Elhart GMC Hyundai Inc

impressed with the amount of correspondence to this point. Nearly 200 miles away, so we're having some logistical issues at this point

Dealer was through with an email and a phone call.The Customer Relations Mgr. emailed as a follow up to his staff. So far, so good.

I was contacted via phone and internet. Made appointment to see this 2003 Ford Thunderbird at 12:00 next day. The drive was 2 1/2 hours and 150 miles . Upon arrival at 11.30 - a 1/2 hour early - was told that this car was just sold before I got there. I'll never recommend this dealer since this was most unprofessional and this type of action is what gives car dealer a bad rap.

Very good 2 respond back

The response was very good. I scheduled a appointment to see a truck ,but another salesman sold it without knowing that I was coming there. They did call before I left.

They responded super quickly to my initial inquiry, offered to set up test drive - sent email confirmation with date, time, car, name of salesperson to ask for, details of which building to enter. When my husband arrived, the car he wanted to test drive was waiting for him, convertible top down (sunny day!), and a paper in the windshield with his name indicating the car was held there for him and his test drive! He also appreciated the honesty of several staff when he asked specific questions about the car, the willingness to quote him an 'out the door' price, and agreement to repair a couple minor vehicle things before we'd take delivery. Seriously, an excellent car dealer experience from beginning until now!

They responded the next business day. When they called me they kept pushing me to set up an appointment when I just wanted to look at the car. However I called a couple days later to set up my appointment for the car. Then the same day they sold the car.

I turned them down. I didn't want to drive there.

Wonderful .... George C was great his customer service was above and beyond.

The dealer responded right away. I went to look at the car later, and was helped (but not pressured) by a very nice salesman. I decided to buy the car.

Dealership personnel were friendly, honest and reasonable in coming to an agreeable price between my trade in and the vehicle I was purchasing. They also followed up after the sale.

Mike showed the the car- he was not professional but the manager contacted me several times to make it right.

Great experience working with Elhart. I was contacted immediately after my inquiry. I went to look at the vehicle, was met by friendly sales staff, and ended up purchasing from them. They accommodated me in a couple of small ways that they did not need to, but it was evident that they do care about the customer. I would buy from them again with confidence.

KC was excellent! Met our concerns! Nice staff!!

Very knowledgable and trustworthy. We appreciate the honesty and options given to us. Did not purchase this exact vehicle but did purchase a used vehicle with them. Cannot say enough good, it's refreshing in today's world to deal with great people and transparent arrangements. Kudos to the Used team there!!

Good service.

Excellent. Drove 5+ hours to see the SUV. Everything was as promised. Price was as promised. Lovely staff. Left my trade-in and came home with a great used SUV.

Duane was our experienced/seasoned salesperson. Very good communication skills. He was not pushy, handled my wife and I effectively, and was flexible too our specific needs. Paperwork appointment could have been more prompt, but Caryn was very organized and got us through it. Give them a 4.5. I recommend asking for Duane. Very nicely prepared GMCertified Traverse. Hope service is as good as purchase experience.

No additional suggestions of other cars

Car sales men were very nice and willing to help. So I was buying this yukon above it's used so it not perfect. It had a few small chips in the windshield no big deal right. Well we decided to buy it, did all the paperwork bought the yukon came outside to drive it home and before I even put the vehicle in gear the windshield cracked all the way across from side to side.... The dealership would do nothing about it I even offered to pay half of all cost. I mean I didn't even drive it off the lot yet. So I just said whatever I'm happy with the vehicle but not the dealership. So then not 24 hrs later my bank calls me and says that elhart didn't give them the full payoff on my trade in. I couldn't believe what this dealership was doing. It's like this was their first time for a trade in. So I paid the difference and haven't herd from the dealership. It was only $2.56 but still the fact that I shouldn't have to double check every little step the dealership takes. VERY UNHAPPY WITH DEALERSHIP WOULD NOT RECOMMEND TO ANYONE. But the used car sales man Jay was very helpful.

everyone worked very hard to get me the truck i wanted thanks.

They got right back with and were very helpful.

Useless and Utterly useless, their four best words were...We've been very busy. One phone conversation lasted about thirty seconds. I would not recommend this dealership to anyone in my family or anyone I consider a friend. But to the rest of ya...my word means nothing so good luck dealing with them.

Web wasn't updated, asked about the car twice finally got an answer and it was sold

Contacted me quickly in response to my inquiry