DePaula Chevrolet

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GM Certified Internet Dealer, GM Certified Used Vehicles

785 Central Ave
Albany, NY 12206

Sales: (518) 313-0186

Service: (518) 396-5294

Today 8:30am - 6:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 9, 2017
Fordguru14
5
After seeing this car was a former fleet /rental I changed my mind , but the staff still remains in contact . I'll consider them for my next ford purchase
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Response from DePaula Chevrolet:

Thanks for your great feedback! We appreciate you considering us as your go-to dealership in the future! Thanks for choosing DePaula Chevrolet.
Sep 7, 2017
Would never buy from this place!! Asked about a car they had, didn't know anything about it, then days later said it was sold!!
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Response from DePaula Chevrolet:

We'd like to learn more about your experience, Jim. We recommend you contact Jon DePaula at drivenbyyou@DePaula.com to voice your concerns and find a solution. Thank you for reaching out to us, we appreciate your feedback and review.
Sep 7, 2017
The experience at DePaula was horrible! Last place i would suggest anyone to purchase a car. I found a jeep that i was interested in drove to the dealership to take a look at it. A salesman approached me on the lot and i asked if the price could be worked on. He said no so i walked away from the car. with in minutes i received a call and they lowered the price. I decided to set up a appointment to test drive it. Day of the test drive they called me and emailed me to make sure i was still coming in for the appointment. I responded yes and was there on time and even took the afternoon off of work to make it there. when i arrived they did not know why i was there, even though my name was scrolling on a computer screen behind the desk for test drives. then the lady at the front desk asked what car i was interested in and told me that one is one another lot. i said they contacted me this afternoon and told me to come here. she said that's a "auto response" the computer does and not a person!!! Then i said i would drive to the other lot to see the car. as i was leaving a salesman followed me out and said i think the jeep is sold! i said they just emailed me two hours ago. he went inside to check and it was sold! Then asked if i wanted to look at another car. This is the worst way to do business. So very unprofessional and very very deceiving! As a business women, this would be the last way you would ever treat a customer! They lost my business and everyone in my family. I hope this review helps someone second guess the integrity i this dealer. ada
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

We're truly sorry to hear about your negative experience with the dealership, Ada. Your feedback is very important to us and we take it seriously. We're always trying to improve our customer service and the quality we provide here at DePaula Chevrolet. We would like to learn more about your experience. Please contact Jon DePaula directly at drivenbyyou@DePaula.com. Thank you for reaching out.
Aug 24, 2017
i like the car. but the miles on car is too much. dealer was very helpful. we have been in contact by phone and email.
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Response from DePaula Chevrolet:

We're glad you reached out to us Belinda. We appreciate your review and hope you'll continue to remain in contact, we are constantly hoping to improve your experience!
Jul 25, 2017
GuruVZ25
Truck sold before I could take any action, however very prompt and courteous.
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Response from DePaula Chevrolet:

Thank you for choosing DePaula Chevrolet and we hope to get you into another truck. Please let us know if we can be of any further service!
Jun 16, 2017
GuruXR7T
Very disappointing experience. Test drove a CTSV on May 31st and obtained service records. Called back Friday June 2nd to make offer. (Salesman and manager I was dealing with had the day off but secretary assured me they would call back the same day.) Called back Saturday morning when they opened, management staff was in morning meeting but someone would call me back asap. I called back again around noon, left another message. Then I received an email saying the car was already sold. Got a phone call and email Wednesday, June 7th saying the car was available again. Made an appointment for Thursday morning to do paperwork. Spent about an hour there only for the manager to come back to tell me he was trying to finalize the paperwork but the car was actually sold, again. Both manager and salesman offered their best apologies but that is no way to do business. I would be very hesitant to consider doing business there again.
5 of 5 people found this review helpful.
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Response from DePaula Chevrolet:

We're sorry to hear you feel this way and would like to connect with you further. Please contact Jon DePaula directly at drivenbyyou@DePaula.com. Thank you for reaching out to us.
Jun 5, 2017
Buying a car from DePaula was a nice experience from beginning to end. I got a great deal on a great BMW X3. Highly recommend Mike Cecchini.
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Response from DePaula Chevrolet:

Thank you so much for taking the time to leave us a review and to provide us as a recommendation. We appreciate you and your business!
May 31, 2017
Great Service
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Response from DePaula Chevrolet:

Thank you for giving us a 5 star rating! We appreciate you and your business, Janine!
May 29, 2017
Timely and friendly service.
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Response from DePaula Chevrolet:

Your experience matters to us! Thank you for choosing DePaula Chevrolet!
Mar 29, 2017
Waited for 15 minutes past my appointment, was supposed to see the manager for my appointment and never spoke to him. Prices are set no wiggle room at all.
5 of 6 people found this review helpful.
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Response from DePaula Chevrolet:

Matt, we would like to learn more about your experience. Please contact Jon DePaula directly at drivenbyyou@DePaula.com. Thank you for reaching out to us.
Mar 10, 2017
Great place, excellent services, awesome truck reasonable price bought the truck right on the spot. I would definitely buy there again
3 of 3 people found this review helpful.
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Response from DePaula Chevrolet:

Thank you so very much for choosing us, Jack! We look forward to working with you again in the future!
Mar 8, 2017
Missmollymay
They were wonderful to work with.. will be doing business again in the future
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

Glad to hear it! Thank you for choosing DePaula Chevrolet and we look forward to working with you again in the future!
Feb 18, 2017
very good to deal with
0 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

Thank you for your review and for choosing us, Scott!
Feb 7, 2017
Dennis Miller who sold me my car was as happy as I was. Very good sales person. I feel like I have met a new friend
1 of 2 people found this review helpful.
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Response from DePaula Chevrolet:

We are always here to assist you in finding the perfect vehicle for you! Thank you for choosing to be a part of the DePaula Chevrolet family, Orrin!
Dec 7, 2016
I spoke with Anthony..I had problems with financing because of my credit and I changed my decision on car once..He was with me patiently during all this..I got my deposit back without an issue after I decided pull out of it as finance rates didn't workout for me.
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

We appreciate your feedback and hope to work with you in the future. Thank you.
Nov 26, 2016
The dealership was very good to work with. No games and responsive to my questions. The truck is older, but has low miles and a cardiac report was offered right at the beginning. A long test drive and no issues with the truck. I would recommend Depalua for sure.
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

Thank you so very much for choosing to do business with us, Mark! We truly appreciate your review and your recommendation. Enjoy your truck!
Nov 21, 2016
GREAT no complaints. Marcus did a great job and I would recommend Marcus to all my friends!
2 of 2 people found this review helpful.
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Response from DePaula Chevrolet:

Thank you so much for your review, recommendation, and for your business, Ralph.
Nov 16, 2016
Scheduled a test drive and cancelled it because I decided to purchase another vehicle. Phone and internet customer service was good
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

Thank you for posting a review. We hope to work with you in the future!
Nov 10, 2016
Great experience. Worked with us and found great interest rates. Highly recommend
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

Thank you for taking the time to leave us a review. We appreciate you, your recommendation, and your business!
Nov 3, 2016
Roadstar373
Quick Response
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

Your experience matters to us! Thank you for choosing us!
Oct 17, 2016
The car was there in the DePaula Chevrolet parking lot with a "already sold" sign and with 23,000USD price tag, which is 3,000USD more then Cargurus advertized 20,000USD. Although the car is already sold, it's still not removed from the Cargurus website.
3 of 3 people found this review helpful.
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Response from DePaula Chevrolet:

We are sorry to hear you feel this way and would like to speak with you further. Please contact Jon DePaula directly at drivenbyyou@DePaula.com. Thank you for reaching out to us.
Sep 5, 2016
Depaula was so easy to work with! We will for sure buy from them again!
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Response from DePaula Chevrolet:

We truly appreciate you and your business, Haley! Thank you!
Aug 26, 2016
great
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Response from DePaula Chevrolet:

Thank you for choosing us, Christopher!
Aug 16, 2016
Much better! Good sales people and willing to dicker. Very happy!
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Response from DePaula Chevrolet:

Glad to hear it! Thank you for choosing us, Dave!
Aug 5, 2016
Best place in Albany NY to buy a car!! Great experience, great selection, and above all..... Fabulous people to do business with. I love my new ride!! These people are very professional and friendly. I am very pleased.
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Response from DePaula Chevrolet:

We are so happy you chose our dealership, Marsha! Thank you for your review and for your business!
Aug 5, 2016
Ds2015
Helpful, very clean car.
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Response from DePaula Chevrolet:

Thank you for your review and for your business!
Jun 23, 2016
They entertained no wiggle room in the price, provided only one key for vehicle and never called back after leaving messages.
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

We're very sorry to hear this, Mark and would like to speak with you further. Please contact Jon directly at drivenbyyou@DePaula.com. Thank you for reaching out to us.
Jun 5, 2016
salesman never showed me the vehicle that I inquired about. Lowball offer on my trade in. In the dealership for over 2 hours and twenty minutes.Not pleased with the experience. Likely would not return nor recommend.
1 of 1 people found this review helpful.
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Response from DePaula Chevrolet:

We are sorry to hear this, Tony and would like to speak with you further about these matters. Please contact Jon DePaula direct at drivenbyyou@DePaula.com. Thank you for your time.
Nov 9, 2015
Responded promptly
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Oct 28, 2015
The dealer contacted me and they were very helpful, however I had already purchased elsewhere. I must say this dealer does care if you have found the vehicle you desire.
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Oct 24, 2015
I had an appointment to see a car I was interested in. I drive 3 hours only to get there only to be told it was sold!
5 of 5 people found this review helpful.
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Read 7 old reviews
Sep 24, 2015
It was simple dropped off at dapula and drove away in a bran new truck giv them a call
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Sep 17, 2015
Nice folks, gave me good info which I was able to use with another dealership to get a fair deal
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Aug 11, 2015
Never got to the negotiating phase but they were responsive via email, and continued to follow up with me.
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Aug 2, 2015
I was in and out the dealer in 2 hours, Joe and the financial manager are excellent professionals.
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Jul 16, 2013
Excellent experience. They went above and beyond to work the deal. Mike F., Rich and Dan P. were exceptional to work with.
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Feb 14, 2013
did not answer my questions. basic information, type of transmission etc.
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Nov 30, 2012
offered only very over priced deal , would not bargain at all on a used vehicle. Tried to setup my in-laws on a overpriced lease deal
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