Imperial Capital Cars

I drove 91/2 hours to purchase 2015 F-350 that they had for sale and we had spoken about. When I arrived the vehicle was missing the tailgate that is pictured on the website. I was told that it had been stolen 2 weeks prior. Also the truck had the check engine light was on as soon as vehicle was cranked up. The exhaust filter was showing 85% full. Then took truck for test drive and the truck was ruff running and shuttering when driving with cruise on. Returned back to the lot and the owner informed me that the tail gate had been stolen and that he could carry the truck to his mechanic if I would wait around for a few hours. Piss Poor way to run a business and a waste of my time!!!

Helpful sales rep Manni

polite & professional

A+++++++++

I received an automated email from the dealer, but they never called me. I called the following day after not receiving a call back using the number that was in the automated email I received and left a message stating I was interested in the car they had listed on their site, but the person listed on the email never returned the call. On Saturday, August 20th, I called again and a person by the name of Gucci answered the call. I told him I was interested in the listed car and asked if it was still available and he said it was. My wife and I got in the car and 45 minutes later we arrived there and were then told by Gucci immediately upon meeting him that the car was just sold, but started offering for me to look at other cars. This was extremely unprofessional and in my opinion certainly seemed like a bait and switch, especially since he informed us that the car was sold upon introduction. I should have been clued in when they didn't return my call. It was a complete waste of my time. Would never go there again or consider them for any other business. If you are interested in a car there and you call to ask if a car they have on their site is available, be wary.

Email received immediately