Ford of Greenfield

Internet Approved, Blue Oval Certified

1 Main St
Greenfield, MA 01301

Sales: (413) 887-3223

Service: (888) 599-5841

Today 9:00 AM - 7:00 PM
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2016 Toyota Highlander Limited Platinum AWD Used Cars in Greenfield, MA 01301

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2017 Ford Escape SE AWD Used Cars in Greenfield, MA 01301

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 13, 2017
GuruZCXNC
Were prompt in answering inquiries. Since I couldn't immediately arrange a test drive, the car sold to someone else, so I had no further experience.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you for your review about your online experience! I'm glad to hear that you had your inquiry answered promptly. If there are any other vehicles we can help you research, just let me know! My name is Rose and my phone number is 413-775-6538.
Aug 4, 2017
Guru938KR
Purchased vehicle from them. Only thing I wouldn't do again is I had already contacted my bank, they pushed us to let them begin, in the end received loan from ins. but because it went thru them we had to pay $400 for them to hold documents for 7 yrs., which we wouldn't have had to do if we went straight thru our bank. Costly lesson learned.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you for purchasing a vehicle from us! We really appreciate your business and I am sorry about the frustration with the doc fee.
Jun 19, 2017
nrkus1
Tom was knowledgeable courteous and very helpful. I would highly recommend!
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you so much for your review! We really appreciate hearing good feedback about our employees who are doing a great job!
Jun 19, 2017
Transaction does not look doable. Spoke to salesperson and had two suggestions on allowing a trade-in. Neither was acceptable. I will shop around. Am very interested in vehicle, but does not seem to have any negotiation room. Did have good conversations, until Sales manager got involved. No big deal, and 43 miles away is quite a way to go just to find out that there is no wiggle room.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Ford of Greenfield:

Thank you for your review. We appreciate this feedback because it helps us improve.
May 27, 2017
Very responsive to my inquiries
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you so much! We love hearing this!
May 4, 2017
Straight forward business. Ask for Carol, she is great. Their biggest asset is Mrs G. Who is the great communicator. She was the first one I talked to and she left the door open for questions that eased my tensions, the rest was easy .Lastly the business manager was fantastic, justified the big bucks that he takes home from the dealership.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

George, thank you so much for your review, your compliments and for purchasing a car from us. We are so glad that we made your experience stress-free and happy.
Mar 9, 2017
Very responsive and thorough.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Sarah, thank you for your review! We are very happy you had a good experience communicating with us.
Jan 20, 2017
Maximus2015
Said was sold and listing was old and forgot.to remove it
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Ford of Greenfield:

Thank you for letting us know about this. We've implemented new processes that will prevent this type of thing from happening. We really appreciate you letting us know this happened, because it helps us improve.
Sep 12, 2016
Quick response
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you for letting us know that we responded quickly!
Sep 11, 2016
good experience .very proffessional.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you for your feedback, I am happy to hear that my team gave you a good, professional experience.
Aug 12, 2016
Josh was outstanding very pleasant salesman to work with.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Donna, thank you very much for your review, I am so glad Josh was helpful and pleasant!
Aug 8, 2016
Someone else bought the car before me but it wasa nice place.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you for letting us know about your experience and your thoughts on our facility. We appreciate you taking the time to give us your feedback!
Jul 28, 2016
Return my call, very friendly
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Thank you for your feedback! We appreciate it very much.
Jun 9, 2016
someelse got the car but they were nice - hilary very sweet
Is this review helpful? Yes | No
May 24, 2016
hfdzl
wonderful had more specs on truck
Is this review helpful? Yes | No

Response from Ford of Greenfield:

I'm glad we were able to give you the specs you needed! Thank you for your feedback!
Read 5 old reviews
Dec 9, 2015
the process was smooth - I feel I got a good deal
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Tina, thank you so much for purchasing a car from us. I'm really glad you had a good experience with us!
Aug 12, 2015
I was assured that my rav4 would not smell of cigarette smoke, it absolutely stunk after it was delivered. Costing me $$ to repair. They offered another ozone application on my weekend off, and a 86 mile round trip ride. I declined. I offered them to cover the cost of a local outfit to fix the smell, they refused.
4 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Ford of Greenfield:

I am very sorry that your car smelled when it was delivered! This is not how we like to do business. Please contact us at 413-773-5455 so we can make this right.
Dec 7, 2012
whole saled truck
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Hi John, thank you for your review. What could we have done to make your experience better?
Oct 16, 2012
I stopped in and worked with Carol Buker. We did the usual negotiation and they gave a fair price.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Hi Gary, thank you for your feedback and I'm glad Carol was helpful to you!
Aug 22, 2012
Very prompt to answer email inquiry.
Is this review helpful? Yes | No

Response from Ford of Greenfield:

Mary, thank you so much for your feedback. I'm really pleased that my team is handling inquiries promptly!

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