle by $2000 from its original posting. Why post a car on CarGurus if you do not want to deal with an internet customer?

I was contacted very quickly, the sales staff was very honest, and pleasant to work with. I didn't end up buying the car I looked at, but I would definitely go there again if I see another car I'm interested in buying in the future

I did receive a call back, but the salesperson had very little knowledge about the vehicle. I was not able to talk when the same person called back, I returned the call, was put on hold and then was cut off or they hung up. That was several days ago and I have not heard from Mackey Automotive since. Because the salesperson was not able to answer my questions and there inability to communicate I would not purchase any vehicle from Mackey Automotive.

Very up front, polite, apologies for not having the trk I wanted because they just sold it, would highly recommend them to my friends

Very helpful, worked with us, love the SUV. Would go back to Mackey Auto. Very good dealer!!!! Responded very quickly to email inquiry and phone calls. Made purchasing very easy no high pressure sales. Thanks Mackey Auto.

Fast honest response, very friendly .

Great communication and reading was to work with customers!

Quickly responded! Very knowledgeable!

No hassle. Very nice. Willing to make a deal. Would definitely buy from again!!

Do yourself a favor and don't waste your time with this "dealership". Due to an unfortunate work injury I was forced to sell a vehicle that I could no longer make payments on. This dealership had a used car that fit my budget with the equity I had. Upon arriving there it was immediately clear that they were not very friendly and outgoing. I test drove the vehicle and made mention of a few issues. When they agreed to fix the problems I went ahead with the deal and came back for the delivery the following evening. Not even 24hrs after delivery the check engine light came on, there was screeching/grinding and the main issue was the violent shaking at 55mph. Since I live far from the dealership I tried contacting them numerous times via phone and email with absolutely NO response. As a former car salesman myself, I can tell you that the main focus on your job is to keep your customer happy so they'll come back and or refer people to you. I can honesty say that these are sleazy unprofessional people. They'll absolutely never get another penny from me or anyone that I know. Again, don't waste your time.

Mackey automotive: very helpful people they are not pushy on a sale they make sure everything is taken care of to the customers liking