Liberty Hyundai

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305 Route 17 North
Mahwah, NJ 07430

Sales: (877) 438-8067

Service: (877) 449-7781

Today 9:00am - 8:00pm
(Open Now)
Show business hours
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May 8, 2016
The salesperson, Chris, was very nice and was a pleasure to work with; he is the only reason why this dealership received a star. I eventually purchased the car. On the evening, I took possession of the car, it was raining. The left windshield wiper was damaged, the button to answer the phone wasn't working, and there was a small crack in the windshield. I called the next morning to make an appointment to bring the car back to have those issues fixed. What ensued was a disaster! I will not even go into the mix up with the wipers. When I got the car back, I noticed that the crack was still present. After informing the service manager, Wayne , I was told the crack had been "repaired" and that it would pass inspection. I then went to the dealership to air my grievance, I was again told by the sales manager, Kris, that the car would pass inspection. He was snide and condescending; he did not care that a customer who had been in possession of a car for less than 48 hours, purchased at the dealership in which he is responsible, had left very disappointed for wanting a crack in the windshield FIXED both visually and for safety, not REPLACED! I wasn't asking for anything unreasonable. If one should check the Liberty Hyundai website for why one should purchase from their dealership, it states, "Commitment to our customers...commitment to your satisfaction...;” it was apparent that Liberty Hyundai, in particular, Kris was not committed to me, the customer, or my satisfaction. It is unfortunate that their motto is not common practice, especially when considered this is a family owned and operated business. I'm regret giving Liberty Hyundai my business.
1 of 1 people found this review helpful.
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Sep 14, 2015
i asked for the car fax which they provided and I asked some additional questions and they only responded by sending me the car fax no other e-mail from a sales man or anyone from liberty Hundai , very disappointed , they did not seem to eager to do business , no other contact at all
2 of 2 people found this review helpful.
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Read 7 old reviews
Apr 16, 2015
The sales rep was excellent.
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Mar 9, 2015
Good
0 of 1 people found this review helpful.
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Sep 11, 2014
Awesome experience with this Dealer...surely will recommend to others
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Jun 20, 2014
They stay true to the price quoted online. There were no serious add on costs. Excellent service
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May 31, 2014
rainman63
This dealership acts with integrity and honesty.
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Sep 16, 2013
Asked for no phone calls and for specific questions to be answered via email. First thing I got was a phone call and after many requests never received answers to my questions.
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Jan 13, 2012
Very professional.
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