LW Automotive, LLC

10330 Perry Hwy
Wexford, PA 15090

http://www.lwautomotive.com

Sales: (724) 340-4028

Today 10:00am - 7:00pm

(Closed Now)

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Sales Reviews (62)

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John

Jun 13, 2017

Quick reply. Detailed information provided. Exceptionally helpful and extremely cordial.

Is this review helpful? Yes | No

clark

Jun 11, 2017

The dealer responded quick and was helpful.

Is this review helpful? Yes | No

Jun 5, 2017

Lorne and a Jeff are solid and fair.

1 of 1 people found this review helpful.

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Guru7ZLJ

May 29, 2017

Great response. Very helpful

0 of 1 people found this review helpful.

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Nick

May 26, 2017

Went smoothly, good cars & better service.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

drewmartin1966

May 18, 2017

Only said that I would have to bring my ride in to work any trade numbers. After going back through my notes, yes we did have several conversations about this unit but bottom line was I wanted more for my trade and wasn't willing to drive up to get it.

1 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Hello Drew,
You can either bring your trade in or text or email us the information on your trade. We are not sure why we deserve a 1 star review. Feel free to call or email me with any questions or concerns. Thank you Lorne 724-799-9563 or Lwautomotive@gmail.com

GuruR97J

May 13, 2017

Horrible experience. Impolitely treated. I am handicapped. They made me pull around to some back lot. The jeep I was interested in was in the weeds. A 24k jeep, not some old heap. I couldn't walk around it, I had yo hobble around front of the dealership and was told there were jeeps in the lot to look at. Discouteous and disappointing. Enough info now?

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Hello, We apologize that you feel this way. In no way were you treated wrong. We were not aware you were handicap. If we knew you were handicap we would of had you park in handicap parking in the front. However all of our customer parking is in the back (other the. Handicap). We pulled the Jeep right next to your vehicle for you to look at. We are very polite to all of our customers and help in any way we can. I would like to speak with you regarding this review. Please give me a call directly at 724-799-9563. Thank you Lorne Farone

Mark

May 3, 2017

A representative of the dealership contacted me within 24 hours. Unfortunately I had already made a decision regarding another vehicle.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

dorite66

Apr 20, 2017

Did everything they were ask to do

1 of 1 people found this review helpful.

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Dom

Apr 14, 2017

Had a good experience dealing with the people there. Were willing to work with the price. Pleased with truck so far.

1 of 1 people found this review helpful.

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hood_11

Apr 10, 2017

very responsive

Is this review helpful? Yes | No

Thorgebhardt1972

Apr 5, 2017

Contacted me right away

1 of 3 people found this review helpful.

Is this helpful? Yes | No

Dave

Mar 27, 2017

Responded promptly, was cooperative and helpful in answering questions, providing addl. pictures etc., negotiated fairly, made sale. I will advise about honesty when car arrives. Car is as advertised and seller went the extra mile by replacing the brakes.........AFTER car was paid for. LW knows how to do business. I wish I lived closer and was younger so I could deal with them again, although the last wagon I bought only lasted 12 days before it was totaled, so who knows.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jerry

Mar 18, 2017

prompt response!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thanks for taking the time to leave us a positive review!

Jeannine

Mar 15, 2017

The dealer responded immediately. I just think the price is high for the mileage.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for taking the time to leave us a positive review. We will always work with our customers on the price.

Jill

Feb 28, 2017

The jeep is very clean. Joe the owner made the whole car buying experience a pleasure. Would buy another car there.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for taking the time to leave a positive review. Enjoy you new vehicle. If you ever need anything please contact us. Thank you lw team

Jim

Feb 25, 2017

Very efficient and large selection.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Hello Jim, we really appreciate the review. If you ever need anything please reach out to us. Thank you Lw team

michael

Feb 6, 2017

Very professional staff and willing to help me out. Car may have some underlying problems that concerned me though.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Hello Michael we appreciate the positive review. Please let us know which vehicle this is regarding and we will be happy to address any concerns. At lw Automotive we will be happy to correct and defects a customer points out as long as it's reasonable. Thank you lw team

Dale

Feb 2, 2017

Immediate response. Great guys to deal with. Although I did not purchase the vehicle. There's no doubt the deal would have gone through with confidence.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review. We hope to see you in the future. If you ever need anything let us know. Thank you lw team

Keith

Jan 30, 2017

very prompt with their reply

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review. We hope to see you in the future. If you ever need anything let us know. Thank you from the lw team

mikebeverly

Jan 10, 2017

Ralph contacted me right away was very helpful and informative. I am an out of state customer, and he was experienced and courteous.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Helllo Michael we appreciate you taking the time to leave us a positive review. If you have any further questions feel free to call or email us. Thank you from Lw Automotive

Gary

Jan 4, 2017

I was very pleased with this dealership.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Gary, we thank you for your purchase at lw automotive. We appreciate you taking the time to leave us a positive review. If you ever need anything please contact us. Thank you from the lw team

Cathy

Dec 29, 2016

Very friendly

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

We appreciate you taking the time to leave a positive review. Thank you from the lw team.

Duane

Dec 8, 2016

Good

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

We appreciate the positive review. Thank you lw team

Todd

Dec 5, 2016

I'm impressed with vehicle selection. Very clean cars. Loren stopped what he was doing and gave us his full attention. I'll go back again

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review. Team lw

Jeff

Nov 20, 2016

The truck was sale pending got back to me to let me know

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

We appreciate the review. Thank you team lw

Thomas

Nov 20, 2016

Waited two days for dealer to respond back to me! When they did,vehicle was already sold!

3 of 5 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Hello Thomas, We apologize for the delay in answering the email. We receive over 100 emails a day and this email slipped through the cracks. We answer all the emails right away along calling the customers. The corvette you inquired about is now available. We emailed you to follow up to let you know. If you have any questions about the corvette please call or email us. We will be sure to answer right away. Thank you Lorne

Ron

Nov 15, 2016

Returned my inquiry right away, pleasant to deal with!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the review. Team lw

Jamey

Oct 16, 2016

Very friendly and helpful. No pressuring of sales. Thank you.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

We appreciate the review. Thank you team lw

Kim

Sep 13, 2016

Great service

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Chris

Sep 8, 2016

Dealer responded quickly!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Barry

Aug 7, 2016

Yes, they finally contacted me and we discussed my availability to travel to PA.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Chris

Aug 6, 2016

Worked with me even though I didn't go with them

0 of 1 people found this review helpful.

Is this helpful? Yes | No

mona

Jul 29, 2016

Great people.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

hjames

Jul 25, 2016

good response unsuccessful transaction

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Polly

Jul 17, 2016

Very nice, but I didn't like the interior of the car

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Andrew

Jul 10, 2016

They said come on down and I just might.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Lori

Jun 2, 2016

Quick response

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Henry

May 15, 2016

Prompt response

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the feedback. From the Lw team!

Samantha

May 12, 2016

Very polite. He even dropped the price.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review. Please feel free to call or email us if you ever need anything. Thank you from the Lw team

Renee

May 1, 2016

Response was fast, but never made it out to see the car as we found something else before we got there. Lorne was very responsive though by email.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review

Tyler

Apr 23, 2016

Got back to me instantly

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review. Please feel free to call or email us if you ever need anything. Thank you from the Lw team

Ted

Apr 21, 2016

Very responsive. Answered all my questions.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review. Please feel free to call or email us if you ever need anything. Thank you from the Lw team

Ralph

Apr 8, 2016

Very well explained it.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

cindy

Apr 7, 2016

Dealer got right back to me about vehicle.!

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the positive review. Please feel free to call or email us if you ever need anything. Thank you from the Lw team

Elias

Mar 29, 2016

Picture and car don't match at all

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Hello Elias please contact us so we can correct the issue. All of our pictures feed from our website to these third party sites. We will contact the company that handles this to correct the issue. Sometimes these things are out of our control. To see the correct pictures go to www.lwautomotive.com. If you have any questions feel free to contact me. Thank you for your feedback. Lorne Farone 724-759-7103

John

Mar 27, 2016

Got right back to me asap

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for your feedback! Lw team

Mim

Mar 13, 2016

Bait and switch, car had been "sold" but was still being advertized

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Hello Mim, we apologize if the car was sale pending or sold. When we take a deposit on a car we will mark it as sale pending or sold so all potential buyers can see the vehicle is no longer available at the moment. We take the listing off once the customer picks up the vehicle or if it sells out of state and gets shipped to their door. We apologize for any inconvenience. Please let us know if we can still be of support to you. Thank you LW automotive team

ulrich

Feb 17, 2016

dealer was responsive, but did not feel comfortable with establishment

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from LW Automotive, LLC:

Hello Ulrich, thanks for the review. We try very hard to answer all emails and call all of our customers right away. I emailed you to find out more information about what you mean about our establishment. All of our customers seem to feel very comfortable and happy at our establishment. Please email me back with more details. Thank you Lorne Farone president of LW automotive LLC.

Steven

Feb 9, 2016

Great great

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the 5 star review! We appreciate it! Lw team

Michael

Feb 4, 2016

Fast responce

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the 5 star review! We appreciate it! Lw team

Sam

Feb 3, 2016

Dealer responded quickly to all questions. I was able to negotiate and make deal. They were prompt with all paperwork. The only thing that needs work is the shipping of the vehicle. Asked for quite 3times before shopping around the shipment myself otherwise a very pleasurable and smooth transaction. Would do business again

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the 5 star review! We appreciate it! Lw team For shipping we have been using the same broker for over 10 years. He is very trusting and responsive on all cars that need shipped. Enjoy your new car

christine

Jan 14, 2016

Called back quickly.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the 5 star review! We appreciate it! Lw team

Todd

Dec 20, 2015

Responded very quick, very helpful.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for the 5 star review! We appreciate it! Lw team

Tish

Nov 23, 2015

I contacted Jeff about an SUV. At first he was responsive. I went and test drive the vehicle as well. For some reason (even with 661, 664 and 668 credit scores and 2 jobs) I couldn't get approved for it. When he got my credit app he told me he would call me later that day and let me know what was going on. This never happened. I called and was updated that afternoon. He again told me that he would try another bank and call me back. To this day I never recieved a phone call to even say "Hey I'm sorry we couldn't get you approved but thank you for coming by." I understand that it's a busy business, but at least make an effort. That person that you crap on could have connections or other possible business that they could have sent your way. Not going to happen now... Nor would I bother to come back even when I get that credit card cleared off my credit report that was preventing me from approval...

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Hello we are sorry you feel this way. We try to go above and beyond to get all our customers approved. It is sometimes difficult to get approvals with 0 down. We sent the deal into west lake bank, we are still waiting to hear back from them. Through west lake they will require to have a down payment, extended warranty and gap. I spoke with Jeff he said he told you he would call if we could get you approved. We work very hard to get everyone approved. You are also welcome to try your local bank or credit union. The lenders are very strict these days. Please feel free to call me directly with an

More ...

Hira

Nov 12, 2015

very prompt & responsive.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you we try very hard! If you need anything in the future please feel free to call us. 724-759-7103

Kyle

Oct 23, 2015

Wanted $3000 more than Kellys Blue Book. Salesman was also rude.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Hello Kyle this Audi is priced at market value due to low mileage we had to pay a premium. We have another vehicle in stock with 115k miles for $6000 if you are interested. If you look at other Audis you will see it is priced very fair. We apologize if you feel the salesman was rude. Please contact me directly to discuss the situation and I would be happy to help. Thank you Lorne Farone

John

Oct 22, 2015

Great, very responsive.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for your feedback! Lw team

Bridgette

Oct 21, 2015

Follow-up was almost immediate & even though this car was sold,they were able to help me find another one in their stock to buy & close the deal on it.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you for your feedback. We appreciate the business. Lw team

Beanie61

Oct 21, 2015

Good service

Is this review helpful? Yes | No

Josh

Sep 15, 2015

They would not work with me when trying to get a loan.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Hello Josh we apologize we could not get you approved for a loan. We tried all of our banks however they would not approve the loan. We cannot control this if it was up to us we would approve all the loans although that is up to the banks. You are welcome to call your local bank or credit union to see if they will approve you. If they have any questions for us we would be happy to help. Please feel free to contact me with any questions or concerns. Thank you Lorne W. Farone president of LW Automotive LLC.

SANDRAM

Aug 22, 2015

Poor customer service. Just one person and it was impossible trying to talk to him, because it was busy. Cars are not in the good condition they seem to be in the pictures.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Hello my name is Lorne Farone I am the president of LW Automotive LLC. I would like to apologize if you feel there is a lack of customer service. We try very hard to provide excellent customer service. We may have been short handed that day. We have multiple sales people that can help. We sell a wide variety cars at LW Automotive. The majority of the cars we sell get a full inspection (pre purchase inspection) before any buyer takes delivery unless sold as is at a discount. Our vehicles are in very good condition and we stand behind them. If you have any questions or concerns please feel free

More ...

Read 16 old reviews

jim

Jun 14, 2015

Boight the car.Car reasonably priced. No hassle,adressed a few issues on the Car. Recommended a PPI and a local Audi dealer to do it.Delivered Car. Excellent experience and Car

Is this review helpful? Yes | No

james

Apr 17, 2015

LW AUTOMOTIVE satisfied my need for a vehicle. Thier demeanor does not follow traditional used car speak. I felt comfortable throughout the transaction and will buy from them again. Thumbs up to Mike.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Bart

Jan 24, 2015

Great folks, maybe next time..

Is this review helpful? Yes | No

Randall

Jan 7, 2015

Dealer responded quickly and gave me any information that I asked for.

Is this review helpful? Yes | No

Jack

Dec 15, 2014

Responded to email inquiry.

Is this review helpful? Yes | No

Miguel

Dec 5, 2014

Responded back in a timely fashion, very professional and courteous.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Thank you! We try to respond to all of or leads right away. If there is anything you need please feel free to contact me directly. Lorne Farone

Lee

Nov 30, 2014

Low ball offer on a trade in. Never will deal with them again.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Hello Lee my name is Lorne Farone I am the president of LW Automotive LLC. We are very fair when we offer trade in values. We go by fair kbb trade in value and auction values. Please call me directly and I would be happy to re evaluate your trade in to see if we can reach an agreement. 724-799-9563 thank you Lorne

Mary

Oct 6, 2014

dealer responded but never called back. Phone defaults to answering service, odd for a car dealership.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

We answer all the leads right away and contact all of our customers. If the phone goes to a voice mail leave a message and we will call you back. We get alot of phone calls. Thanks for your interest in one of our vehicles

kimble

Aug 10, 2014

jeep was painted underneath so you couldn't see if there was any problems, may have been ok but it left you suspicious.

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Alot of Jeeps are undercoated if there were any issues with the Jeep they would have been disclosed. Thanks for your interest in the vehicle

Netty

Jun 26, 2014

Terrible car not worth trip

Is this review helpful? Yes | No

Response from LW Automotive, LLC:

Sorry this car was not for you at LW automotive we try to have a car for every one. Thanks for coming by and viewing the vehicle

Spinelli

Jun 11, 2014

Car was already under contract. Did get back to me quickly.

Is this review helpful? Yes | No

Lisa

Feb 12, 2014

Dealer responded within 24 hours

Is this review helpful? Yes | No

John

Jan 18, 2014

Good people with quality cars.

Is this review helpful? Yes | No

Tim

Apr 24, 2013

It took them too long to respond, but they did get back to me. Unfortunately, I was on a short time frame b/c my car was totaled and the insurance co would only cover a rental for a few days. However, the cars on the lot were excellent. I looked at 3 Audi while I was there and will definitely consider them when it is time to turn in my lease.

Is this review helpful? Yes | No

Apr 12, 2013

They were very helpful and forward. I would not hesitate to buy my car from them.

Is this review helpful? Yes | No

Jim

May 26, 2012

Excellent customer service answered my e-mails and was kind and courteous to me. I reccomend them highly the Farrone family took the time to answer me about my requests.....

Is this review helpful? Yes | No

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