Fairfield Chevrolet

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GM Certified Internet Dealer, GM Certified Used Vehicles

2525 Martin Rd, Fairfield, CA 94534 - Map & Directions

Sales: (707) 422-7777

Service: (707) 422-7777

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Apr 6, 2016
jaker510
Great service! I was extremely happy with my truck buying experience at Fairfield Chevrolet!
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Sep 22, 2015
We recently bought a used car here and had a very bad experience with both the sales and service departments. First, we finally agreed on a price which included replacing 2 tires and asked to take the car to our mechanic for inspection. This was actually documented on paper, though not a contract. Upon returning and sharing that the mechanic said all 4 tires needed to be replaced, they said they never agreed to replacing the 2 tires based on price agreed upon. We asked to see the paper and after much back and forth, they finally agreed to include 2 tires originally agreed upon, rotate the tires, and do an alignment. It wasn't until we signed the contract and asked for the 2nd key and manual that we were told they had neither. They also informed us the car wouldn't be ready for a few days due to the weekend/holiday, but they would deliver to us. Delivery day rolls around and we receive no call. We left several messages, but never received a call back. Finally my husband reached someone in the service department who said the car was almost ready. He tried to verify the car was also aligned and the service manager said he knew nothing about it. My husband reiterated this was part of what was agreed upon and he said he'd do it. We still were never notified when the car would be delivered and I finally was able to reach a sales manager, though had to continue following up because he didn't return calls back after he was "looking into what was going on." Turns out no one knew the car was supposed to be delivered because this was an arrangement the finance manager made and he was off that day. An arrangement was made for the car to be delivered the following afternoon. Meanwhile my husband gets a call the next day asking when we were going to pick up the car. Clearly no one here communicates with each other! Finally the car arrives and we discover that not only was the car not aligned (verified when we had to take the car to Big O to replace the other tires), but they replaced the wrong tires. They left dangerous tires on the car, blatantly lied to us about the alignment violating our contract, and neglected to tell us about the missing key and manual in addition to all of our time and energy spent just trying to get a person to call us back. Very disappointing experience, but we've certainly learned what not to do and what to ask for in the future! We will never return nor recommend the sales or service departments to anyone.
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Aug 4, 2015
vettifast
Surprisingly, a very pleasant experience and easy to work with. Alberto the young salesman, went out of his way to to get the deal done for me.
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Old Dealer Reviews

Nov 3, 2014
Dealership was quick to reply to me e-mail and the Salesman I was talking to went out of his way to send me all the info and answer all the questions I had. He also rasked me to jump on this car as it was a low mileage fully loaded Outback. I should have taken CJ advice and looked at the car as it sold the night before I was going to see it.
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Sep 14, 2014
I purchased a 2009 Toyota Corolla 87,500 miles.
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Aug 13, 2013
Enjoyable car buying experience. Worked with us by reducing their price and giving us a fair price for our trade-in. No hassle. The General Sales manager, Ed, clinched the deal by coming together with us on price and trade. Our sales person said we stole the car from them and they took a loss on the deal. They may have but still made a deal happen.
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Mar 20, 2013
Not flexible!
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Aug 22, 2012
They are great and responded very quickly to our inquiries!
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Aug 2, 2012
Service was decent, but not the best, and they would not negotiate the price.
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Jul 15, 2012
deeann001
25
Very POOR Customer Service. Never responded to e-mail and Had to call several times before they answered. Told me the Car was there so I drove over 50 miles and when I arrived it was SOLD. They could have told me they had someone coming in already to see and I would not have wasted 2 hours and 1/4 tank of gas. Of course they wanted to sell me a different car. I refused to do business with them.
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Apr 23, 2012
great sales support .by Internet sales mgr Jay Vaswansi . He is the best.
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Jan 30, 2012
Dealing with Fairfield Chevrolet was a pleasant experience. I would highly recommend them to anyone looking for a new car.
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