Groove Toyota

5460 S Broadway
Englewood, CO 80113

Sales: (720) 943-7805

Service: (720) 961-4463

Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 9, 2018
Very informative and helpful.
Is this review helpful? Yes | No
Jan 5, 2018
Jimv7
Very helpful
Is this review helpful? Yes | No
Jan 5, 2018
Guru55JFH
I did not buy the truck, but the seller did contact me promptly. He did disclose the vehicle as having an accident report. The only thing I didn't like about his call was - he appeared to downplay the accident saying, "Everything looks fine on it, you can't tell it was ever in an accident in the front." Umm that was on the outside. I want to know when I'm spending $17 K or whatever amount, that the frame and engine are good. I want an extra piece of mind like an extended full warranty on it if it's not. I probably would have bought it then.
Is this review helpful? Yes | No
Jan 2, 2018
I was passed to 3 or 4 sales people. Out of the four it took 20 minutes for the last one to tell me the truck was in the shop.
Is this review helpful? Yes | No
Nov 19, 2017
Luis Arzate
Got back in a timely manner i was no able to make a purchase because I found what I was looking for else where
0 of 1 people found this review helpful.
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Nov 13, 2017
platinum2980
Very quick response
0 of 1 people found this review helpful.
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Nov 11, 2017
Fast response and friendly
Is this review helpful? Yes | No
Oct 21, 2017
Shellbo65
Timely response
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Oct 11, 2017
After repeated requests for photos via email, it became clear that the salesperson would only supply photos to my cell phone via text messages, despite claims to the contrary. When I made it clear that I would not give up my phone number, I never heard from Groove Toyota again.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 11, 2017
FubarSir
Drew the salesman was a good guy. No pressure and very helpful. Any questions he didn't have the answer to, he immediately found out for me. Even though I didn't buy that particular vehicle, I would not hesitate to do business with Drew.
Is this review helpful? Yes | No
Sep 9, 2017
gypsytda
5
Very nice, wanting to help, and quick to respond.
Is this review helpful? Yes | No
Sep 5, 2017
We made an appointment top pick up the car after all the financing was approved. THEN they sold it to sunshine else. After telling us they would hold it! Dishonest dealership.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 5, 2017
Bad experience, agreed on price over the phone. Offered to make deposit because inward going into a meeting, was assured by salesman this wasn't necessary. I was texted 2 hours later they had sold it. Even after the salesman said he had the keys. Don't take this dealership for its word. Have it in writing.
2 of 2 people found this review helpful.
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Aug 14, 2017
We started off with some communications issues with the salesman but as soon as a new salesman and the sales manager got involved I was taken care of better than I could have ever hoped. I drove 65 miles to purchase a truck and when I got there it had already been sold. Was not notified. The dealer then offered me such a deal on another truck that I was thrilled at the outcome.
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Aug 1, 2017
Great
0 of 1 people found this review helpful.
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Jul 7, 2017
Michelle was the person who contacted me with regard to the vehicle. We did visit but the vehicle wasn't quite right for us. She was open to helping us find what we actually are looking for, listened to what are needs are and eager to find the right vehicle.
Is this review helpful? Yes | No
Jul 7, 2017
great to respond but bought from private seller at a great discount.
Is this review helpful? Yes | No
Jun 8, 2017
HoJack
Informative Test Drive
Is this review helpful? Yes | No
May 17, 2017
TheLoveClaw
5
If you want a smooth transaction and plenty of attention ask for Jazz. Jazz was amazing! He got me all the information I asked for and did it quickly. When I finally made it in to look at the truck he was able to help me out all while helping another customer at the same time! I never once felt like I was being avoided or forgotten. I have bought quite a few vehicles in my time, but this one was a great experience. Too bad it can't be like this every time.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Groove Toyota:

Thank you so much for the kind words.  It means so much for you to take the time to share your experience with us.  We are thrilled to hear that Jazz was able to exceed your expectations!  Please know that we are here as a resource for you, do not hesitate to reach out should any questions or concerns arise.  
May 11, 2017
Guru2M99
The salesman (mr. Jack) didn't seams to be interested to do any work and gave me a feeling that he is "doing me a favor" showing me the car. He could not answer simple questions regarding the vehicle history and gave wrong information (that was found after that in the car fax). if i took time out of my schedule the least he could do is to READ THE CAR FAX!!! Overall experience, i came to the dealership ready to drive away with the truck but his lack of service made me walk out the door. he called me a few days later telling me that the truck was sold... i will not buy from this place again if this is reflection of the service at groove toyota.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Groove Toyota:

First and foremost, thank you for taking the time to share this information with us.  Rest assured that this is not the way we want to conduct business.  Our goal is to provide a straightforward, easy & ultimately enjoyable experience.  It is only from individuals such as yourself sharing their honest experiences that we can continue to grow and improve.  Thank you again for giving us the opportunity to fix our challenges.  

Apr 20, 2017
Quick response with my inquiries and easy to work with!
0 of 2 people found this review helpful.
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Response from Groove Toyota:

Hi Mary,

Thanks so much for taking the time to share your experience.  We are here as a resource should any questions or concerns arise.  
Apr 12, 2017
This dealer was terrible. I will never set foot in a Groove dealership again. They are a perfect example of why people hate going to purchase a car. After making a deal and having the salesman confirm my financing by speaking to the loan officer at my credit union, the wanted me to sign another back up contract. An hour after I left they called me to tell me that they sold it to another buyer.
12 of 14 people found this review helpful.
Is this helpful? Yes | No
Read 9 old reviews
Dec 18, 2014
Tried several times but only received a template response. Bought elsewhere.
2 of 2 people found this review helpful.
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Nov 24, 2014
Dealer contacted me. Truck sold before I could look at it in person. I only figured out the truck sold when I went to take a look, because no one let me know. Congratulations to the new owner!
Is this review helpful? Yes | No
Sep 4, 2014
nice
0 of 1 people found this review helpful.
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Jul 26, 2014
Had to go to their web site to get a response. They were very helpful after that.
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May 29, 2014
I drove two hours to this place and the tool there told me he could not get me close to the payment I wanted on a 2012 Prius...His name was Chad. This was after much discussion through email that he said we could work something out. I left and went to Mike Ward Infinity and got a luxury Toyota Prius V (5) for the payment I wanted. Wow..don't go there! If I could give this place negative stars I would..but you have to put one star to write anything.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 5, 2014
Steve was very responsive and is still trying to find me the car I'm looking for at the right price
Is this review helpful? Yes | No
Dec 5, 2013
Very happy with Kyle and the service.
Is this review helpful? Yes | No
Jun 16, 2013
Called a couple of times but I already had other cars in mind
Is this review helpful? Yes | No
Dec 11, 2012
My salesman didn't have the car listed because it sold the night before, but after the entire team worked hard to find a solution, they gave me a like model, matching the price of the first vehicle. The situation they were in was not favorable, yet they worked to get it right since I flew down to get be vehicle.
Is this review helpful? Yes | No

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