Koons Lexus of Wilmington

2100 Pennsylvania Ave, Wilmington, DE 19802

Sales: (302) 803-5926

Service: (302) 427-4400

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All reviewers have been verified to have contacted this dealer – Learn More
Mar 15, 2017
good
Is this review helpful? Yes | No
Mar 5, 2017
Someone did contact me. I then had some follow up questions in which he never got back to me with the answers.
Is this review helpful? Yes | No
Feb 2, 2017
Eric helped me. Smooth transaction.
Is this review helpful? Yes | No
Jan 13, 2017
Vehicle did not exist,another scam...........I called them and offered them payment for the Hummer,suddenly they did not have the vehicle and said it had been sold!
Is this review helpful? Yes | No
Dec 11, 2016
Koons Lexus contacted me-big time. Four different employees emailed me. The only thing I did not like was that I asked the same question to three of the four employees contacting me-and-have not received an answer yet.
Is this review helpful? Yes | No
Nov 26, 2016
Great dealership, very nice buying experience. Thank you.
Is this review helpful? Yes | No
Nov 3, 2016
good
0 of 1 people found this review helpful.
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Oct 9, 2016
I found the Sales person up to date on the vehicle I am purchasing and very courteous along with all I spoke to. They are the best!
Is this review helpful? Yes | No
Oct 9, 2016
Enjoyed working with them
Is this review helpful? Yes | No
Sep 25, 2016
Excellent customer service and a great price!
Is this review helpful? Yes | No
Sep 3, 2016
The salesperson, Purnell was excellent. Management and financing were also very good. The overall experience so far has been excellent.
Is this review helpful? Yes | No
Aug 21, 2016
Bob did a great job
Is this review helpful? Yes | No
Aug 4, 2016
Great people
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Jul 30, 2016
The dealer was responsive to my request. Very professional and great follow up.
Is this review helpful? Yes | No
Jul 26, 2016
VALWood
Lots of follow-up and friendly staff. I ended up not selecting another car, but my experience there was a good one.
Is this review helpful? Yes | No
Jul 9, 2016
Bayou very helpful.
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Jun 28, 2016
They were very professional. Price too high on car.
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May 2, 2016
Great response time. Too many different people contacting you , no negotiations on price.
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Apr 14, 2016
Great customer service.
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Mar 28, 2016
Very good experience.
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Mar 17, 2016
Salesman was very helpful and informed
Is this review helpful? Yes | No
Feb 26, 2016
Quick response helpful
Is this review helpful? Yes | No
Feb 24, 2016
Wanted to go over the weekend to look at the Veloster but they called and said I needed to come in before the weekend because it was going to Auction.I was very interested in the vehicle but they would not hold it until the weekend.
Is this review helpful? Yes | No
Feb 13, 2016
Excellent people
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Feb 8, 2016
Great
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Feb 2, 2016
Awesome dealer...buying my car was simple, easy, and enjoyable.
Is this review helpful? Yes | No
Jan 29, 2016
Professional.
Is this review helpful? Yes | No
Jan 6, 2016
Excellent , there was a quick response that satisfied the demand
Is this review helpful? Yes | No
Dec 13, 2015
I had an appt to look at a car w intent to purchase. Drove 2 hrs to the dealer only to find out the car had been sold the previous day.
2 of 2 people found this review helpful.
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Dec 1, 2015
Very prompt
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Oct 21, 2015
Best customer experience hands down. I decided on another vehicle.
Is this review helpful? Yes | No

Response from Koons Lexus of Wilmington:

Thanks Jo!
Oct 4, 2015
Beautiful dealership and the car was fully detailed before my arrival. Dealer claims to have "no haggle prices" however the car had a price that was high based on miles, and slight imperfections. Be prepared to deal with the typical stereotype of a "used car salesman" (zingy jokes, claims he works with you on the last day of the month yet wouldnt budge on price when we got to his office, etc). With that aside, the car truly sells itself if it was priced accurately.
2 of 2 people found this review helpful.
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Aug 23, 2015
Great assistance from Doug.
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Response from Koons Lexus of Wilmington:

Thanks for the review!
Aug 23, 2015
Very professional
Is this review helpful? Yes | No

Response from Koons Lexus of Wilmington:

Thanks Peter!
Jul 20, 2015
sinza
Very courteous, no high pressure, and I left feeling a received a fair deal !
Is this review helpful? Yes | No

Response from Koons Lexus of Wilmington:

Thanks for the review!
Jul 5, 2015
Everyone was great. They had the most pleasant attitudes you could ask for in sales. I will definitely return for my next vehicle.
Is this review helpful? Yes | No

Response from Koons Lexus of Wilmington:

Thank you!
Apr 28, 2015
pbartlett1111
75
Tony if THE MAN!!!!! Best salesman I've ever purchased a car from, BAR NONE!!! If you're looking for a vehicle at this dealership, do yourself a favor and ask for Tony. You won't regret it. Great dealership overall. Definitely NOT your standard "dealer" experience....
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Read 18 old reviews
Feb 11, 2015
Would have been 5 stars, but they didn't fill the tank with gas. I guess there is a first time for everything...
1 of 1 people found this review helpful.
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Jan 27, 2015
Nice service and great profession
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Nov 25, 2014
For two weeks I spoke with this company about a 2004 Dodge Truck, after making the deal this company called and said the trucks motor was broke. Poor management.
Is this review helpful? Yes | No
Sep 24, 2014
Did not want to negotiate the price or think about negotiating the price
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Aug 14, 2014
Very Pleasant. Answered all my questions. Would deal with them in the future.
Is this review helpful? Yes | No
Aug 6, 2014
Very prompt and helpful
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Aug 6, 2014
They were very nice
Is this review helpful? Yes | No
Jul 12, 2014
Pristine 2009 and fair trade in on my RL
Is this review helpful? Yes | No
Jul 12, 2014
I found another car same year but less mileage and cost cheaper than an enquired car. However, I received a positive response and warm welcome from Randy. Thanks
Is this review helpful? Yes | No
Jun 6, 2014
Quick response. Very helpful
Is this review helpful? Yes | No
Jun 2, 2014
Dealer called the next day. Very couteous and friendly. Will follow up with him next week.
Is this review helpful? Yes | No
Apr 5, 2014
megginayn
I bought a vehicle from this dealer form out of state. I was told it would be no problem to deliver the SUV to Cleveland and would take 1 week. 15 days later and many phone calls I finally received the car. The car arrived dirty and with a 1/2 tank of gas, nt the full tank I was promised, it also has a large scratch on it and I was told the vehicle was in mint condition and a video inspection of the SUV showed nothing like this. Which tells me it happened after I purchased it. I have made a call to the manager, CHuck and he has not yet responded. I will not buy from them again.
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Dec 15, 2013
I was in and out buying my pre owned car from them. Took one hour. Amazing.
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Aug 16, 2013
They were really terriffic!
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Apr 25, 2013
I found Delaware’s best kept secret! My husband and I were out of state buyers who are very happy with the purchase of an 08 Envoy Denali! Buying a car from out of state, based on pictures, a Carfax, and the word of a car salesman could have turned into a very stressful experience but Randy O’Brien at Koons Automotive of Wilmington was a delight to work with! He was true to his word in every way and did everything possible to make this the best car buying experience we've ever had! We flew into Philadelphia from Chicago and he met us at the airport, even though it meant staying late (on a Friday night no less). The car was EXACTLY as promised! He had all the paperwork completely ready so once we test drove and inspected the car it only took about 15 minutes before we were on our way. I can’t thank him and the people at Koons for making this such a positive experience. We drove the car home and had a lovely weekend seeing the sights along the way. They offer fantastic customer service and very competitive price so I will definitely buy from Randy again! We have already recommended them to several friends and family!
Is this review helpful? Yes | No
Jan 16, 2013
Racer_X
25,405
Dealer was responsive, changed my mind b/c I wanted a newer car...good experience in dealing with them though.
Is this review helpful? Yes | No
Aug 10, 2012
lovembs
Fast response!
Is this review helpful? Yes | No
Jun 19, 2012
They called me and sent me promptly and kept me up to date with the status of the car I was interested in.
Is this review helpful? Yes | No

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