Freeway Ford

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Internet Approved, Blue Oval Certified, Quality Checked

9700 Lyndale Ave S
Bloomington, MN 55420

Sales: (877) 755-1963

Service: (844) 830-2652

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 18, 2018
bgrawey
The dealer contacted me in a general response. The dealership is quite far from where I live, so I asked her to please call me if the car happens to sell before I could get there to see it. It sold the morning I planned to test drive the vehicle. Did she bother to call to keep me from making a long drive in rush hour? Not a chance! Instead, she emailed me. I NEVER look at e-mail until I get home from work at night, and I was leaving from work to check the car out. I EXPRESSLY asked her to call me. The manager did call me to apologize and told me he had lots of used vehicles he would extend a good deal on. However, I wasn't interested in the other vehicles. I did my research online and had already chosen to look at the vehicle that interested me. I would NEVER consider this dealership for used OR new car purchases if this is how its sales force treats perspective customers.
Response from current dealership:
We apologize for the experience you had. Communication is very important to us and we understand that we did not reach out to you in a timely manner. We are always looking for ways to improve and appreciate you taking the time to sharing your experience. We know you already spoke with a manager but if there is anything else we can do please contact our Customer Care Hotline at (952) 260-5140.
Apr 14, 2018
Info was very helpful but the pricing was in error. Msrp less discount was several thousand of dollars more than the amount shown the buyer had to pay. The vehicles shown were well described.
Response from current dealership:
Dick, thank you for the five star rating! We are sorry if you feel that the price was more than what you had expected. If you would like to know more about our prices Please call our Customer Care Hotline at (952) 260-5140.
Apr 13, 2018
Called on vehicle and it was gone already. It was sold over the weekend. I’ve purchased from Freeway before and was treated very well and with no pressure to buy. They answered all my questions until I was comfortable. I would buy from them again.
Response from current dealership:
Dave, thank you for the five star rating! We are happy to hear that you are treated very well when you purchase from Freeway Ford. We are sorry the vehicle you were looking for was sold over the weekend. We look forward to seeing you again and thank you for being a part of the Freeway Ford family!
Mar 27, 2018
Prompt reply and courteous.
Response from current dealership:
Jerry, thank you for the rating! Customer service is very important to us and are happy to hear that you received courteous service. If there is anything we can do to turn this into a five star rating please contact our Customer Care Hotline at (952) 260-5140.
Feb 18, 2018
Eryser
Good experience. Followed up and very professional. Willing to work with me on pricing.
Response from current dealership:
Eryser, we are very happy to hear you had a good experience! We know how important it is to have a dealership work with you on a price that you are comfortable with. We look forward to seeing you again and thank you for being a part of the Freeway Ford family.
Feb 10, 2018
So helpful!
Response from current dealership:
Samantha, we are very happy to see you had a five star experience. Thank you for being a part of the Freeway Ford family.
Aug 4, 2017
C1h9e6v9elle
Good friendly staff
1 people found this review helpful.
Response from current dealership:
Thank you for the five star rating! We are happy to see that you received good and friendly service. Thank you for being a part of the Freeway Ford family.
Jun 16, 2017
Excellent
Response from current dealership:
Cliff, we are happy to see that you received excellent service! We look forward to seeing you again and are happy to have you as a part of the Freeway Ford family.
Jun 1, 2017
Didn't get the car, but the service was great.
0 people found this review helpful.
Response from current dealership:
Ralph, we are sorry you did not find the car you were looking for. We are glad to hear that you received great service and hope to see you again soon!
May 18, 2017
swoody329
Great dealer! Easy to work with no pressure. Very friendly and quick to respond to all inquiries. Danny is wonderful to work with. He listened to our needs with no pressure to upsell out of our price range. We would highly recommend working with him. He is experienced and knowledgeable as seeks to make you feel comfortable through the entire process (which was easy). They took care of everything.
1 people found this review helpful.
Response from current dealership:
Thank you for the five star rating! We are happy to hear that Danny was wonderful to work with. We know how important the car buying experience is and are happy to know that you did not feel any pressure during your experience. Thank you for being a part of the Freeway Ford family!
May 3, 2017
Super job
Response from current dealership:
Mike, thank you for the great rating! We are happy to see you had a good experience. Thank you for being a part of the Freeway Ford family.
Apr 24, 2017
Very nice and helpful with all my needs, I would be very interested in this vehicle in the future.
Response from current dealership:
Robert, we are happy to hear about your experience! It's great to know you had helpful service and hope to see you again soon!
Mar 13, 2017
Great dealership fast, fun, people, Greg was great and so was Amber in finance. We love our new SUV. So P.S. thanks Barry for getting things set up.
1 people found this review helpful.
Response from current dealership:
Keith, we are very happy to hear about the experience you had! We know how important customer service is and are happy to hear you received great service. We hope you are enjoying your new SUV and look forward to seeing you again. Thank you for being a part of the Freeway Ford family!
Feb 16, 2017
Excellent
Response from current dealership:
Harold, we are glad to see you had a five star experience. Thank you for being a part of the Freeway Ford family.
Jan 10, 2017
While they initially contacted me quickly, they never answered the question I asked them
1 people found this review helpful.
Aug 23, 2016
Responded by & email & phone.
Read 19 old reviews
Jun 16, 2016
Dealer was prompt in calling back and over the phone itself explained the vehicle I was looking for is a salvaged one. Saved a trip to his shop.
Apr 27, 2016
Very satisfied working with them! Everyone was pleasant to work with and even stayed after closing hours to help me out!
Feb 24, 2016
Qick response to questions
Feb 8, 2016
Great nice
Dec 1, 2015
Got back to me in a short amount of time, followed up with me about a week later to inquire as to if I was still looking.
Sep 30, 2015
Responded on a timely basis!
Sep 21, 2015
They responded with needed information in a timely manner.
May 24, 2015
gkowski
They stayed in close touch. Although we didn't end up doing business wih them, I would be willing in the future. Thanks Debbie.
Apr 28, 2014
Duane was a top notch sales person. Very respectful and approachable.
Apr 1, 2014
JoeD3
Responded quickly no issues.
Jan 28, 2014
Sep 5, 2013
Was told the vehicle wasnt available due to engine problems....yet remained posted...
Jul 15, 2013
Responsive and very helpful
May 22, 2013
Barry McDaniels is their Internet Sales guy. He was very patient with me and also nice and polite. I bought an Escape from him and he was very helpful through the whole process.
Apr 25, 2013
Great deal and great car. Thank guys
Feb 19, 2013
Nice guys. Car had been rode hard and hung up wet. Could have made an easy sale with some attention to detail - went on test drive with flat tire! Too bad - liked the car and the deal.
Sep 9, 2012
The Internet Sales Rep, respondedly right away. He was very courteousd, and seemed very concerned about helping me get the car, however another customer was already dealing on it. He told me he would get back to me, and he did. "The car was sold, before I had a chance to try and buy it.
Aug 7, 2012
I had one response but gave a note price an got nothin back
Jul 5, 2012
Ordered a car and delivered to California! Barry McDaniel was awesome! 

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