Headquarter Toyota

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Express Lube, New Owner Events, Toyota Certified Collision Center,
Rent A
Car, Presidents Award, Parts Center, Fleet T.E.D. Dealer, Toyota
Used Vehicles

5895 NW 167th St
Miami, FL 33015

Sales: (305) 307-5941

Service: (800) 549-0947

Today 9:00 AM - 9:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 24, 2016
Horrible. They lied about the mileage on the truck. When I got there the truck had a flat tire and the battery was dead. They told me the truck had 90k miles but when I drove down there it actually had over 300k!! This place is an abomination and should be shut down.
2 people found this review helpful.
Response from current dealership:
Myles, i'm sorry that your experience was so disappointing. We’ve been in business 25 years, and we’ve served thousands of happy customers through the years. Thanks for bringing this matter to our attention. We appreciate your feedback. We’ll look into it and work on improving our process immediately. You can reach our general sales manager, Orlando Garcia, at: orlando.garcia@headquartertoyota.com

Thank you,

Cindy Rosado
Customer Care
Read 10 old reviews
Mar 10, 2016
Not one question from the Chat option answered. Why have a chat option if u won't chat???. Just wanted the price, that is still not listed for 2013 silver Honda Coupe. I got instead a followup ,"let's talk" email. Silly way to use technology. If I wanted to talk I would have called.
2 people found this review helpful.
Response from current dealership:
Hello Jay,

We're sorry to hear that you were frustrated. We just wanted to clarify - after hours you submitted a text quote request as well as using the "Contact Dealer" tool on CarGurus. The following morning we followed up with you via text and email, to which you responded. We provided you with the OTD price and Carfax report on the vehicle you were interested in, but ultimately we did not make a deal on that specific vehicle. Yuli in our internet sales team is keeping an eye out to see if something that matches your specific requests comes into our inventory, and if it does yo
 More ...
Feb 11, 2016
An Internet transaction. It was more than satisfactory
0 people found this review helpful.
Jan 23, 2016
They have good deals
0 people found this review helpful.
Jan 21, 2016
t5hey arte advertising pictures of a vehicle they don`t have the jeep is highly price for the mileage it had the light on on the engene
1 people found this review helpful.
Response from current dealership:
Mario, we apologize that you weren't satisfied. Just to clarify, the image you are referring to was a stock photo, and was labeled as such. It is common for dealerships to use stock images for used vehicles that are new inventory and therefore have not been photographed yet. On all vehicle pages on our site there are contact forms where customers can request additional information prior to their visit. Our prices on used vehicles are at market value and sometimes even lower, regardless of the year, make, miles or model. If you have any questions or if we can be of assistance, please contact ou
 More ...
Aug 26, 2015
Fair prices good staff
Feb 1, 2015
I spent three days trying to purchase a truck that they had for sale. then they told me that it was sold to someone else. a few days later I found the same truck for sale at a dealer in Kissisimee, fl Advertised on Car Gurus again. Same picture in background. Seems like they have a connection with a sister dealer and they figured that they could sell it for a better price. It's all about the money, not customer service. these are the things that keep giving dealers such bad reputations. to bad they couldn't come clean in the first place. That would have saved me a lot of time just waiting for pictures and info that never came. Bottom line,they just lied to me about selling it to another customer.
Response from current dealership:
Hello Marcus,

I would like to apologize that we weren't able to get you into the vehicle you wanted; it was sold to another Headquarter Toyota Customer. It is in our best interest to sell our dealer inventory here to our customers, and although we do have other Headquarter dealers, we don’t have one in Kissisimee, Florida. After our customer purchases a vehicle, we have no control over what they do with it. I’m sorry for the inconvenience to you; if you have not yet purchased a truck, I would be more than happy to personally help you locate one. Please email me at cindy.rosado@h
 More ...
Aug 8, 2014
they advertise a 2013 toyota land cruiser for 59.000 and they dont have it , not good
Jul 26, 2014
Very good
Jul 8, 2013
ok, no problem
Mar 12, 2013
verry pleased with the used car ,I had a bad back and broken leg my sister tested the car ,and boris the sales man drove the car to my house and singed the papers at the house .I would strongly tell others about this dealership verry good 5 stars!!! happy

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