Hopkins Acura of Fairfield

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2459 Auto Mall Pkwy
Fairfield, CA 94533

Sales: (877) 452-0757

Service: (888) 346-0811

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 24, 2017
lpenning
I didn't make it to the dealer. But they were very responsive via text and email.
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Jun 28, 2017
Awesome!!!
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May 30, 2017
Great customer service! Strongly recommend!
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May 30, 2017
awful. I scheduled a test drive and they sold the car within an hour of my scheduled appointment. will take my business elsewhere and would not recommend this dealer to anyone
3 of 6 people found this review helpful.
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May 30, 2017
The entire experience was positive at this dealership, from the people answering the phones to the salesman, Jaime, who was so professional, polite and knowledgable. He did not pressure me but was available for all my questions. At the last minute, I decided not to make the purchase & he was just as polite then as he was at the beginning, which spoke volumes to me. I HIGHLY recommend this salesman & this dealership.
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May 23, 2017
Such a great car buying experience! Pete Anero was very helpful and knowledgeable about this particular vehicle, as well as the entire line of Chevy's, even though this is an Acura/Honda dealership - I appreciated the time he took to explain all of the features and this car's ownership history. Mike, The finance person explained all of the upsells, but did not needlessly pressure us to purchase them. I left feeling like I got a great deal on a fantastic car!
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Apr 18, 2017
eLadyT
Good and fast response. Not exactly what I was looking for and found elsewhere.
1 of 1 people found this review helpful.
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Apr 5, 2017
Kalena Killingsworth
Overall my experience was good! I went in for a certain vehicle and left with it the next day! Thanks to Will showing me the ins and outs about the vehicle to make my experience exciting!
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Jan 8, 2017
I've been buying cars for 30 years and have dealt with many car dealerships. Paula and Phil were probably the most professional and laid back people I've ever done business with. They understood my needs, never pressured me, and were honest with me. I ended up purchasing a truck from them and was done just over an hour. This was one weekend after I went to a nearby dealership in Dublin and drove 2 hours to purchase another truck only to find they sold it while I was on my way. This time My deal was made over the phone and Phil went out of his way to tell me he would pull the truck off the lot and not to worry. He must've remembered my story the week before. Overall friendly staff, competitive rates, and great price on my truck.
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Oct 27, 2016
Excellent
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Aug 21, 2016
expectations, and beyond.
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Jun 9, 2016
They gave an email tool to negotiate, and they were not willing to. Before I call or come in I want to know the actual lowest price for a used car with mileage
1 of 1 people found this review helpful.
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May 2, 2016
price was right made the deal.
1 of 1 people found this review helpful.
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Apr 22, 2016
Sent many options of vehicles for sale. I ended up finding a vehicle closer to home. Thank you
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Mar 1, 2016
I loved my experience with Hopkins Acura of Fairfield! Their service was fantastic and they worked with me to make everything work and feel comfortable. I got a great deal on a fantastic car. Every person I interacted with was considerate and helpful. I highly recommend this dealer!
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Jan 14, 2016
They were very unprofessional. Call them before I drive 45 miles to see the car. They asked me to schedule an appointment before coming which I did. Within 2 hours from calling them they sold the car 5 minutes before my appointment with them. No courtesy call to tell me the car was sold. The used car manager asked me if I put a deposit on the phone to hold it. Sorry it sold. Absolutely no remorse for their actions . Very Poor Dealership.
4 of 6 people found this review helpful.
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Dec 25, 2015
Very unprofessional. Would not recommend working with this sales team. On Friday, 12/18, I saw a listing on CarGurus for a 2014 Honda Odyssey Elite priced at $29,491 in the color my wife wanted, listed as having 30k miles. I figured there was a mistake, but because everything else met my criteria, I called. Illeana answered and was working with a sales associate. They said they were offering the car for $32k and asked me to send the link on CarGurus along with a screen shot showing the price and car details. I did. They asked me to wait while they figured out what they could do. They came back and said the car wasn't on the lot, was out as a loaner and I should call on Monday to talk with the sales manager about the price, that the car would be back then. It was odd. So I called back the next day (Saturday) and talked with Allie. She confirmed the car actually was there, and I could come down to test drive it. I asked to confirm the price and to send the car fax and I shared my frustration regarding the experience to date. She said she needed to talk with the sales manager, took a few munutes and then confirmed the price was $32,995. ($1k more than the day before. Note: Checking the car fax, the car actually had 35k miles vs 30k miles. I shared with Allie a set of basic questions (final price, trade ins, financing, etc. ) via email and she said she'd get back to me. Saturday, Sunday, Monday, Tuesday all came and went. Monday I bought a 2015 Honday Odyssey touring. Wednesday I got an email back from Allie asking if I was still in the market. Here was my response: Never heard back from you guys on the list of questions I sent on Saturday that you were working on. I bought a 2015 Odyssey Touring on Monday. I was ready to purchase on Saturday and would have purchased your vehicle if it weren't for the customer service issues - telling me the car was out as a loaner because of the pricing issue, flip flop on price from Friday night to Saturday, miles not being accurate, not getting back to me. Hope this is helpful. Best wishes, Heath Sent from my iPhone On Dec 23, 2015, at 10:22 AM, Hopkins Acura of Fairfield Email from Hopkins Acura of Fairfield forwarded by CarGurus. Click unsubscribe to stop forwarding. Hello Heath, Allie here, Sales Coordinator at Hopkins Honda of Fairfield. The 2014 Honda Odyssey Touring Elite is still here. I did want to ask if you may still be on the market. Please do feel free to update me on your status at your convenience. Thank you, Allie Sales Coordinator Steve Hopkins Honda & Acura 2499 Auto Mall Pkwy Fairfield, CA 94533
8 of 8 people found this review helpful.
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Dec 24, 2015
They responded in a timely fashion......gave other info on some other vehicles that I inquired about !
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Read 6 old reviews
Oct 27, 2015
Great customer service. Excellent response time, great service, very welcoming. No pressure atmosphere with a great inventory.
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Jul 31, 2015
Excellent experience with Sam our salesman, we walked out feeling that we got a great deal and awesome car.
0 of 1 people found this review helpful.
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Mar 16, 2015
Viewed and test drove a great used car.
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Aug 15, 2013
Thanks again for quote and reply
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Feb 12, 2013
Excellent service.
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Mar 2, 2012
The service at Hopkins Acura of Fairfield was great. No sales pressure what so ever, I will be purchasing my next vehicle there as well.
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