Jeff Wyler Eastgate Auto Mall

1117 State Route 32
Batavia, OH 45103

Sales: (513) 813-1461

Service: (513) 657-1603

Today 11:00 AM - 5:00 PM
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Average time on market: 28 days Certified Pre-Owned: No Transmission: 1-Speed Automatic Color: Summit White Description: Used 2017 Chevrolet Spark LS for sale - $11,195, 0 miles with Steel Wheels, Bluetooth, Navigation System
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Nov 3, 2017
Gatewood22
They called me quite a bit of times to make sure I was okay
Is this review helpful? Yes | No
Oct 20, 2017
Brytani00
Josh Knapmeyer was great! The overall process was smooth, fairly quick, and we got a great deal.
Is this review helpful? Yes | No
Oct 15, 2017
Very helpful. Even offered to bring the vehicle to me
Is this review helpful? Yes | No
Sep 30, 2017
Very helpful with my search to upgrade my car. Will be calling back in the near future to trade my car in.
Is this review helpful? Yes | No
Sep 24, 2017
Kokomo27
The sales people were on us before we even got out of the car! Pushy, pushy, pushy. This is the very reason I HATE car shopping. I went there looking for a specific sales person that I had emailed about a used car. The minute we parked the car, a sales person was at our car door and I never did get to talk to the person I emailed. This sales person kept trying to get me to buy a new car. He had to ask me my name 3 times. We felt like we were being "detained" because we had to wait an hour to finally get to exactly what the price was going to be and had to sign off of 3 or 4 papers. That made me very uncomfortable signing paperwork before I was even going to see the final price and I hadn't purchased anything! I would not recommend anyone go here.
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are very sorry for the treatment you received when you visited our dealership.  We are glad you shared your experience so we may you use it to coach our people on how they are act when a guest visits our dealership.  Thank you for sharing.
Sep 1, 2017
Excellent experience
Is this review helpful? Yes | No
Sep 1, 2017
Great customer service
Is this review helpful? Yes | No
Aug 26, 2017
GuruDC23N
Saw, drove and made an offer for this car but it was sold before I could reach agreement
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2017
Salesman was actually very good. Difficulty with the rest of the team. Bought the jeep on Wednesday, didn't get it until late Friday. They weee putting tires on it....2 days for tires.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are sorry that it took so long for your tires.  We will try to help our staff improve upon their customer service.  Thank you for sharing.
Jul 29, 2017
Brummelt
Vehicle even said "sold" on the windshield when I pulled up but I was assured it was still available and allowed to test drive. Finally told me it was sold an hour into trip to the dealer while working out finances. Still posted several days later.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are very sorry for the mix-up on the vehicle you were interested in.  The vehicle should have been pulled offline and properly marked sold.  We will go over this with our staff to make sure they do what is proper in the future.  Please accept our apology.  Thank you.
Jul 15, 2017
Gomia
Drove 45 minutes to look at the car and they could not find the keys to the car. Waste of time.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are extremely sorry for them not being able to find the keys to the vehicle.  There is no excuse for this.  We will go over your comments with them and hopefully find out what happened to the keys.  Thank you for bringing this to our attention.
Jul 12, 2017
Didn't buy the Rt but bought a 2017 Ford focus st. At very good deal. Jeff was very helpful every step of the way. I would buy again
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 7, 2017
Drove all the way to Eastgate to look at a car they've had for a month to learn that there are tons of issues with the car and they rose the price 1,800 dollars? What terrible business practices! What a waste of time. Perfect display of a lack of professionalism.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We would like to apologize for the issues with the vehicle you were interested in.  We take your comments very seriously and we are looking into what happened.  Thank you for sharing your experience with us.
Jul 4, 2017
Good experience. Everyone was helpful. Our sales rep was helpful, enthusiastic and knowledgeable.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 2, 2017
GuruQSTG
Great experience, Randy was knowledgeable and not at all pushy like the typical salesman. They had the car waiting for me with my name in the window and it was exactly as described in the listing. Will definitely come back for my next car purchase.
Is this review helpful? Yes | No
Jun 30, 2017
Responded in a timely manner
Is this review helpful? Yes | No
Jun 17, 2017
I had a great experience at Jeff Wyler Eastgate. Everyone was very friendly and professional. My salesman was Llyod Kitts. He a very helpful and informative. This was the best experience I have had buying a car in the last 35 years.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 14, 2017
I have a Black, 07 SRT8 Dodge Charger, that I am going to do a color change on to blue. Wyler had a Blue 2012 Dodge Charger R/T in stock. I wanted to see the car in person, instead of looking at a picture or a small color paint chip. They had the car out front, with my name on the window! The car was stunning. It was Electric Blue Pearlcoat. The salesman, Rowdy was his name, took over an hour of his time to go over this car and muscle cars in general. 'Course he would like to see me drive off in this car, but I have a lot of work and performance upgrades already on mine. The reception and attention we recieved, will have us coming back when it's time to trade up, my wife's Charger.
Is this review helpful? Yes | No
Jun 5, 2017
Waiting for 25 minutes nobody helped me.
1 of 1 people found this review helpful.
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Response from Jeff Wyler Eastgate Auto Mall:

We would like to apologize for the long wait you experienced.  We will do our best to improve on speeding up our processes.  Thank you for sharing your experience.
Jun 2, 2017
Yatesgti
Did not like the salesmen at all. All they wanted to do is sell me a new Sorrento not the one I was looking for. The used car dealership was great.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are sorry for the issue you had when you visited our dealership.  Thank you for taking the time to tell us what happened.  We will share this review with everyone so may try and improve on how we handle different situations with our guests.
May 17, 2017
bought a nice car. good to do bussness with.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 17, 2017
GuruY7T1
Solomon was great. Very responsive, cordial, and willing to try to find out whatever he could to help me make a decision.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2017
Gabrynia
Dealer responded, but was pushy, arrogant, and dismissive of my questions.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are very sorry for the bad experience you received while visiting our dealership.  We will get with our staff and go over with them how all of our guests are to be treated.  Thank you for sharing your experience.
Feb 17, 2017
I test drove the car and had a Used Car Inspection performed on the car, and decided against buying it. When I returned the car to the Used Car Store, the sales staff didn't want to take "NO" for an answer.A different sales person was sent out to replace the original salesman, trying to sell me a car. After insisting that I had already decided to buy a new car, he continued his sales pitch, which really really turned me off. But then, Salesman#3 comes out and insists that HE is going to sell me a car. Again, I advise him that I have already decided to buy a new car, and actually had to just walk away while he was still talking. Being pressured by sales people will cause me to walk away every time.
8 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are very sorry for the bad experience you had to endure when you visited our dealership.  We have a standard on how Mr. Wyler's guests are to be treated and we are sorry that the dealership fell short.  We will do all we can to make sure something like this does not occur again in the future.  Thank you for bringing this to our attention.
Jan 16, 2017
Car had 20,000 more miles than listed and has computer/electric issues that were not disclosed.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We are very sorry for the issues your are having with the vehicle.  Please feel free to contact the Service Manager of the location to discuss the issue with him.  Thank you for your feedback.
Jan 13, 2017
I drove almost an hour to look at a car. The associate told me he couldn't find the keys as someone must have taken them home. I still wanted to see the car so I walked the lot in the freezing cold and NO CAR!! I'm pretty sure the guy took the car home too.. Later I looked at the Carfax to help me decide if I even wanted to bother trying it again.. The dealership has the mileage listed at 60,000 but the Carfax shows 120,000.. Needless to say I continued my search elsewhere..
6 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Jeff Wyler Eastgate Auto Mall:

We would like to express our apologies for the bad experience you had with our dealership.  We will share this review with our staff and management so we may improve in the future.  Thank you for sharing with us.
Oct 20, 2016
I had a wonderful experience! A Salem Ann responded quickly to me, answered all my questions and I bought the car!! It was easy and smooth!
1 of 1 people found this review helpful.
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Oct 2, 2016
A young man by the name Chris Anderson responded back to and I met up with him at JWhyler. He was the best sales person at Jeff whyler!! Such a nice person and not pushy at all!
1 of 1 people found this review helpful.
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Sep 14, 2016
Great experience. They made buying our new truck easy.
Is this review helpful? Yes | No
Aug 14, 2016
Good follow up
Is this review helpful? Yes | No
Aug 14, 2016
The experience was a plus ,I have not bought a car thru a dealer ship for some several years ,like 30 yrs . Probably because cars salesman being very pushy . My experience at Jeff Wyler with Adam Shaffer and his colleagues Kenton with handling the paperwork made me feel at home and no pressure. Very polite with walking me thru my purchase.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 2, 2016
Experience was good. No pressure from your sales people. We'll deathly think about you when we do purchase a car thank you
Is this review helpful? Yes | No
Jul 16, 2016
Good deal on a nice car. The salesman, Randy, was very pleasant and not pushy.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 13, 2016
toyktdlgh
Rating and why I rated it like this. A+ customer service! It's important to remember that salespeople are trying to earn a living and they are fighting the desire to shove car down your throat to make ends meat. This is the main reason for me giving this dealer 4 stars. Even though I’m sure, behind the scenes they were making good money on me, I didn’t feel pushed around like I have in the past. Now I did stay and buy a car so I can't say how it would have been had I left without. When my wife and I needed time to discuss the purchase our sales person left us alone until I signaled him to come back When I was concerned about the type of engine in the car I was buying he found another person that knew more about them than he did and let us discuss in in detail. The sales people let us drive multiple cars and we felt free of harassment. We even went back and forth on 2 different vehicles before settling for the one we finally bought. In addition to this they closed sometime while we were there and I never knew until 3 hours later when I asked how late they were open. I know they stayed for the sale but I never heard a word like hurry up or we’re closing soon. Things that I wish I considered more before buying here or anyplace. Interior a bit dirty: I love the car I purchased however it did seem a bit dirty on the inside after we got it home. We were looking at it in the dark so we didn’t see it that well. I’m sure, had we desired to bring it back up the next day, they would have handled it. It just wasn’t worth the trip. Ask to see the CarFax: If buying used or slightly used be sure to ask to see the CarFax report in person. With all my experience car buying I quite literally forgot to ask. The car was advertised as clean and I’m sure it is however I’m not a fan of fleet owned cars. I did ask about this the following day and my question wasn’t answered. Later found an old registration in the glove box that proved it was a fleet car. Just saying, be sure to check it as this would have ended the purchase of this car for me right then. 3 day exchange policy: Some dealers will offer an exchange policy on a certified car for another car of equal or greater value. When you think of it this its actually a great idea as you never really know how a car will fit you till you start driving it and trying to fit it into your life. Make sure to ask what this policy really means and when it really expires. I bought my car late at night and didn’t leave the dealership till almost 10:00 in the evening. When I left I was telling myself that if I have an issue with it I would need to bring it back after 2 days, before the completion of day 3. After some thought I realized I really needed a bigger car for the family. Brought the car back to discuss this on what I thought was day 3. I was informed that they actually counted the entire day of purchase as 1 day and I was already too late. Now they did say they would work with me on it but that I wouldn’t get the full value of my trade in and would end up losing around $4,000 and the car i had interest in earlier was on hold for another dealer. Im still not sure why this would cause me to lose money on my trade and cost me that much cash. Obviously this wasn’t going to happen so I took the car home with a smile and have loved it ever since. Just be sure to ask the right questions. I can't really fault the dealership for this as I should of asked and didn’t. Still, the whole loss of more money on my really decent trade and $4,000 loss is baffling to me. I can only think it was a shock tactic to get me on my way. The exchange policy is up to the dealer so be sure to ask what it means in the event you do bring it back.
3 of 5 people found this review helpful.
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Jul 11, 2016
The best dealer, they are very interested for the business.
2 of 2 people found this review helpful.
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May 3, 2016
Answered all emails. Very professional. Good place to buy a car.
1 of 1 people found this review helpful.
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Mar 15, 2016
Idonotknow
Good people but, crazy high prices. You better be ready to play the game with them!
4 of 4 people found this review helpful.
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Mar 10, 2016
They are such a joke to work with, you think I would of bought a ticket to a comedy club!! Promises then promises not kept. Gave me a deal when I walked out. Then when signed they raised the interest rate to make back the money they came down on, and TOLD me they had to get that money back somehow!!!! lol! Said they would fix things then denied when bought. Great show! Great Headliners!
6 of 6 people found this review helpful.
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Mar 9, 2016
This team worked together very well! I had contact through text, email, and phone calls. We were driving 3 hours away, so I wanted to make sure the car was still there when I arrived. The salesman, Vince, went with us on a test drive and was very patient and helpful.
1 of 1 people found this review helpful.
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Feb 24, 2016
Very informed and qualified staff
1 of 1 people found this review helpful.
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Read 25 old reviews
Nov 16, 2015
I never replied when then contacted me. I lost interest in the car
1 of 1 people found this review helpful.
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Nov 12, 2015
Appears Using vehicle to get contact info....number 1 spot for price. If you inquire, not available. Still on site in number 1 spot...appears shady
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 20, 2015
Was given 3 different prices for the same vehicle.
4 of 4 people found this review helpful.
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Oct 19, 2015
After driving from Downtown Cincinnati, Called to let them know I was on my way to look at a pickup truck, when I got there waited 25 minutes for the internet salesman to show and then another 35 minutes (total 55 in) before the truck was returned with a salesmans wife and family in it, waited till they removed car seat, personal belongings and then upon trial drive, cheetoes, potoatoe chips and socks in the back floorboards along with melted chocolate on back leather seats of this DODGE LONGHORN 2012 with 13K miles but now had over 14K miles on it because being "used" harshly by sales, scratches that were not on the pic online of BUMPER area, Left Rear fender, Right Front Fender, Bumper and Tailgate had been abused... THE SALESman offered me $2500.00 for a 2008 Cadillac that I currently Drive everyday, and that was an insult, his demeanor was anything but hospitable, and I will not do business with this type of dealership again. .... First impression is always to be perceived by the customer as most valuable, in this case, Jeff Wyler chevrolet failed badly on several levels.
7 of 7 people found this review helpful.
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Oct 16, 2015
very inexperienced salesman on new car we purchased dodge caravan took almost all day to complete purchase worst vehicle buying ever
4 of 4 people found this review helpful.
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Oct 9, 2015
Great first time buying experience.
2 of 2 people found this review helpful.
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Oct 2, 2015
All was very nice and loved the experience. My 1st New Car.
1 of 1 people found this review helpful.
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Sep 25, 2015
The online manager contacted me once and left a message returned call havnt heard nothing yet
1 of 1 people found this review helpful.
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Jul 17, 2015
I had an awesome experience thanks to my sales consultant Corey Haunert. He went out of his way to help me, even coming in on one of his few days off. This was my first car purchase on my own. Finance mgr Ken Bush was also so very helpful. I would recommend Jeff Wyler Eastgate to everyone and especially would recommend the respectful and courteous Corey Haunert.
2 of 3 people found this review helpful.
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Mar 6, 2015
Jmac0613
Very shady and didn't act like they knew what they were doing. I gave the guy my number and he kept going back to the manager and coming back with different numbers. Then I was ready to buy the car and they told me I had to finance the car to get the deal they were offering me. I walked away.
1 of 1 people found this review helpful.
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Jan 8, 2015
Kind and curious
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Dec 28, 2014
There seemed to be a little confusion if the car had been sold or not. If you run into a 2014 corvette convertible in tri coat red let me know.
Is this review helpful? Yes | No
Nov 29, 2014
Salesman went above and beyond what I expected from him.
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Sep 24, 2014
Horrible experience worst service ever. Peter the sales guy was rude, pushy, and very disrespectful.
1 of 1 people found this review helpful.
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Aug 27, 2014
Bought a car at the price I wanted it at. They were a little pushy and the first car I wanted to test drive wouldn't start. I'm happy with the vehicle, but they took the dealer stickers off the rear window and wadded up in a ball and placed in the pocket behind the rear seat. Also I heard the salesman tell the person doing this to also take my car and fill it up with gas, he never did. Very fair price for the vehicle.
1 of 1 people found this review helpful.
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Jul 27, 2014
Savanna was awesome! Wyler Eastgate helped me more in 3 hours than 4 previous dealers.
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Jul 13, 2014
great
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Jul 8, 2014
They were prompt in contacting me, and helping to get the car transferred to their dealership in Clarksville, In., so my wife could look at it. Terry Z
Is this review helpful? Yes | No
Jun 28, 2014
Very favorable experience with this dealership. I spoke with two different guys, but they were very responsive and were able to tell me all about the car. I just wasn't interested in a convertible Corvette. I wanted a coupe.
Is this review helpful? Yes | No
May 1, 2014
Mark was courteous and very helpful, ultimately we could reach the numbers I wanted but Mark tried very hard and was more than professional the entire time.
Is this review helpful? Yes | No
May 1, 2014
We never made it out to the dealership, however the internet sales manager was very responsive and friendly on our phone conversations.
Is this review helpful? Yes | No
Jan 13, 2013
Were willing to help out in any way, even though we were out of state.
Is this review helpful? Yes | No
Apr 13, 2012
mfrain
Very good communication and follow up! Very professional! Even called to let me know vehicle had sold, so I wouldn't make a trip in vane!! Would definitely work with in the future!!
Is this review helpful? Yes | No
May 25, 2011
Never even called...
1 of 1 people found this review helpful.
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Jan 21, 2011
New car sales with Shawn was outstanding!
Is this review helpful? Yes | No

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