Hill-Kelly Dodge Chrysler Jeep Ram

6171 Pensacola Blvd
Pensacola, FL 32505

Sales: (850) 361-3729

Service: (855) 781-8682
Today 8:00 AM - 7:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 3, 2018
Very professional and helpful. Many thanks to Buster.
Jun 8, 2018
Slipperypete63
Great communication and follow up. Ended up getting a great deal on truck. Highly recommend, see Chris, he will treat you like a person not just a potential sale.
May 21, 2018
GuruWS8XZ
This dealer told us that the vehicle was there and we could purchase. I already got loan approval from my bank. Drove 40 miles, about half way there, and he called and said it got sold. Never do business with these people again.
May 20, 2018
Great sales staff. I called back about my financing 2 times and left a message and never got a call back. They forget you after the sale.
Apr 1, 2018
GuruY12NF
not much help the truck was not even on the lot even after they knew i was going to see it
1 people found this review helpful.
Mark helpful
Mar 30, 2018
Immediate response to online inquiry ... very positive experience
Mar 23, 2018
They were very helpful and negotiable
Feb 15, 2018
Everything went great my sales person was wonderful and so far they have fix any problems that my Jeep might have.
1 people found this review helpful.
Mark helpful
Jan 30, 2018
The person I spoke with on the phone initially, Patrick, was wonderful. However, after driving an hour to dealer with verbal affirmation that they were open to negotiations...we arrived, test drove vehicle, and told by dealer they wouldn't budge on price. Waste of time.
2 people found this review helpful.
Mark helpful
Jan 11, 2018
kenr57
Polite and timely response to my questions. Salesman and manager made several follow-up calls to make sure that I had all necessary information. Although I did not complete a purchase at this time, I would be happy to buy from them in the future
1 people found this review helpful.
Mark helpful
Jan 2, 2018
Guru5ZFBJ
Great overall experience. Sales people weren’t too pushy. Just the right amount of helping and sales. Ask for Joel.
Dec 27, 2017
HORRIBLE EXPERIENCE! Richard did not send me the info I asked him to so I could share it with my wife. PLUS when I emailed Alan back he never emailed me a price as I asked him to do so.
2 people found this review helpful.
Mark helpful
Dec 16, 2017
mellytom
Good Communications
Dec 14, 2017
It was all good .
Dec 7, 2017
What a great experience I had with this dealer! I dread new car shopping and Prince, my sales representative was absolutely wonderful! Go see him he'll help make the experience a pleasant one!!
Nov 30, 2017
Mrbillpcola1
Bought the vehicle. Great sales experience. A week after they fixed an issue for free.
Nov 17, 2017
It was a great experience. They were extremely professional and courteous.
Nov 12, 2017
This is a great dealership to deal with. Jennifer and Patty in the internet sales helped me get everything set up to where I knew an exact price out the door, tax, tag and title. The dealership had the vehicle listed under NADA and even lowered it to fit my budget. NO hidden fees which I found amazing after talking with other dealerships. Scott and Larry handled the prep and treated us like family. Financing was handled on line before we drove over (2 hours) and everything was ready to close in a couple minutes. This is our second purchase from Hill-Kelly and the first was just as great as this one. Definitely the place to do internet prep work for purchase. Honest and dependable.
3 people found this review helpful.
Mark helpful
Oct 26, 2017
Very nice and kept in touch
Oct 23, 2017
RayandHelani
Prompt and helpful.
Oct 20, 2017
BWheeler36526
5
Very fast response
Oct 8, 2017
Response from the dealership on my inquiry was quick and helpful. Sales could use some help though. After asking for what kind of deal the salesman could give me he returned to the desk with a piece of paper that had several numbers. He proceeded tell me what each cost was then handed me a pen and told me to sign so that he could get the vehicle detailed and ready to go. After telling the salesman what I wanted to spend and what my absolute top dollar was his response was "well maybe you should have been looking for a $XXX cost truck than". This was the exact reason I hate going to dealerships, pushy salesmen with no regard of how they talk to the customer and who just want to make a deal. No true care for the customer. I rate this dealership at a three. The only things that saved this sale for the dealership was the internet sales lady who first contacted me (she was very nice and caring) and the fact that I really liked the vehicle.
1 people found this review helpful.
Mark helpful
Oct 8, 2017
Ethel Hollins
Very professional more than willing to work with you. ...good salesmanship
1 people found this review helpful.
Mark helpful
Oct 1, 2017
Rab0327
This dealer went above and beyond for me. I can't thank them enough. I have purchased 3 vehicles from them and I won't shop anywhere else
1 people found this review helpful.
Mark helpful
Sep 8, 2017
Great people to work with, thanks again
1 people found this review helpful.
Mark helpful
Aug 15, 2017
They were very curteous and responded quickly. Although we didn't make a deal as they had already sold the car it was a pleasant experience.
Jul 3, 2017
They emailed me and said if I was interested to make an appointment. That's it!!!
1 people found this review helpful.
Mark helpful
Response from current dealership:
Hi Tom,
Thank you for your review. We would like to offer you further assistance in your vehicle search. Cargurus does not provide your contact information to us even if you provide it to them. Please feel free to call or email me at hkdeals@hillkellydodge.com or 850-476-9078
Thanks,
Patty Hayles
Internet Sales Mgr.
Jul 1, 2017
Good sales group
Mar 19, 2017
Very prompt response.
1 people found this review helpful.
Mark helpful
Mar 7, 2017
they seemed willing to help me find what I want.
1 people found this review helpful.
Mark helpful
Feb 4, 2017
Prompt in response back to me inquiry. Very Pleasant and helpful and wonderful to work with. Our sales person was amazing, very intuned to what I really wanted and met those requests. NOT high pressure in any way, very easy to work with thru the whole process with every person we came in contact with.
1 people found this review helpful.
Mark helpful
Dec 4, 2016
As long as I was interested in a vehicle on their lot, they were very friendly. As soon as I found that the vehicle would not meet our needs, I emailed to cancel our appointment and I texted to make sure they knew we would not be test driving. At that point there was no more communication from them. No "We're sorry", no "If we can help you in the future", nothing. So I will not be contacting them in the future.
4 people found this review helpful.
Mark helpful
Aug 24, 2016
Sent a message asking motor size,received a prompt reply
3 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Aug 18, 2016
Great
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Read 13 old reviews
Feb 21, 2016
Awesome sales team and management.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Feb 8, 2016
Good response from Internet sales reps however, I decided the vehicle was too expensive, too old with too many miles even for the negotiated price.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Feb 7, 2016
very professional and received a response about the vehicle in a timely manner.
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Oct 29, 2015
Awesome experience with them. Very pleasant and professional and reasonable people that made me feel special. Would highly recommend them.
2 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Oct 16, 2015
Bought a "quality" used vehicle from Hill Kelly 2 months ago. Already have a check engine light and the dealer won't tell me what's wrong without paying them $100 to diagnose it. Since i haven't even made my first car payment yet and i just gave them 23 grand i expected more. Will never buy from them again or even use them from service. Wouldn't recommend buying a used or new car from them unless it comes with the best extended warranty available.
6 people found this review helpful.
Mark helpful
Sep 20, 2015
John was great. They were all very attentive
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Jun 6, 2015
Responded quickly but didn't have what I wanted.
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
Aug 19, 2013
Good response and follow up
Response from current dealership:
Thank you for your response, we will continue to work hard for our customers. :)
May 13, 2013
Very helpful and gave me a price that I could work with
May 7, 2013
Had a good experience, but did not buy because of bad carfax.
Mar 3, 2013
I will definately use Kelly Dodge in the future and recommend them to others as well.
Jan 8, 2013
Kept quoting a higher price than advertised on the Internet. Weak responses. Not pleasant and did not want my business.
Dec 24, 2012
we bought from hill kelly dodge

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