Elhart GMC Hyundai Inc

822 Chicago Dr, Holland, MI 49423

Sales: (616) 312-2476

Service: (616) 392-8516

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 27, 2017
jspyke52
Great. Walked alway with a newer vehicle
Is this review helpful? Yes | No
Apr 6, 2017
1DAngelo
Helpful and attentive!
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

Thank you for taking the time to leave us this great review and rating. I am thrilled our team was able to provide you with such great service. We look forward to seeing you around campus.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com
Apr 6, 2017
Very friendly
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

Trisha, thank you so much for your time in leaving us this great review! Our team strives to provide top-notch and friendly service, it's wonderful to know you experienced this first hand. Please let us know if you need anything.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com
Mar 17, 2017
Very professional. Duane and KC were easy to work with. Would consider purchasing again.
Is this review helpful? Yes | No
Mar 16, 2017
I bought it and everything went smooth
Is this review helpful? Yes | No
Feb 26, 2017
Real good experience buying my truck. Helpful knowledgeable. Over good feeling when I left.
Is this review helpful? Yes | No
Feb 11, 2017
Loubeatzak
Excellent
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 6, 2017
Very helpful looking for what I needed.
Is this review helpful? Yes | No
Dec 13, 2016
impressed with the amount of correspondence to this point. Nearly 200 miles away, so we're having some logistical issues at this point
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 27, 2016
Dealer was through with an email and a phone call.The Customer Relations Mgr. emailed as a follow up to his staff. So far, so good.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 4, 2016
I was contacted via phone and internet. Made appointment to see this 2003 Ford Thunderbird at 12:00 next day. The drive was 2 1/2 hours and 150 miles . Upon arrival at 11.30 - a 1/2 hour early - was told that this car was just sold before I got there. I'll never recommend this dealer since this was most unprofessional and this type of action is what gives car dealer a bad rap.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 12, 2016
Very good 2 respond back
Is this review helpful? Yes | No
Sep 3, 2016
The response was very good. I scheduled a appointment to see a truck ,but another salesman sold it without knowing that I was coming there. They did call before I left.
Is this review helpful? Yes | No
Aug 30, 2016
They responded super quickly to my initial inquiry, offered to set up test drive - sent email confirmation with date, time, car, name of salesperson to ask for, details of which building to enter. When my husband arrived, the car he wanted to test drive was waiting for him, convertible top down (sunny day!), and a paper in the windshield with his name indicating the car was held there for him and his test drive! He also appreciated the honesty of several staff when he asked specific questions about the car, the willingness to quote him an 'out the door' price, and agreement to repair a couple minor vehicle things before we'd take delivery. Seriously, an excellent car dealer experience from beginning until now!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 9, 2016
They responded the next business day. When they called me they kept pushing me to set up an appointment when I just wanted to look at the car. However I called a couple days later to set up my appointment for the car. Then the same day they sold the car.
Is this review helpful? Yes | No
Aug 5, 2016
I turned them down. I didn't want to drive there.
Is this review helpful? Yes | No
Jun 14, 2016
Wonderful .... George C was great his customer service was above and beyond.
Is this review helpful? Yes | No
Jun 13, 2016
The dealer responded right away. I went to look at the car later, and was helped (but not pressured) by a very nice salesman. I decided to buy the car.
Is this review helpful? Yes | No
Jun 7, 2016
Dealership personnel were friendly, honest and reasonable in coming to an agreeable price between my trade in and the vehicle I was purchasing. They also followed up after the sale.
Is this review helpful? Yes | No
May 29, 2016
Bmouat
Mike showed the the car- he was not professional but the manager contacted me several times to make it right.
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. Secondly, thank you for recognizing our manager and that he made it right. I will be sure to pass this on to him. Regards, Jan
May 16, 2016
Great experience working with Elhart. I was contacted immediately after my inquiry. I went to look at the vehicle, was met by friendly sales staff, and ended up purchasing from them. They accommodated me in a couple of small ways that they did not need to, but it was evident that they do care about the customer. I would buy from them again with confidence.
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

Thank you for writing this awesome review, Chuck! We are very happy that you were treated great and had an excellent experience on the Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! We will see you soon! Regards, Jan
May 12, 2016
KC was excellent! Met our concerns! Nice staff!!
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

We at Elhart are pleased to hear of your admiration towards KC. He is a valuable member of our team along with many others. Please return when needed and we will be sure to provide the same outstanding customer service. Regards, Jan
Apr 21, 2016
Very knowledgable and trustworthy. We appreciate the honesty and options given to us. Did not purchase this exact vehicle but did purchase a used vehicle with them. Cannot say enough good, it's refreshing in today's world to deal with great people and transparent arrangements. Kudos to the Used team there!!
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

What an awesome review! The pleasure was truly ours and we are very happy to hear that we have earned your business! Thank you for taking the time to write such a great review regarding our used car team. Our customer service is what we value the most, and we are happy to hear that you were satisfied. Congratulations on your new used car, and we definitely look forward to seeing you again. In saying that, if there is anything that we can do to help you before then, please let us know!
Apr 11, 2016
Good service.
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

Thank you Carl for taking the time out of your busy schedule to give us this 5-star review! We appreciate your business and look forward to seeing you again!
Apr 10, 2016
Excellent. Drove 5+ hours to see the SUV. Everything was as promised. Price was as promised. Lovely staff. Left my trade-in and came home with a great used SUV.
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

We are very happy to hear that we have earned your business! Thank you for taking the time to write such a great review and driving 5+ hours. Our customer service is what we value the most, and we are happy to hear that you were satisfied. Congratulations on your new SUV! If there is anything more that we can do, please let us know!
Mar 8, 2016
Duane was our experienced/seasoned salesperson. Very good communication skills. He was not pushy, handled my wife and I effectively, and was flexible too our specific needs. Paperwork appointment could have been more prompt, but Caryn was very organized and got us through it. Give them a 4.5. I recommend asking for Duane. Very nicely prepared GMCertified Traverse. Hope service is as good as purchase experience.
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

Thank you for taking the time to write such a great review and congrats on your new Traverse! Duane and Caryn will be thrilled to hear how their great customer service and organization skills have produced another satisfied customer. I'll be sure to pass along your compliments to them. Please return when needed and we will be sure to provide the same outstanding customer service. Happy Driving Mark
Feb 25, 2016
No additional suggestions of other cars
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

Thank you for taking the time to give us your feedback Jeffrey. I will pass along your suggestion to our sales departments.
Feb 18, 2016
Car sales men were very nice and willing to help. So I was buying this yukon above it's used so it not perfect. It had a few small chips in the windshield no big deal right. Well we decided to buy it, did all the paperwork bought the yukon came outside to drive it home and before I even put the vehicle in gear the windshield cracked all the way across from side to side.... The dealership would do nothing about it I even offered to pay half of all cost. I mean I didn't even drive it off the lot yet. So I just said whatever I'm happy with the vehicle but not the dealership. So then not 24 hrs later my bank calls me and says that elhart didn't give them the full payoff on my trade in. I couldn't believe what this dealership was doing. It's like this was their first time for a trade in. So I paid the difference and haven't herd from the dealership. It was only $2.56 but still the fact that I shouldn't have to double check every little step the dealership takes. VERY UNHAPPY WITH DEALERSHIP WOULD NOT RECOMMEND TO ANYONE. But the used car sales man Jay was very helpful.
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

First of all, thank you very much for taking the time out of your day to write this review! I’m very sorry to hear you had this experience at our dealership. I will be sure to share your review to the manager of that department. We appreciate your compliment of Jay and your kind words. I will be sure to let Jay know. Once again, thank you.
Jan 8, 2016
everyone worked very hard to get me the truck i wanted thanks.
Is this review helpful? Yes | No
Jan 8, 2016
They got right back with and were very helpful.
Is this review helpful? Yes | No
Sep 25, 2015
Useless and Utterly useless, their four best words were...We've been very busy. One phone conversation lasted about thirty seconds. I would not recommend this dealership to anyone in my family or anyone I consider a friend. But to the rest of ya...my word means nothing so good luck dealing with them.
Is this review helpful? Yes | No

Response from Elhart GMC Hyundai Inc:

Please let me apologize for this negative experience at Elhart. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. We are committed to your satisfaction so please feel free to stop by the dealership anytime during normal business hours and ask to speak to the manager of the department you were working with.

Regards,
Jan Houting
CEO Customer Relations
jan@elhart.com
Aug 7, 2015
Web wasn't updated, asked about the car twice finally got an answer and it was sold
Is this review helpful? Yes | No
May 3, 2015
Contacted me quickly in response to my inquiry
Is this review helpful? Yes | No

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