Honda World

Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days

1 Swope Autocenter Dr
Louisville, KY 40299

Sales: (502) 694-1139

Service: (502) 565-4208

Today 9:00 AM - 8:00 PM
(Open Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 15, 2018
Responded timely.
Is this review helpful? Yes | No
Jan 8, 2018
Honda World was very responsive, but the representative who helped us didn't know much if anything about this vehicle. The car we drove was dirty on the interior and had scratches on the outside, both of which in fairness the dealership said they would be willing to correct if we bought it, but at the very least a clean interior is something I would have expected to already be done.
Is this review helpful? Yes | No
Jan 5, 2018
cfm0420
Carfax indicated the vehicle was involved in 2 accidents and the person I was working with at Honda World said there was only 1 minor accident. Could have been an oversight, but seems a bit shady to me.
Is this review helpful? Yes | No
Dec 18, 2017
They contacted us twice through email and text, and even when we let them know we would not be driving to their dealership they checked in by email to let us know they would be happy to help in the future.
Is this review helpful? Yes | No
Dec 17, 2017
I had positive dealings with them from start to finish. Bob Cook was courteous and helpful and never pushy.
Is this review helpful? Yes | No
Nov 19, 2017
Two stars because at least instead of slithering sales tactics they gave a short & quick "no" to my research-based offer from Car Gurus & TrueCar. But they did automatically sign me up for their email blast promising great deals. By the way, I got the deal I offered HW at two other area dealers.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2017
Littlevintage
They had a sign on the 2012 Honda CRV-EX AWD for $15,500 and we were given a $200 reduction, making the price $15,300. We were able to take the vehicle home for a test drive that evening. Since we went to Honda World to look at a different vehicle that we ended up not wanting, we started looking around and became interested in this one and had not researched it online. When we got home and checked the internet, it was $15,000 on their own website and also on CarGururs. After talking with the manager, they said they didn’t know “Corporate” changed the price “overnight” and they just didn’t know, but oh, what a lucky break for us because we didn’t buy it last night! After pointing out they were deceptive in their dealings with us, the manager offered $100 off the now CORRECT current price of $15,000. However, yesterday, when they told us the price was $15,500, they reduced the priced $200, "in good faith" to keep a customer. In my mind, that $200 reduction still stands and we were now with another $100 off, we are at $14,700, but no, the manager said we were at $14,900 and wah wah wah that's the best he can do...Corporate the Evil Giant won't allow him to do the right thing or they will take his first born. We are finished with Honda World, at least for now. We already purchased another vehicle elsewhere but will be in the market again very soon. I'm just not sure whether we will return. Seems they need to keep up with their own publicized pricing and after all their touted years in business, would know the timing when “Corporate” changes their prices so they are dealing with customers accurately and fairly.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Nov 11, 2017
Dengle57
Everyone very professional. This store has a great power train warranty on most maybe all used cars and trucks. Worst the drive.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 29, 2017
We drove over 2 hours to look and test drive this car. They treated us with the highest amount of respect and we traded in our older vehicle with ease. The entire process was great.
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Sep 29, 2017
The experience was good and we were able to find a good car for a decent price
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 22, 2017
great
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 13, 2017
Experience was great I got the Jeep liberty
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 8, 2017
They were very helpful.
Is this review helpful? Yes | No
Jul 11, 2017
Jonathon was so kind and very helpful. Great experience!
Is this review helpful? Yes | No
Jun 12, 2017
Very helpful and informative. No hassle transaction
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Frank,
I certainly value your kind words and positive feedback! Thank you for the great recommendation. We would love to assist you with any future automotive needs.  Our goal is 100% customer satisfaction!
Sincerely,
Michael P Porro
Managing Partner
Honda World
mporro@louisvillehondaworld.com
502-499-5040
May 15, 2017
Very friendly and up front. Doug knew everything there was to know about the Accord he showed me. No pressure throughout the whole sales experience.
Is this review helpful? Yes | No

Response from Honda World:

Ryan,

Thank you for taking your time to review us. Your feedback is very important to me! Doug is knowledgeable and very respectful in dealing with his customers. He is a true asset to the Honda World Team!
We look forward to assisting you with your future automotive needs. Our goal is 100% customer satisfaction!
Sincerely,
Michael P Porro
Managing Partner
Honda World
mporro@louisvillehondaworld.com
502-499-5040
May 9, 2017
I didn't spend a lot of time at the dealership and the salesman Johnathan was great, very informative, and is definitely a people person. I recommend this dealership to anyone buying a car.
Is this review helpful? Yes | No

Response from Honda World:

John,
It was a pleasure earning your business and I am pleased to hear that Jonathan was able to answer your questions and provide you with a positive purchasing experience!
Thank you your kind words and positive feedback. We look forward to assisting you with any future sales or service needs you may have.
Thank you,
Michael P Porro
Managing Partner
Honda World
mporro@louisvillehondaworld.com
502-499-5040

Apr 29, 2017
Good feedback.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Brian,
I appreciate your great rating! I realize you took valuable time from your day to rate us and I am grateful you shared with everyone.
Sincerely,
Michael P Porro
Managing Partner
Honda World
mporro@louisvillehondaworld.com
502-499-5040

Apr 7, 2017
Super
Is this review helpful? Yes | No

Response from Honda World:

Crystal,
Thank you for the great recommendation! We want each visit with us to be the very best possible.
We look forward to assisting you with your with your future automotive needs.
Sincerely,
Michael P Porro
Managing Partner
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Mar 31, 2017
Davesmassage
The people were very friendly. The car itself was a disappointment. It wasn't ready to drive away even if we had wanted it. There was no urgency in making a sale.
Is this review helpful? Yes | No

Response from Honda World:

Thank you for taking the time to review us. Your feedback is very much appreciated! Would you be kind enough to contact me directly so I may address any issues?
Sincerely,

Michael P Porro
Managing Partner
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Feb 26, 2017
A little overpriced, staff was informative.
Is this review helpful? Yes | No

Response from Honda World:

Sharon,

I appreciate the great rating!  I anticipate that over time you will experience the value of the benefits Honda World offers.
Thank you so much for taking the time to share with everyone! We look forward to assisting you with your with your future automotive needs.

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Feb 23, 2017
Metris_1231
Honda World was quick to respond to my inquiry, and responded to my search with great help and consideration to all of my criteria. I felt no pressure from them, just the concern with helping me find the right car to suit me. I just happened to find the right car somewhere else.
Is this review helpful? Yes | No

Response from Honda World:

Metris,
Thank you for the great recommendation!  We will certainly do everything possible to find just the right car for you.
Our intent is never to pressure you you but provide you with the best information in order to make an informed decision. We look forward to assisting you with your with your future automotive needs.
Sincerely,
Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040

Feb 19, 2017
QuantumJoe5692
Very helpful
Is this review helpful? Yes | No

Response from Honda World:

I certainly value your kind words and positive feedback! Thank you for the great recommendation. We would love to assist you with any future automotive needs.  Our goal is 100% customer satisfaction!
Sincerely,
Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Feb 2, 2017
Very modern, clean, and professional dealership. They are very patient and went way beyond the call of duty to make the sale of this car happen.
Is this review helpful? Yes | No

Response from Honda World:

Henry,

I certainly value your kind words and positive feedback. Thank you for the great recommendation. We want each visit with us to be the very best possible.
We look forward to assisting you with your with your future automotive needs.

Thank you,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Dec 29, 2016
MandaCollins87
Quick contact. Polite & helpful. Received multiple repeat emails though.
Is this review helpful? Yes | No

Response from Honda World:

Thank you for your great review! We strive to give the best possible customer service.

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Dec 15, 2016
Leleshell
They were prompt
Is this review helpful? Yes | No

Response from Honda World:

Leleshell,

Thank you for your kind words and great rating! I appreciate you taking the time to share with everyone.
We look forward to assisting you with your future automotive needs. Our goal is 100% customer satisfaction!

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Nov 17, 2016
They treated me very fairly.
Is this review helpful? Yes | No

Response from Honda World:

Teresa,

Thank you for the great rating! I appreciate you taking time from your day to share with everyone.

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Nov 11, 2016
Communications were form response and not personal at all...
4 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Thank you for taking the time to review us. Your feedback is very much appreciated! Would you be kind enough to contact me directly so I may address this issue?
Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Oct 22, 2016
Chris quickly and efficiently showed me the car I had contacted him about and two others in my price range. I purchased my favorite two days later, after confirming that the dealer was charging me only for things I wanted done anyway and that there weren't any better deals out there for me. Maybe if I had waited a few weeks I could have found a better "deal" for myself, but then I would not have my seller's reputation and ongoing commitment to me as a customer to depend on. For this Honda lover, Honda World is the most efficient and reliable solution to my car buying challenges.
5 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Barbara,

I certainly value your kind words and positive feedback. I appreciate your loyalty to Honda World. We want each visit with us to be the very best possible.

Please let us know if there's anything we can do to assist with your future automotive needs.

Thank you,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040

Oct 19, 2016
I didn't go see this car. Dealer called was very nice. He did try.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Diana,

I hope we can earn your business. Please feel free to contact Michael Halfacre our Customer Satisfaction Center Director if you have any questions or if there is any other way we may be of assistance.

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040

Sep 30, 2016
Did not contact me for 2 days.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Harry,

I apologize for your experience. Would you contact me directly so I may have this issue resolved to your satisfaction?

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Sep 2, 2016
We had a great experience with Scott Woods. He negotioated fairly with us on my trade in and we are extremely happy with our 2015 Honda CRV Hond CiV. Everybody that has seen it are really impressed. I would confidently recommend Honda World to anyone looking for either a used or new vehicle. I looked at a Ford before we bought but they didn't have what we were looking for but they were very complementary of the Honda CRV and told me "you couldn't go wrong with a Honda!! Don
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Thank you very much for taking the time to review us.  Scott is very knowledgeable and takes as much time needed to ensure you enjoy your CRV from the first moment.
We hope you will consider us for your future automotive needs.
Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Aug 26, 2016
Both were sold before I got there. Salesman was not too concerned that it took an hour driving in rush hour traffic to find this out,
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Kevin,

My apologies for your inconvenience, we do not want you to make the drive without your vehicles of interest available. Your feedback is valuable for me to make changes to ensure everyone's visits are productive and pleasurable.

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040

May 25, 2016
agilley
Followed up with us promptly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Thank you for reviewing us!  We look forward to assisting you with your future automotive needs.  Our goal is 100% customer satisfaction!

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
May 4, 2016
melkevs
does not seem to know if a vehicle is in stock and tries to push you into coming in by setting an appointment. Kept telling me a car I was interested in was on lot but go over there and was told it sold 2 days before. This happened twice. Finally went straight to a manager and he found the vehicle was still available.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

I apologize for your experience. Our intent is not to be pushy at all, we realize looking at and driving the vehicle is important. We do set appointments to minimize the amount of time you spend at the dealership.  We know how valuable your time is. Please contact me directly if there is any way I may be of assistance.
Mike Porro
Vice President/General Manager
mporro@louisvillehondaworld.com
502-499-5040
Mar 9, 2016
Both an internet and a local dealer contacted me. However, after all of these conversations after having set up a time to come by, come to find out the car had already been sold. You would think they would check the inventory before scheduling an appointment with a potential buyer.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Caroline,
I apologize for your experience.  Thank you for your feedback. We sell cars very quickly and sometimes this can be the undesirable result.  I am hopeful you will give us another opportunity to earn your business.
Please contact me directly so I may ensure you are assisted in the best possible manner.
Sincerely,
Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
502-499-5040
Mar 8, 2016
yes. Wonderful salesman
Is this review helpful? Yes | No

Response from Honda World:

Nancy,

Thank you for your positive review.  I am very happy that you are pleased.

Sincerely,

Mike Porro
Vice President/General Manager
Honda World
mporro@louisvillehondaworld.com
Feb 9, 2016
great Bought their car. They had the right one and I drove 350 miles to get it. -too much aftercare.if any complaint.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Jonnie,
Thank you for taking the time to share your great experience!  We appreciate you making the long trip to do business with us.  Our customer care goes beyond the sale; we strive for 100% customer satisfaction.  We look forward to fulfilling your future automotive needs.
Sincerely,
Mike Porro
VP/GM
Honda World
mporro@louisvillehondaworld.com
877-348-1177
Jan 31, 2016
On line person was professional, but after counter offer was made the salesman made a comment after talking to his boss , about having to pull their pants down to me about the sale! I would say , unprofessional!
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Honda World:

Jeff,

I apologize for your experience.  This is not how I would like your encounter with our sales staff to occur.  I appreciate your feedback and would like to look further into this issue.
Our goal is 100% customer satisfaction!  I would appreciate if you could give me a phone call at 502-499-5041 or email me at mporro@louisvillehondaworld.com so I may examine the entire procedure.

Sincerely,
Mike Porro
VP/GM Honda World
502-499-5041
mporro@louisvillehondaworld.com
Jan 31, 2016
Have gotten 1 email and no phone calls... i have certain questions i like to ask dealers before i decided to step foot on their lots.... and i expect honesty
1 of 1 people found this review helpful.
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Response from Honda World:

Sandra,

Thank you for your feedback, our goal is 100% customer satisfaction.  I apologize for your experience.
Could you please contact me directly at mporro@louisvillehondaworld.com or by phone at 502-499-5041 so I may follow up and ensure you receive the information you deserve in a timely manner.

Sincerely,

Mike Porro
VP/GM Honda World
502-499-5041
mporro@louisvillehondaworld.com
Read 26 old reviews
Jan 16, 2016
Excellent Prompt response to my inquiries. Found the car on Wed and went up on Friday and bought it. I love it. Thanks
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Dec 29, 2015
Got a great car for a great deal! Andre was very nice, polite, and professional and he made buying a car for my mother a breeze.
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Response from Honda World:

Jeff,
Thank you for taking the time to share your experience! Andre is a real asset to our dealership and takes the time to find the right vehicle and make the sales process seamless.  We look forward to assisting you with your vehicles needs in the future.
Sincerely,
Mike Porro
VP/GM Honda World
mporro@louisvillehondaworld.com
Dec 28, 2015
Responded promptly. Acted professionally.
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Nov 16, 2015
Felipesrt
Good customer service.
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Oct 25, 2015
Great experience. I purchased a better vehicle for less than I would have paid for an older year Jeep at a Jeep-specific dealer.
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Oct 22, 2015
Dealer never told me that the vehicle I was interested i was already sold.
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Aug 10, 2015
The vechicle was gone before i could see it, but they said they would keep looking
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Jul 20, 2015
My wife and I were very satisfied with the sale staff and the car we bought .
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Jul 11, 2015
They were not very helpful when they found out I was only looking for a car under 6000 dollars...
1 of 1 people found this review helpful.
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May 13, 2015
The salesman (Rodney) that I worked with was never pushy, always friendly and courteous. I test drove a couple of vehicles and he was knowledgeable about both. He contacted me twice to make himself available in case I had any questions or needed further explanations about the process of purchasing a car. He gave me information that was important to know overall no matter where I bought a car. I did not end up buying the car I went there to originally test drive but ended up buying a completely different car altogether.
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Apr 6, 2015
Emails only.
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Feb 24, 2015
They were reasonable, and very polite. They did take excessive of amount of time to get vehicle ready though, but paperwork went fast.
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Feb 4, 2015
Great (entertaining) staff who made the process of purchasing a more tolerable experience :)
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Jan 29, 2015
Just had phone contact and reply was good
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Jan 3, 2015
Salesperson was condescending and not helpful. We used to buy all our cars there. Not anymore.
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Nov 8, 2014
Did respond..
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Oct 26, 2014
the best dealer ship I have dealt with in Louisville I will buy there again
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Oct 13, 2014
Their advertising on the car was very deceptive; they tried to pass it off as original milage of 39k when it had another 100k on it and like new when it was repainted and missing parts on it I don't even think it was a true SS model. I was ready to travel there to but it at their asking price until I saw the photos they posted a week later. I'm glad I waited to see them first; it saved me the trip. Oh it didn't even have the right wheels on it; the ones on it belong on a 72 el camino I know because I owned one. I hope this helps you.
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Sep 7, 2014
Too expensive
1 of 1 people found this review helpful.
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Aug 15, 2014
They emailed me but I never went to visit this place. I had bought a car before I needed to .
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May 22, 2014
Great
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Feb 28, 2014
Good bunch of people to deal with, no pressure
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Jan 17, 2014
Friendly
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Oct 23, 2013
got a vid in email. very polite.
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Oct 23, 2013
immediate responce! :-)
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Oct 7, 2013
Very nice sale person. Would work them again.
Is this review helpful? Yes | No

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