Hendrick Volkswagen Frisco

5010 State Hwy 121
Frisco, TX 75034

Sales: (469) 353-6818

Service: (469) 287-8447

Today 9:00 AM - 8:00 PM
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2012 Dodge Charger SE Used Cars in Frisco, TX 75034

Great Deal

Price: $11,237

Mileage: 55,896

Location: Frisco, TX 75034

Average time on market: 26 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Pitch Black Description: Used 2012 Dodge Charger SE for sale - $11,237, 55,896 miles with Alloy Wheels
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2015 Ford Explorer Limited Used Cars in Frisco, TX 75034

Good Deal

Price: $20,654

Mileage: 64,761

Location: Frisco, TX 75034

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Tuxedo Black Metallic Description: Used 2015 Ford Explorer Limited for sale - $20,654, 64,761 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels
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2016 Kia Sorento LX AWD Used Cars in Frisco, TX 75034

Good Deal

Price: $18,751

Mileage: 15,414

Location: Frisco, TX 75034

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Remington Red Description: Used 2016 Kia Sorento LX AWD for sale - $18,751, 15,414 miles with Bluetooth, Backup Camera, Aluminum Wheels, Convenience Package
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2014 Volkswagen Passat SE 1.8 Used Cars in Frisco, TX 75034

Good Deal

Price: $9,975

Mileage: 80,260

Location: Frisco, TX 75034

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2014 Volkswagen Passat SE 1.8 for sale - $9,975, 80,260 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels
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2015 Ford Escape SE Used Cars in Frisco, TX 75034

Good Deal

Price: $13,988

Mileage: 36,473

Location: Frisco, TX 75034

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Ingot Silver Description: Used 2015 Ford Escape SE for sale - $13,988, 36,473 miles with Bluetooth, Backup Camera, SE Package, Alloy Wheels
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2012 Honda Accord LX Used Cars in Frisco, TX 75034

Good Deal

Price: $9,988

Mileage: 64,999

Location: Frisco, TX 75034

Average time on market: 28 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Black Description: Used 2012 Honda Accord LX for sale - $9,988, 64,999 miles with Steel Wheels
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2014 Mercedes-Benz CLA-Class CLA 250 Used Cars in Frisco, TX 75034

Good Deal

Price: $20,289

Mileage: 40,123

Location: Frisco, TX 75034

Average time on market: 42 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Overdrive Color: Northern Lights Violet Metallic Description: Used 2014 Mercedes-Benz CLA-Class CLA 250 for sale - $20,289, 40,123 miles with Premium 1 Package, Bluetooth, Sunroof/Moonroof, Alloy Wheels
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2012 Toyota Sienna Used Cars in Frisco, TX 75034

Good Deal

Price: $14,951

Mileage: 110,294

Location: Frisco, TX 75034

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Sky Metallic Description: Used 2012 Toyota Sienna for sale - $14,951, 110,294 miles with Leather Seats, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Bluetooth, Backup Camera, Aluminum Wheels
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2015 GMC Sierra 1500 SLT Crew Cab Used Cars in Frisco, TX 75034

Good Deal

Price: $33,591

Mileage: 26,107

Location: Frisco, TX 75034

Average time on market: 57 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Diamond Tricoat Description: Used 2015 GMC Sierra 1500 SLT Crew Cab for sale - $33,591, 26,107 miles with Value Package, Bluetooth, Leather Seats, Backup Camera, Navigation System, Chrome Wheels
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2012 Cadillac SRX FWD Used Cars in Frisco, TX 75034

Good Deal

Price: $12,854

Mileage: 82,837

Location: Frisco, TX 75034

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Ice Metallic Description: Used 2012 Cadillac SRX FWD for sale - $12,854, 82,837 miles with Bluetooth, Navigation System, Alloy Wheels
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2016 Ram 1500 Big Horn Quad Cab 4WD Used Cars in Frisco, TX 75034

Good Deal

Price: $26,949

Mileage: 21,324

Location: Frisco, TX 75034

Average time on market: 45 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Brilliant Black Crystal Pearlcoat Description: Used 2016 Ram 1500 Big Horn Quad Cab 4WD for sale - $26,949, 21,324 miles with Bluetooth, Backup Camera, SE Package, Quick Order Package, Chrome Wheels
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2015 Mercedes-Benz E-Class E 350 Sedan RWD Used Cars in Frisco, TX 75034

Good Deal

Price: $28,648

Mileage: 19,785

Location: Frisco, TX 75034

Average time on market: 38 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Overdrive Color: Polar White Description: Used 2015 Mercedes-Benz E-Class E 350 Sedan RWD for sale - $28,648, 19,785 miles with Sunroof/Moonroof, Power Package, Premium 1 Package, Bluetooth, Backup Camera, Aluminum Wheels, Premium Package
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2016 Chevrolet Traverse LTZ Used Cars in Frisco, TX 75034

Good Deal

Price: $27,998

Mileage: 33,380

Location: Frisco, TX 75034

Average time on market: 49 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Iridescent Pearl Tricoat Description: Used 2016 Chevrolet Traverse LTZ for sale - $27,998, 33,380 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
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2011 Subaru Legacy 3.6R Limited Used Cars in Frisco, TX 75034

Good Deal

Price: $11,451

Mileage: 88,378

Location: Frisco, TX 75034

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Crystal Black Silica Description: Used 2011 Subaru Legacy 3.6R Limited for sale - $11,451, 88,378 miles with Bluetooth, Leather Seats, Alloy Wheels
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2015 Toyota Venza V6 XLE FWD Used Cars in Frisco, TX 75034

Good Deal

Price: $18,856

Mileage: 58,521

Location: Frisco, TX 75034

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Celestial Silver Metallic Description: Used 2015 Toyota Venza V6 XLE FWD for sale - $18,856, 58,521 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Premium Package
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 11, 2017
They sold the car still here but they trying to help me to get the car I want not make the deal but was a pleasure talk to y’all thank y’all!
Is this review helpful? Yes | No
Nov 29, 2017
GuruZ1R16
Goodresponse
Is this review helpful? Yes | No
Oct 19, 2017
They were responsive, quick and straightforward to work with. We are enjoying our new VW from them.
Is this review helpful? Yes | No
Oct 16, 2017
markabryan
I didn't end up buying from Hendrick but I would highly recommend David Davidson in internet sales. I never met the man face to face but he was extremely professional and informative. Thank you David.
Is this review helpful? Yes | No
Sep 26, 2017
Didn't make it to the dealership. Purchased another car before I made it there. Good folks though.
Is this review helpful? Yes | No
Sep 21, 2017
Sales guys were great. Very nice and responded quickly. The truck i was looking at had been repainted on passenger side and tailgate,but it didnt show any accidents. Did not buy the truck but thwir team was very easy to deal with.
Is this review helpful? Yes | No
Aug 24, 2017
Yes, great customer service!
Is this review helpful? Yes | No
Aug 10, 2017
JimRingo
First the Saleswoman was not there when I came. I had a schedule appointment between 7:00PM and 7:30PM, I arrived at 7:35 and she had left for the day. Next the car was on a back lot and when the Salesman I found to show me the car, could not get the car to start and had to get a jump box due to a dead battery. There was damage not reported to carGurus.com that I found when got there. First drivers side front fender had multiple chips like it had been hit by gravel. Next the leather arm rest was torn. The Salesman offered to get both fixed at a cost of 400.00 to me. This was before I even started to deal. Car price a little high to me and he said he could not budge on the price. Over priced and you are going to charge ME for damage not reported. I went to another dealership and found another car
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hello Mr. Ringo, we always strive for an exceptional experience and I'm sorry if we missed the mark. It looks like you've already purchased and I Thank You for giving us the opportunity. If I can be of any service in the future, please reach out to me directly and I'll take care of you. Thank You again. ~ Chris Torres/Sales Director/469-362-2761
Jul 29, 2017
I had a very prompt response. I visited the dealer and they were very courteous. Unfortunately when I arrived the car was sold.
Is this review helpful? Yes | No
Jul 18, 2017
Hendrick Volkswagon actively communicated and stayed in touch. Very respectfully and I look forward to do business with them.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 1, 2017
Guru9W7PZ
They responded back to me,was very courteous,I found a car closer to were I live,they did follow up with me..Very friendly.
Is this review helpful? Yes | No
Jun 29, 2017
magguru7
He has been very diligent in contacting me about the car and sending details.
Is this review helpful? Yes | No
Jun 24, 2017
SJ79
Internet sales deptartment is incompetent. They kept insisting I pay state tax. When I specifically told them I am a Military Out of state Veteran. Wasted 3 weeks of my time waiting for paperwork and they kept telling me they would just refund it after I funded the loan. NO
3 of 3 people found this review helpful.
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Jun 20, 2017
Very responsive. Got a good deal and we were out in about an hour.
Is this review helpful? Yes | No
May 14, 2017
Scott Baxley
They made the process very easy.
Is this review helpful? Yes | No
Apr 29, 2017
Good response
Is this review helpful? Yes | No
Apr 17, 2017
Sales person sounded too young, kept on pushing for an appointment, not understanding the fact that I was unable to even roll off the bed. Even after my making it very clear that I am in "Sales" too, that I sell the most expensive commodity Real Estste, not to even respond to my that email, not to reach me anymore and I shall reach them. Yet he kept reaching me by phone, VM, Text and email. I can share my that email. He turned me off. He must me re-educated, retrained so he learns how to and how not to deal with Customers and Clients.
6 of 8 people found this review helpful.
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Response from Hendrick Volkswagen Frisco:

Hi There! Thank You for sharing your experience with us...we can only grow with your constructive feedback. I was trying to find you in our system but I'm unable to do so. We aim for an exceptional experience each and every time and apologize for any miscommunication.

I would love to work with you directly to ensure a good experience. Please feel free to reach out to me directly. I look forward to hearing from you.

Chris Torres
Internet Director
Hendrick VW Frisco
Main: 469-362-2700
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Mar 28, 2017
mfoltynski
It was a terrible experience. The sales rep communicated that he didn't want to run out into the lot to confirm what I was asking because of the inconvenience. He proceeded to quiz me on how serious I really am about buying his vehicle. He compared my desire to confirm whether the vehicle had a feature I was looking for with him confirming if he should take a picture for me. I shared the key difference was I was a customer looking to buy and he was a sales rep hoping to make a sale. I realized how inconvenient it was for me to call him so I ended the call. Worst customer service I ever received from a dealership.
10 of 10 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi There! We aim for an exceptional customer experience each and every time and anything else is an opportunity for an improvement.

I'd like to opportunity to work with you directly to resolve any issues or misunderstandings to ensure your satisfaction.

Thank You!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Mar 25, 2017
jetlink69
Quick response. Easy to work with.
Is this review helpful? Yes | No
Mar 19, 2017
Dealer was very responsive, but the car wasn't what I had hoped it would be.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 16, 2017
Decent overall experience, fairly straightforward and fair during price talks
Is this review helpful? Yes | No
Mar 15, 2017
Kalos_1135
Very responsive, easy to work with.
Is this review helpful? Yes | No
Mar 13, 2017
I'm not recommending anyone to go there because they always add up $1500.00 top of sale price. I was looking Rogue SL price was $18349 + 1500.00 Take to Store Manager he said that is over pure profit and he doesn't care if he lose customer
17 of 17 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Sam! We strive for excellent customer service at every turn and I'm sorry for any misunderstandings.

We have a great selection of Rogues in stock and if you're still in the market, I would like to work with you directly to ensure a smooth transaction.

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Mar 11, 2017
codewrangler
This is the car I bought. Loving it so far.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 9, 2017
Hendrick Volkswagen Frisco responded to each of my emails very quickly. They were very helpful.
Is this review helpful? Yes | No
Feb 12, 2017
They were really great! I was pre approved when I went in but they did try and find me a better rate. Since I knew what I was there to get it was really straight forward went in test drove it did the paperwork and drove home.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 6, 2017
I have never been harassed as persistently and borderline condescending as much as this dealer has contacted me. I received a phone call, an email, and a text message every single day. The last text message I received from the dealer was more demanding than accommodating, saying something to the effect of, come in today and wrap up this deal. More over, the price is a lie. They add about $1500.00 additional for internet ads. When I am ready to purchase a car, I will NOT buy it from them.
19 of 19 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Sam! We strive for excellent customer service at every turn and I'm sorry for any misunderstandings.

We have a great selection of vehicles in stock and if you're still in the market, I would like to work with you directly to ensure a smooth transaction.

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Feb 1, 2017
Didn't buy the car from this dealership but they were very responsive to all my questions
Is this review helpful? Yes | No
Jan 11, 2017
These guys have been great about contacting me and answering questions.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 9, 2017
They're quick friendly and thorough! Great dealership
Is this review helpful? Yes | No
Jan 1, 2017
The overall experience was terrible. The vehicle had damage from the previous owner that had not been fixed and the dealer wasn't even open to fixing it. The salesmen were not very welcoming and the whole thing seemed very impersonal. I don't expect to be best friends when I leave but I do expect to be treated like my business is wanted. I try to give people the benefit of the doubt but the the more I interacted with the salesmen, the less I enjoyed the experience. My sister and I look very young but we're not as young as we look and we both work extremely hard. We weren't there to play. It was serious business but we weren't taken seriously. We were basically told we couldn't afford certain cars which is an erroneous assumption. Won't be considering this place for purchasing a car.
12 of 12 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Melanese! I'm sorry to hear about your experience here with us. We continuously train our staff to focus on the customer experience, but alas sometimes we fall short.

I'd like the opportunity to work with you directly to resolve any issues. Please feel free to reach out to me directly!

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Oct 1, 2016
I received numerous e-mails and phone calls that I never answered. I asked originally what factory options were on the cars and no one ever answered the question via e-mail. I know what the car has on it from the factory. I just wanted the options. I already have a 2013 Jetta. I just want another one.
5 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Dana! I'm sorry about the follow-up you received from us. It is a very competitive market and we are eager to earn your business.

I'd like the opportunity to resolve any issues, please reach out to me directly and I'll work with your personally. Thank You!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com

Sep 16, 2016
Dealer was responsive and good with communication
Is this review helpful? Yes | No
Sep 6, 2016
Good Guys!!
Is this review helpful? Yes | No
Aug 30, 2016
Inconsiderate!! I called to verify vehicle was in stock. I was assured it was, then I drove an hour to come see it only to find it had been sold days before.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hey Justin! I'm sorry to hear about your experience. I can share that we've done some internal changes and re-training being more conscious of inventory and working with remote customers.

If you ever need anything in the future, I'd love to work with you directly. Please feel free to reach out to me directly.

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com

Aug 6, 2016
cargurus showed the price at 16,318 in a email.call dealer and they said the price was 20,000+
9 of 10 people found this review helpful.
Is this helpful? Yes | No
Aug 2, 2016
This is a very professional group .
0 of 1 people found this review helpful.
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Jul 29, 2016
Excellent and very professional experience & Thank you Mark
Is this review helpful? Yes | No
Jul 19, 2016
Great ppl!!! Responded fast and everyone of the sales person that called me was super nice!!
Is this review helpful? Yes | No
May 30, 2016
excellant response
Is this review helpful? Yes | No
May 11, 2016
Quick response
Is this review helpful? Yes | No
May 10, 2016
Would not hold a car with a deposit sold next day
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 20, 2016
Nedrad
Great service
Is this review helpful? Yes | No
Apr 14, 2016
vwforvw
Awesome dealership. Didn't end up going for this deal but only due to recall issues on the models I liked there. They will be #1 on my list the next time I'm ready to buy a car.
Is this review helpful? Yes | No
Mar 24, 2016
I contacted them about a jeep and said I was leaving the country for 3 days so contact me Tuesday. They proceeded to call and email me five times insinuating I was being unresponsive. I wonder why! I confirm my appointment and still get called. I drove the hour to the appt just to hear the already sold the car. What the heck? That's fine to sell a car but TELL WHOEVER IS COMING IN TO SEE IT. You over communicated then decided to get real quiet when it lead to insane inconvenience for me. I broker buys and will never consider this dealership again. Thanks joe! ...not!
9 of 9 people found this review helpful.
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Mar 21, 2016
Terrible Terrible Terrible place !!! I drove all the way from San antonio to Dallas to inspect a car I wanted to buy and my appointment was supposed to be a "VIP" appointment but when I got there they told me (sorry we just sold the car this morning) !!!! I'm just speechless 5 hours drive for nothing !!!! Worst service ever terrible just awful. Save yourself the trouble and go somewhere else. Yaser,
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Feb 23, 2016
Went to the dealership they took forever to get the person I asked for. The sales guy who was someone else never said sorry for your wait even though I mentioned my wait. I purchased my car from another dealer. When my time is not valued when I come to buy, imagine how bad it will be when I have to come in for warranty work.
4 of 4 people found this review helpful.
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Feb 19, 2016
Hose (not sure of grammar)was a sure gentleman a little president but gracious
Is this review helpful? Yes | No
Feb 12, 2016
Exelente
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Read 9 old reviews
Jan 10, 2016
Good
Is this review helpful? Yes | No
Nov 17, 2015
The vehicle was not at this location, I did not want to wait
Is this review helpful? Yes | No
Sep 18, 2015
Josh Williams was fair, easy to deal with and went beyond my expectations. Highly recommend you ask for him.
Is this review helpful? Yes | No
Sep 9, 2015
Josh did a great job keeping in touch with me
Is this review helpful? Yes | No
Aug 26, 2015
The staff at Hendrick Volkswagon Frisco were very friendly and responsive to my request. They were eager to reach a deal for the vehicle I wanted. My only complaint is that they were slow and took nearly 3 hours to complete my transaction. Once we were down to the final negotiations.
Is this review helpful? Yes | No
Jul 20, 2015
Dealer followed up via email as I had requested. I had some questions about some of the car's features and the Dealer answered them. Would buy from them in the future if they have exactly what I am looking for.
Is this review helpful? Yes | No
Jul 16, 2015
Called within a minute. Friendly and informative. But wasn't willing to look outside his dealership for other similar vehicles. Or maybe there was none...?
Is this review helpful? Yes | No
Jun 25, 2015
Lackluster follow-up.
Is this review helpful? Yes | No
Jun 18, 2015
The Crew here has excellent service. Me and my wife were very pleased with the amount of help we received from the team. Thanks Jackie, Scott, and steve!
Is this review helpful? Yes | No

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