Hendrick Volkswagen Frisco

5010 State Hwy 121, Frisco, TX 75034

Sales: (469) 353-6818

Service: (469) 362-2700

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2014 Mercedes-Benz GLK-Class GLK 350 Used Cars in Frisco, TX 75034

Great Deal

Price: $23,654

Mileage: 36,854

Location: Frisco, TX 75034

Average time on market: 29 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Overdrive Color: Obsidian Black Metallic Description: Used 2014 Mercedes-Benz GLK-Class GLK 350 for sale - $23,654, 36,854 miles with Premium 1 Package, Bluetooth, Backup Camera, Aluminum Wheels, Multimedia Package, Navigation System
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2015 Nissan Frontier Used Cars in Frisco, TX 75034

Great Deal

Price: $24,649

Mileage: 23,207

Location: Frisco, TX 75034

Average time on market: 37 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Brilliant Silver Description: Used 2015 Nissan Frontier for sale - $24,649, 23,207 miles with Graphics Package, Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Luxury Package
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2016_volkswagen_passat-pic-7876291752999101201-152x114.jpeg

2016 Volkswagen Passat 1.8T SE PZEV Used Cars in Frisco, TX 75034

Great Deal

Price: $17,541

Mileage: 16,477

Location: Frisco, TX 75034

Average time on market: 22 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Reflex Silver Metallic Description: Used 2016 Volkswagen Passat 1.8T SE PZEV for sale - $17,541, 16,477 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Adaptive Cruise Control
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2016 Volkswagen GTI SE Used Cars in Frisco, TX 75034

Great Deal

Price: $21,980

Mileage: 17,800

Location: Frisco, TX 75034

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Pure White Description: Used 2016 Volkswagen GTI SE for sale - $21,980, 17,800 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/47/2014_nissan_rogue-pic-5295608545300857391-152x114.jpeg

2014 Nissan Rogue SL AWD Used Cars in Frisco, TX 75034

Great Deal

Price: $17,449

Mileage: 42,421

Location: Frisco, TX 75034

Average time on market: 24 days Certified Pre-Owned: No Color: Super Black Description: Used 2014 Nissan Rogue SL AWD for sale - $17,449, 42,421 miles with Bluetooth, Leather Seats, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2015_cadillac_srx-pic-9053302206181349653-152x114.jpeg

2015 Cadillac SRX Luxury AWD Used Cars in Frisco, TX 75034

Good Deal

Price: $24,409

Mileage: 45,683

Location: Frisco, TX 75034

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Radiant Silver Metallic Description: Used 2015 Cadillac SRX Luxury AWD for sale - $24,409, 45,683 miles with Leather Seats, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2015_honda_pilot-pic-8380867274765549964-152x114.jpeg

2015 Honda Pilot EX-L w/ Nav Used Cars in Frisco, TX 75034

Good Deal

Price: $26,409

Mileage: 35,490

Location: Frisco, TX 75034

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Crystal Black Pearl Description: Used 2015 Honda Pilot EX-L w/ Nav for sale - $26,409, 35,490 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2016_volkswagen_jetta-pic-6248051279390223068-152x114.jpeg

2016 Volkswagen Jetta 1.8T Sport PZEV Used Cars in Frisco, TX 75034

Good Deal

Price: $14,879

Mileage: 23,862

Location: Frisco, TX 75034

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Tornado Red Description: Used 2016 Volkswagen Jetta 1.8T Sport PZEV for sale - $14,879, 23,862 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2015_nissan_rogue-pic-1043775735570336745-152x114.jpeg

2015 Nissan Rogue S AWD Used Cars in Frisco, TX 75034

Good Deal

Price: $15,110

Mileage: 40,649

Location: Frisco, TX 75034

Average time on market: 37 days Certified Pre-Owned: No Color: Super Black Description: Used 2015 Nissan Rogue S AWD for sale - $15,110, 40,649 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2015_bmw_z4-pic-5077096169787194810-152x114.jpeg

2015 BMW Z4 sDrive35i Used Cars in Frisco, TX 75034

Good Deal

Price: $35,849

Mileage: 27,081

Location: Frisco, TX 75034

Certified Pre-Owned: No Transmission: 7-Speed Automatic Overdrive Color: Jet Black Description: Used 2015 BMW Z4 sDrive35i for sale - $35,849, 27,081 miles with Sport Package, Bluetooth, Leather Seats, Aluminum Wheels, Navigation System, M Sport Package
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2011_jeep_wrangler_unlimited-pic-1751864658421341932-152x114.jpeg

2011 Jeep Wrangler Unlimited Sahara Used Cars in Frisco, TX 75034

Good Deal

Price: $19,874

Mileage: 122,147

Location: Frisco, TX 75034

Average time on market: 40 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Natural Green Pearlcoat Description: Used 2011 Jeep Wrangler Unlimited Sahara for sale - $19,874, 122,147 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2014_toyota_corolla-pic-7498518494059179409-152x114.jpeg

2014 Toyota Corolla LE Plus Used Cars in Frisco, TX 75034

Good Deal

Price: $11,878

Mileage: 31,885

Location: Frisco, TX 75034

Average time on market: 26 days Certified Pre-Owned: No Color: 4evergreen Mica Description: Used 2014 Toyota Corolla LE Plus for sale - $11,878, 31,885 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2013_volkswagen_tiguan-pic-5600946261904397164-152x114.jpeg

2013 Volkswagen Tiguan SE Used Cars in Frisco, TX 75034

Good Deal

Price: $14,874

Mileage: 33,594

Location: Frisco, TX 75034

Average time on market: 50 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Black Metallic Description: Used 2013 Volkswagen Tiguan SE for sale - $14,874, 33,594 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2015_toyota_corolla-pic-1262543517337514056-152x114.jpeg

2015 Toyota Corolla LE Plus Used Cars in Frisco, TX 75034

Good Deal

Price: $12,874

Mileage: 23,760

Location: Frisco, TX 75034

Average time on market: 26 days Certified Pre-Owned: No Color: Slate Metallic Description: Used 2015 Toyota Corolla LE Plus for sale - $12,874, 23,760 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/04/20/19/17/2016_volkswagen_jetta-pic-7522959557898557264-152x114.jpeg

2016 Volkswagen Jetta 1.4T S Used Cars in Frisco, TX 75034

Good Deal

Price: $11,687

Mileage: 16,839

Location: Frisco, TX 75034

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Gold Description: Used 2016 Volkswagen Jetta 1.4T S for sale - $11,687, 16,839 miles with Steel Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 17, 2017
Sales person sounded too young, kept on pushing for an appointment, not understanding the fact that I was unable to even roll off the bed. Even after my making it very clear that I am in "Sales" too, that I sell the most expensive commodity Real Estste, not to even respond to my that email, not to reach me anymore and I shall reach them. Yet he kept reaching me by phone, VM, Text and email. I can share my that email. He turned me off. He must me re-educated, retrained so he learns how to and how not to deal with Customers and Clients.
Is this review helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi There! Thank You for sharing your experience with us...we can only grow with your constructive feedback. I was trying to find you in our system but I'm unable to do so. We aim for an exceptional experience each and every time and apologize for any miscommunication.

I would love to work with you directly to ensure a good experience. Please feel free to reach out to me directly. I look forward to hearing from you.

Chris Torres
Internet Director
Hendrick VW Frisco
Main: 469-362-2700
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Mar 28, 2017
mfoltynski
It was a terrible experience. The sales rep communicated that he didn't want to run out into the lot to confirm what I was asking because of the inconvenience. He proceeded to quiz me on how serious I really am about buying his vehicle. He compared my desire to confirm whether the vehicle had a feature I was looking for with him confirming if he should take a picture for me. I shared the key difference was I was a customer looking to buy and he was a sales rep hoping to make a sale. I realized how inconvenient it was for me to call him so I ended the call. Worst customer service I ever received from a dealership.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi There! We aim for an exceptional customer experience each and every time and anything else is an opportunity for an improvement.

I'd like to opportunity to work with you directly to resolve any issues or misunderstandings to ensure your satisfaction.

Thank You!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Mar 25, 2017
jetlink69
Quick response. Easy to work with.
Is this review helpful? Yes | No
Mar 19, 2017
Dealer was very responsive, but the car wasn't what I had hoped it would be.
Is this review helpful? Yes | No
Mar 16, 2017
Decent overall experience, fairly straightforward and fair during price talks
Is this review helpful? Yes | No
Mar 15, 2017
Kalos_1135
Very responsive, easy to work with.
Is this review helpful? Yes | No
Mar 13, 2017
I'm not recommending anyone to go there because they always add up $1500.00 top of sale price. I was looking Rogue SL price was $18349 + 1500.00 Take to Store Manager he said that is over pure profit and he doesn't care if he lose customer
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Sam! We strive for excellent customer service at every turn and I'm sorry for any misunderstandings.

We have a great selection of Rogues in stock and if you're still in the market, I would like to work with you directly to ensure a smooth transaction.

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Mar 11, 2017
codewrangler
This is the car I bought. Loving it so far.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 9, 2017
Hendrick Volkswagen Frisco responded to each of my emails very quickly. They were very helpful.
Is this review helpful? Yes | No
Feb 12, 2017
They were really great! I was pre approved when I went in but they did try and find me a better rate. Since I knew what I was there to get it was really straight forward went in test drove it did the paperwork and drove home.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 6, 2017
I have never been harassed as persistently and borderline condescending as much as this dealer has contacted me. I received a phone call, an email, and a text message every single day. The last text message I received from the dealer was more demanding than accommodating, saying something to the effect of, come in today and wrap up this deal. More over, the price is a lie. They add about $1500.00 additional for internet ads. When I am ready to purchase a car, I will NOT buy it from them.
9 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Sam! We strive for excellent customer service at every turn and I'm sorry for any misunderstandings.

We have a great selection of vehicles in stock and if you're still in the market, I would like to work with you directly to ensure a smooth transaction.

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Feb 1, 2017
Didn't buy the car from this dealership but they were very responsive to all my questions
Is this review helpful? Yes | No
Jan 11, 2017
These guys have been great about contacting me and answering questions.
1 of 1 people found this review helpful.
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Jan 9, 2017
They're quick friendly and thorough! Great dealership
Is this review helpful? Yes | No
Jan 1, 2017
The overall experience was terrible. The vehicle had damage from the previous owner that had not been fixed and the dealer wasn't even open to fixing it. The salesmen were not very welcoming and the whole thing seemed very impersonal. I don't expect to be best friends when I leave but I do expect to be treated like my business is wanted. I try to give people the benefit of the doubt but the the more I interacted with the salesmen, the less I enjoyed the experience. My sister and I look very young but we're not as young as we look and we both work extremely hard. We weren't there to play. It was serious business but we weren't taken seriously. We were basically told we couldn't afford certain cars which is an erroneous assumption. Won't be considering this place for purchasing a car.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Melanese! I'm sorry to hear about your experience here with us. We continuously train our staff to focus on the customer experience, but alas sometimes we fall short.

I'd like the opportunity to work with you directly to resolve any issues. Please feel free to reach out to me directly!

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com
Oct 1, 2016
I received numerous e-mails and phone calls that I never answered. I asked originally what factory options were on the cars and no one ever answered the question via e-mail. I know what the car has on it from the factory. I just wanted the options. I already have a 2013 Jetta. I just want another one.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hi Dana! I'm sorry about the follow-up you received from us. It is a very competitive market and we are eager to earn your business.

I'd like the opportunity to resolve any issues, please reach out to me directly and I'll work with your personally. Thank You!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com

Sep 16, 2016
Dealer was responsive and good with communication
Is this review helpful? Yes | No
Sep 6, 2016
Good Guys!!
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Aug 30, 2016
Inconsiderate!! I called to verify vehicle was in stock. I was assured it was, then I drove an hour to come see it only to find it had been sold days before.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Hendrick Volkswagen Frisco:

Hey Justin! I'm sorry to hear about your experience. I can share that we've done some internal changes and re-training being more conscious of inventory and working with remote customers.

If you ever need anything in the future, I'd love to work with you directly. Please feel free to reach out to me directly.

Thanks!

Chris Torres
Internet Director
Hendrick VW Frisco
Direct: 469-362-2761
Chris.Torres@HendrickAuto.com

Aug 6, 2016
cargurus showed the price at 16,318 in a email.call dealer and they said the price was 20,000+
6 of 6 people found this review helpful.
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Aug 2, 2016
This is a very professional group .
Is this review helpful? Yes | No
Jul 29, 2016
Excellent and very professional experience & Thank you Mark
Is this review helpful? Yes | No
Jul 19, 2016
Great ppl!!! Responded fast and everyone of the sales person that called me was super nice!!
Is this review helpful? Yes | No
May 30, 2016
excellant response
Is this review helpful? Yes | No
May 11, 2016
Quick response
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May 10, 2016
Would not hold a car with a deposit sold next day
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 20, 2016
Nedrad
Great service
Is this review helpful? Yes | No
Apr 14, 2016
vwforvw
Awesome dealership. Didn't end up going for this deal but only due to recall issues on the models I liked there. They will be #1 on my list the next time I'm ready to buy a car.
Is this review helpful? Yes | No
Mar 24, 2016
I contacted them about a jeep and said I was leaving the country for 3 days so contact me Tuesday. They proceeded to call and email me five times insinuating I was being unresponsive. I wonder why! I confirm my appointment and still get called. I drove the hour to the appt just to hear the already sold the car. What the heck? That's fine to sell a car but TELL WHOEVER IS COMING IN TO SEE IT. You over communicated then decided to get real quiet when it lead to insane inconvenience for me. I broker buys and will never consider this dealership again. Thanks joe! ...not!
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2016
Terrible Terrible Terrible place !!! I drove all the way from San antonio to Dallas to inspect a car I wanted to buy and my appointment was supposed to be a "VIP" appointment but when I got there they told me (sorry we just sold the car this morning) !!!! I'm just speechless 5 hours drive for nothing !!!! Worst service ever terrible just awful. Save yourself the trouble and go somewhere else. Yaser,
4 of 4 people found this review helpful.
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Feb 23, 2016
Went to the dealership they took forever to get the person I asked for. The sales guy who was someone else never said sorry for your wait even though I mentioned my wait. I purchased my car from another dealer. When my time is not valued when I come to buy, imagine how bad it will be when I have to come in for warranty work.
3 of 3 people found this review helpful.
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Feb 19, 2016
Hose (not sure of grammar)was a sure gentleman a little president but gracious
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Feb 12, 2016
Exelente
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Jan 10, 2016
Good
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Nov 17, 2015
The vehicle was not at this location, I did not want to wait
Is this review helpful? Yes | No
Sep 18, 2015
Josh Williams was fair, easy to deal with and went beyond my expectations. Highly recommend you ask for him.
Is this review helpful? Yes | No
Sep 9, 2015
Josh did a great job keeping in touch with me
Is this review helpful? Yes | No
Aug 26, 2015
The staff at Hendrick Volkswagon Frisco were very friendly and responsive to my request. They were eager to reach a deal for the vehicle I wanted. My only complaint is that they were slow and took nearly 3 hours to complete my transaction. Once we were down to the final negotiations.
Is this review helpful? Yes | No
Jul 20, 2015
Dealer followed up via email as I had requested. I had some questions about some of the car's features and the Dealer answered them. Would buy from them in the future if they have exactly what I am looking for.
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Jul 16, 2015
Called within a minute. Friendly and informative. But wasn't willing to look outside his dealership for other similar vehicles. Or maybe there was none...?
Is this review helpful? Yes | No
Jun 25, 2015
Lackluster follow-up.
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Jun 18, 2015
The Crew here has excellent service. Me and my wife were very pleased with the amount of help we received from the team. Thanks Jackie, Scott, and steve!
Is this review helpful? Yes | No

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