Imperial Chevrolet

GM Certified Internet Dealer

18 Uxbridge Rd
Mendon, MA 01756

http://www.imperialcars.com

Sales: (774) 462-5134

Service: (508) 244-4031

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (16)

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Kelsie

May 6, 2017

Only dealership I've seen to list a price but then add in small lettering elsewhere that this price is only with a trade-in. Spoke to dealer who said this price was competitive and a good deal which is weird because I found better prices elsewhere that did not include a trade in, and those are the places I will go to. Being upfront with a customer and not trying little sales gimmicks works way better. I would have rather seen the vehicle listed for $1k more and just scrolled past it than to have wasted my time.

2 of 2 people found this review helpful.

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tmirisola

Apr 29, 2017

Excellent :-)

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Ventura_886

Apr 8, 2017

They got back to me within a day

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MaryFrann11

Mar 22, 2017

We live about an hour from this dealer and they are constantly trying to get us to come and see their whole inventory, not just the car I questioned about. Our very busy life has us shopping online for a reason.

1 of 1 people found this review helpful.

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David

Mar 15, 2017

very good, bought the vehicle.

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John

Feb 7, 2017

It was awesome anything was done that day and their bought me dinner. I would go buy my next car there

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Richard

Feb 2, 2017

Presents products well

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Inez

Jan 17, 2017

Not a good experience for my Mom. Their price Includes a $1,000 trade or down payment in small letters, no other dealer reduced their price to include a down payment. The vehicle was not on the lot when she arrived, Salesperson was rude and she went elsewhere to purchase the car.

4 of 4 people found this review helpful.

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Jayne

Jan 16, 2017

Wanted this vehicle badly they contacted me right away and let me know the vehicle was sold

0 of 1 people found this review helpful.

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David

Dec 6, 2016

Met with staff. Very helpful

0 of 1 people found this review helpful.

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Louise

Nov 10, 2016

Imperial Chevrolet in Mendon is where I did buy the 2015 Buick Encore. My salesperson, Kyle was most courteous, the financial gentleman was very knowledgeable and helpful. On my return trip to get my sticker and registration a gentleman by the name of Patrick was so helpful. The service department was great, and very fast. The service Manager, Tim had us out in less than an hour and came out to the car with us to answer some questions we had on "how to do" different operations. All in all i rate Imperial Chevrolet very high with my experience with them. Yes, I would go back and buy another car from them when needed and recommend to my friends and family. Thank you Imperial!

1 of 1 people found this review helpful.

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Walter

Oct 31, 2016

Although I purchased a vehicle at another dealer the people at Imperial were professional and care about communication and making the buying experience a positive one.

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Keith

Jun 7, 2016

Great they got right back to me,never got a car there because of the distance for my home

1 of 1 people found this review helpful.

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Response from Imperial Chevrolet:

Thank you for the opportunity and for taking the time to review our business. Perhaps in the future we can help you with your vehicle needs.

Chris

May 14, 2016

Helpful and willing to negotiate

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Response from Imperial Chevrolet:

Thanks for the review Chris. We always try to deliver an exceptional customer experience.

Linda

Apr 9, 2016

Experience was awesome - met at the door. All staff were courteous with no pressure from the salesman to the finance person who helped me get the best deal.

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Jim

Apr 8, 2016

Unwilling to answer some basic questions that would have facilitated a purchase.

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Response from Imperial Chevrolet:

Hello Jim,

We’re disappointed to see that we weren’t able to provide you with the information you needed. We do strive to provide the highest level of customer service possible while still providing accurate and timely information. In some cases we just can’t provide specific information such as the value of a trade or finance rates. However, when these types of requests are made, it is our policy to provide an detailed explanation and guidance.

Thank you for taking the time to provide feedback. Since we take all matters of customer satisfaction very seriou

More ...

Read 13 old reviews

Rodolfo

Apr 17, 2014

They do not have what I am looking for right now.

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Jeffrey

Apr 7, 2014

Pleasant experience, hassle free, fair price.

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Bill

Apr 4, 2014

They called back and followed up. Were pleasant. I did not visit the dealership because of the distance from my home.

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Brendan

Mar 6, 2014

Dealer delayed responding to me and advertised incorrect price

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charlotte

Nov 19, 2013

Man said he had sent me window sticker in October.... did not send again. I found window sticker by googling vin#. Not the least bit welcoming or friendly and obviously not interested in making a sale.

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alex

Aug 6, 2013

The worst ever experience. Prior to going to the dealership the sales agent said the vehicle was there and that they do business loans for limousine businesses. I drove one hour to the dealership and 1 the suv I called about was not there and 2 after trying tovbsit and switch me 2 hours later they cant do a loan for a limousine business. So after wasting 4 hours of my time the manager didn't even offer me a gas card for my trip home. They were trying to convince me to do a loan personally than using my business. I filled a complain with the BBB also the attorney generals office for bait and switch practices as a business. I would never go back even if they offered me a free car for I would be too afraid that they would give me a death trap.

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Dolores

Jun 2, 2013

It was bait and switch - 2 cars at very low prices - not on the lot

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Hilario

May 13, 2013

No Serious. They don't communicate we'll between them.

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John

Mar 16, 2013

didn't like the prices or the salesman

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Wayne

Jul 16, 2012

Horrible experience!

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Dylan

Jul 13, 2012

I've never had a salesman say he was going to look up the price of a car and never come back. And I waited for 30 minutes for him to come back.

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Frank

May 18, 2012

Good dealership. Friendly service. But would not budge in their price. They wanted to sell me the car with 2 old tires and 2 new. No thanks.

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Tom

Nov 8, 2011

Very helpful - Answered all of my questions thoroughly and in timely manner.

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Imperial Chevrolet