LW Automotive, LLC

Bought car on 5/3/18 service was good. Employees were friendly! Car was in excellent condition required few minor repairs that were dealt with within a timely manner! Much appreciated!!

Contacted me right away very professional very polite

Jeff was in contact right away. Nice group not pushy.

Bought the car. Initially had some issues, but the dealer made them right. Good experience. Only been driving the car for a week, currently happy with the experience.

Good communication, and sent all requested photos and information. Very helpful.

Excellent experience, good people good no pressure atmosphere. Communicated almost entirely via email and answered all questions emailed back and forth about 80 times. Always gave me a straight answer. I know everything about cars and can sniff out bullspit from a mile away. These guys are honest. Think ease and peace of mind coupled with even better prices and the ability to negotiate a little on the price. I ended up driving 4 hours vs shipping the vehicle to purchase the car, turns out i very well will trust them on the stated condition and mechanical condition. Next car I buy from them I’ll have it shipped and buy it without even seeing it in person. The price you see is the price you pay. A++

Great

They were the best

great no issues!

Great feedback

Great

Very helpful and accurate on the description of the vehicle. An honest dealer

Very nice folks

I emailed the dealership about this car. I am really interested in it. They responded to my email within 24 hours and they were very kind and answered my question.

Quick response

Very disappointed with the description of the vehicle. Looked great in the pics supplied but had an inspection done and the report and associated pics told a different story. There were large holes in the floor which had been patched with metal and screws, panels were dented and misaligned and the motor kept stalling. There was rust in the boot lid and clear evidence of bog. After deciding not to purchase the vehicle, the dealer then refused to return the deposit. Not impressed at all.

Great contact Honest about vehicles

The sales person followed up and was helpful.

Rob Farone responded to my e-mail in a timely manner. I asked if he could put the car on a lift for me so I could insect the underside. He stated he may not be able to do that as the Vette is a low profile car then ask when I wanted to schedule a test drive. I previously owned a Z06 Vette and had it on lifts before. With that I didn't respond and bought another Vette. Beautiful car though. No hard feelings here. Just needed to see the underside, reasonable request I thought.

Drove 9 hours to see a classoc car I was interested in. Very friendly and helpful via email before my arrival. Put the car on a lift and let me inspect the vehicle without feeling rushed. It turned out not to be the car for me, but I was impressed with the helpful service and if they had another contender in my car search, I would return to LW Automotive.

I drove an hour and a half to get there only to find the car I was going to see was out on a test drive. I don't fault them for trying to sell the car but I had texted them and I felt they could have at least try to text me and give me a heads up knowing how far I was driving. I also felt that the person I talked to when I got there was kind of rude knowing my situation.

So far so good .We will see on the trade.

They responded but the vehicle was sold. The car remains on CarGurus which is disappointing to still see it in my searches.

Very friendly. I bought the car. I would recommend friends.

Arrogant, couldn't be bothered , and then never returned a call that I made and that they promised. I had to leave one star. Otherwise it would've been none.

Prompt easy to work with

Very responsive and professional, invited me up immediately to look at the vehicle. Would recommend.

Still working out the deal with LW.... So far, so good. T.

They have great customer service

Very pleasant and helpful.

Called them returned call. Not right engine.

good

They respond the very next business day

Did exactly as asked and used email only.

Great, they are doing a good job. Have car listed on several different sites.

Very good response from LW Automotive. 5 Star. Thank you LW, Steve

Got back to me right away and has a very good selection of vehicles.

This dealership is focused on customer service.

very professional

Very good

Emailed this dealership the night I found a vechicle I wanted and they emailed me and texted me back the next morning telling me it was still available...but when I called them they said it was sold

I am buying the vehicle from the dealer very nice to work with and they negotiated on the price for me as well

Would not buy anything here. Went to their lot. A man who was not polite at all grumbled, the car was sold. I said I just called a half hour ago. So, he said it must be at our other lot. Go there, walk in. One man was there who acted like I didn't exist. I thought maybe he was a cleaning person or something. Nope, he was the salesman. Took his good old time walking out to talk. Really was not interested in making a sale as it was close to closing time. The car was in terrible condition. Completely rusted around tow hitch. Back bumper loose on one side. Inside of car was beat. Way overpriced for vehicle's condition. Would not go back again.

cordial call

Quick reply and friendly

Yes, i heard from them yesterday evening 8/14/17 indicating car was still available and to contact if i was still interested.

Great

Awesome

The experience was awesome! Very professional, polite, knowledgeable, and honest...which is what you hope for because you are already nervous about making a purchase, but they especially Todd were great and we appreciate all their help. I have and would recommend their service in the future. Also their vehicles are super nice and well maintained.

Very nice experience

Awesome experience! I got a very fair deal! I love the car!

Quick response but car was sold

Dealer hassled me as soon as I walked in the door for wanting to trade a car in. Was looking at a Subaru wrx hatchback that had bad coilovers, a smoking turbo, it burned oil, stage 3 clutch that was basically undrivable in a city, and had engine modifications without a tune. Ticking time bomb of a car. They need to learn what they are selling before asking 18,500 and giving me attitude because I know what I am talking about.

Very pleasant and helpful experience. Unfortunately for us, the car was already sold.

The whole gang at LW Auto are first rate. Rob,Loren and Ralph. Detailed did first rate job also. Thanks guys

Nice array of foreign cars on the lot. Family owned, professional, and courteous. Fairly easy to work with.

Great guys and Ralph is a wonderful guy to do business with

Dealer answered my question appropriately.

When I purchased the BMW X3 from LW Automotive, they were very upfront with the fact that they had sunk all the money in to the vehicle that they wanted to at that selling price. I too felt that I presented my Caddy trade in well with what I thought was wrong with it and what they might need to replace. I also included in the trunk unused oil and filter because the oil service was due. I also asked them to look at the front brakes and the oil looked dirty. If it needed work we could put that cost in the financing as I didn't want to have it done after the fact. They said they inspected the brakes and oil and they looked okay. At delivery they mentioned a number of times that the vehicle was sold as is and although a power train warranty was included not to call them but to call the warranty company. I was willing to deal with the paint issues and rusted lug nuts. I knew that going in. I took the vehicle to an independent BMW repair facility who informed me that although the miles to service was still over 12,000 miles away as shown on the counter upon inspection of the condition of the oil it would need to be replaced within 1000 miles. Also during inspection of the front brakes the condition of the pads was as advertised but the front rotors would need to be replaced as they were warped. Also, the noise I was hearing and what I feeling was a damaged left lower control arm and a bent stabilizer link. I called LW numerous times but they never returned my calls. I know it is a buyer beware world we live in but I did tell them I was not looking at other used car lots and if I didn't buy the X3 I would wind up buying something. I may not spend tens of thousands of dollars but I do buy every 3 or 4 years. I also know quite a few of older gentlemen like myself, on fixed income that buy used vehicles every 3 years or so. I was looking to build a relationship with a place that would welcome our business as I was tired of buying overpriced used vehicles from new car dealerships. It won't be LW.

Quick reply. Detailed information provided. Exceptionally helpful and extremely cordial.

The dealer responded quick and was helpful.

Lorne and a Jeff are solid and fair.

Great response. Very helpful

Went smoothly, good cars & better service.

Only said that I would have to bring my ride in to work any trade numbers. After going back through my notes, yes we did have several conversations about this unit but bottom line was I wanted more for my trade and wasn't willing to drive up to get it.

Horrible experience. Impolitely treated. I am handicapped. They made me pull around to some back lot. The jeep I was interested in was in the weeds. A 24k jeep, not some old heap. I couldn't walk around it, I had yo hobble around front of the dealership and was told there were jeeps in the lot to look at. Discouteous and disappointing. Enough info now?

A representative of the dealership contacted me within 24 hours. Unfortunately I had already made a decision regarding another vehicle.

Did everything they were ask to do

Had a good experience dealing with the people there. Were willing to work with the price. Pleased with truck so far.

very responsive

Contacted me right away

Responded promptly, was cooperative and helpful in answering questions, providing addl. pictures etc., negotiated fairly, made sale. I will advise about honesty when car arrives. Car is as advertised and seller went the extra mile by replacing the brakes.........AFTER car was paid for. LW knows how to do business. I wish I lived closer and was younger so I could deal with them again, although the last wagon I bought only lasted 12 days before it was totaled, so who knows.

prompt response!

The dealer responded immediately. I just think the price is high for the mileage.

The jeep is very clean. Joe the owner made the whole car buying experience a pleasure. Would buy another car there.

Very efficient and large selection.

Very professional staff and willing to help me out. Car may have some underlying problems that concerned me though.

Immediate response. Great guys to deal with. Although I did not purchase the vehicle. There's no doubt the deal would have gone through with confidence.

very prompt with their reply

Ralph contacted me right away was very helpful and informative. I am an out of state customer, and he was experienced and courteous.

I was very pleased with this dealership.

Very friendly

Good

I'm impressed with vehicle selection. Very clean cars. Loren stopped what he was doing and gave us his full attention. I'll go back again

The truck was sale pending got back to me to let me know

Waited two days for dealer to respond back to me! When they did,vehicle was already sold!

Returned my inquiry right away, pleasant to deal with!

Very friendly and helpful. No pressuring of sales. Thank you.

Great service

Dealer responded quickly!

Yes, they finally contacted me and we discussed my availability to travel to PA.

Worked with me even though I didn't go with them

Great people.

good response unsuccessful transaction

Very nice, but I didn't like the interior of the car

They said come on down and I just might.

Quick response