Elhart GMC Hyundai Inc

822 Chicago Dr
Holland, MI 49423

http://www.elharthyundai.com

Sales: (616) 548-6892

Service: (616) 392-8516

Today 9:00 AM - 8:00 PM

(Open Now)

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Sales Reviews (47)

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Apr 15, 2018

Phil

The dealership quickly contacted me and answered all questions with all vehicle history. Allowed a full inspection and evaluation. Very good buying experience.

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Apr 2, 2018

cameronwilde

Was very helpful in my questions about the truck I was researching. Would call on them again if looking for another vehicle

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Mar 16, 2018

Daytona98

Simon did a outstanding job answering all my questions & concerns on this 06 Ram 1500 & was totally amazing to work with !!! Thank You !

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for taking the time to give us your feedback! I am pleased to hear that Simon was able to help you and got all of your questions answered. If there is anything else we can do for you please let us know.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

Mar 5, 2018

Chris

they are awesome

Is this review helpful? Yes | No

Response from current dealership owner:

Chris, thank you for the 5-star rating and for your time. We appreciate your business and look forward to working with you again in the future. Please let us know if we can help with anything else.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

Feb 19, 2018

Irene

I found the car I was most interested in over the weekend, on CarGurus. Elhart GMC Hyundai and I were in touch on the very next business day. The car was just as perfect for me as I had hoped; both my salesman (Kevin Rozema) and the financial officer (David Umlor, Jr.) made my purchase as non-stressful as humanly possible. They were truly fun to do business with, above and beyond just doing their technical jobs in an outstanding fashion. I'm SO glad that the car I wanted was at that dealership!

1 of 1 people found this review helpful.

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Jan 29, 2018

Dan

Very prompt and helpful sales people. Great to work with.

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Jan 27, 2018

Guru5C6R7

did not buy, missed out, good deal

1 of 2 people found this review helpful.

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Jan 22, 2018

Randy

So far so good still shopping

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Jan 22, 2018

Guru5XD95

got back to me quickly

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Dec 27, 2017

David

The Elhart sales staff were very helpful and friendly. We had a very good experience throughout the whole buying process. I’d recommend their dealership! David

1 of 1 people found this review helpful.

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Dec 26, 2017

Cadreman

Unfortunately it was terrible I was in process of buying a car one day only to be told the next morning it was sold the night before. I felt like I was being conned, it was very disheartening.

2 of 2 people found this review helpful.

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Dec 9, 2017

Jack

Honest.

Is this review helpful? Yes | No

Response from current dealership owner:

We at Elhart GMC are excited to hear we have excellent customer service. We always want to receive positive feedback. Thus our attention is focused on our face to face interaction between our service team and customer base, to provide good camaraderie. Thank you for your time.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

Dec 1, 2017

Heidi

The staff was very helpful and friendly. I ended up buying a vehicle from them.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Heidi, thank you for the excellent review and rating. I am thrilled to hear that our team was able to provide great service. Congratulations on your purchase, we look forward to seeing you again!
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

Nov 25, 2017

Seth

Very informative

Is this review helpful? Yes | No

Response from current dealership owner:

Seth, thank you for the top marks. I am thrilled our team was able to provide you such excellent service on your recent visit. Please let us know if we can help with anything else.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

Nov 2, 2017

Larry

Quick response. Left a message and got a call the next morning

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Oct 30, 2017

Chris

Treated well. Answered all of my questions in initial email, as well as all subsequent questions I had before I even looked at vehicle. Even in an email, I could tell by the context I was communicating with a genuinely friendly person. Not necessarily a salesman, but someone who wanted to provide me with answers and a good experience whether I was buying or not.

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Oct 3, 2017

Dan

Test drove the car had a few things wanted checked out, said they would get back to us 3 days later called and they said the car was sold, told us they had another car they would call us back, never heard from them....bought from another dealer..

5 of 5 people found this review helpful.

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Sep 25, 2017

Casey

Good response.

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Aug 25, 2017

peter

Did not answer my questions in the e-mail. Sail to come in and see if there is a car they can sell me. (Typical car sales person tactics.)

4 of 4 people found this review helpful.

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Aug 18, 2017

Henry

It was great!

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Aug 15, 2017

Drwedge

I did purchase the vehicle as is for a fair and reasonable price. They did not pressure me into a sale. The paper work was easy. I'm happy with my purchase.

2 of 2 people found this review helpful.

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Aug 2, 2017

Jajuane

Good.

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Jun 22, 2017

Familia_2477

They were very professional. Transaction went smoothly especially since I was from out of town.

1 of 1 people found this review helpful.

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Jun 1, 2017

Scott

Great customer service! Excellent follow up!

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Apr 27, 2017

jspyke52

Great. Walked alway with a newer vehicle

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Apr 6, 2017

1DAngelo

Helpful and attentive!

1 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you for taking the time to leave us this great review and rating. I am thrilled our team was able to provide you with such great service. We look forward to seeing you around campus.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

Apr 6, 2017

TRISHA

Very friendly

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Trisha, thank you so much for your time in leaving us this great review! Our team strives to provide top-notch and friendly service, it's wonderful to know you experienced this first hand. Please let us know if you need anything.
Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

Mar 17, 2017

Rob

Very professional. Duane and KC were easy to work with. Would consider purchasing again.

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Mar 16, 2017

Jason

I bought it and everything went smooth

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Feb 26, 2017

Mark

Real good experience buying my truck. Helpful knowledgeable. Over good feeling when I left.

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Feb 11, 2017

Loubeatzak

Excellent

1 of 1 people found this review helpful.

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Feb 6, 2017

Ross

Very helpful looking for what I needed.

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Dec 13, 2016

Bob

impressed with the amount of correspondence to this point. Nearly 200 miles away, so we're having some logistical issues at this point

2 of 2 people found this review helpful.

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Oct 27, 2016

Fireman Frank

Dealer was through with an email and a phone call.The Customer Relations Mgr. emailed as a follow up to his staff. So far, so good.

1 of 1 people found this review helpful.

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Oct 4, 2016

Bill

I was contacted via phone and internet. Made appointment to see this 2003 Ford Thunderbird at 12:00 next day. The drive was 2 1/2 hours and 150 miles . Upon arrival at 11.30 - a 1/2 hour early - was told that this car was just sold before I got there. I'll never recommend this dealer since this was most unprofessional and this type of action is what gives car dealer a bad rap.

3 of 3 people found this review helpful.

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Sep 12, 2016

Bob

Very good 2 respond back

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Sep 3, 2016

Alan

The response was very good. I scheduled a appointment to see a truck ,but another salesman sold it without knowing that I was coming there. They did call before I left.

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Aug 30, 2016

Connie

They responded super quickly to my initial inquiry, offered to set up test drive - sent email confirmation with date, time, car, name of salesperson to ask for, details of which building to enter. When my husband arrived, the car he wanted to test drive was waiting for him, convertible top down (sunny day!), and a paper in the windshield with his name indicating the car was held there for him and his test drive! He also appreciated the honesty of several staff when he asked specific questions about the car, the willingness to quote him an 'out the door' price, and agreement to repair a couple minor vehicle things before we'd take delivery. Seriously, an excellent car dealer experience from beginning until now!

2 of 2 people found this review helpful.

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Aug 9, 2016

Tatyona

They responded the next business day. When they called me they kept pushing me to set up an appointment when I just wanted to look at the car. However I called a couple days later to set up my appointment for the car. Then the same day they sold the car.

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Aug 5, 2016

Steven

I turned them down. I didn't want to drive there.

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Jun 14, 2016

Ola

Wonderful .... George C was great his customer service was above and beyond.

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Jun 13, 2016

Kate

The dealer responded right away. I went to look at the car later, and was helped (but not pressured) by a very nice salesman. I decided to buy the car.

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Jun 7, 2016

Paul

Dealership personnel were friendly, honest and reasonable in coming to an agreeable price between my trade in and the vehicle I was purchasing. They also followed up after the sale.

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May 29, 2016

Bmouat

Mike showed the the car- he was not professional but the manager contacted me several times to make it right.

Is this review helpful? Yes | No

Response from current dealership owner:

First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. Secondly, thank you for recognizing our manager and that he made it right. I will be sure to pass this on to him. Regards, Jan

May 16, 2016

Chuck

Great experience working with Elhart. I was contacted immediately after my inquiry. I went to look at the vehicle, was met by friendly sales staff, and ended up purchasing from them. They accommodated me in a couple of small ways that they did not need to, but it was evident that they do care about the customer. I would buy from them again with confidence.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for writing this awesome review, Chuck! We are very happy that you were treated great and had an excellent experience on the Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! We will see you soon! Regards, Jan

May 12, 2016

Dion

KC was excellent! Met our concerns! Nice staff!!

Is this review helpful? Yes | No

Response from current dealership owner:

We at Elhart are pleased to hear of your admiration towards KC. He is a valuable member of our team along with many others. Please return when needed and we will be sure to provide the same outstanding customer service. Regards, Jan

Apr 21, 2016

Randall

Very knowledgable and trustworthy. We appreciate the honesty and options given to us. Did not purchase this exact vehicle but did purchase a used vehicle with them. Cannot say enough good, it's refreshing in today's world to deal with great people and transparent arrangements. Kudos to the Used team there!!

Is this review helpful? Yes | No

Response from current dealership owner:

What an awesome review! The pleasure was truly ours and we are very happy to hear that we have earned your business! Thank you for taking the time to write such a great review regarding our used car team. Our customer service is what we value the most, and we are happy to hear that you were satisfied. Congratulations on your new used car, and we definitely look forward to seeing you again. In saying that, if there is anything that we can do to help you before then, please let us know!

Read 10 old reviews

Apr 11, 2016

carl

Good service.

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Response from current dealership owner:

Thank you Carl for taking the time out of your busy schedule to give us this 5-star review! We appreciate your business and look forward to seeing you again!

Apr 10, 2016

Jen

Excellent. Drove 5+ hours to see the SUV. Everything was as promised. Price was as promised. Lovely staff. Left my trade-in and came home with a great used SUV.

Is this review helpful? Yes | No

Response from current dealership owner:

We are very happy to hear that we have earned your business! Thank you for taking the time to write such a great review and driving 5+ hours. Our customer service is what we value the most, and we are happy to hear that you were satisfied. Congratulations on your new SUV! If there is anything more that we can do, please let us know!

Mar 8, 2016

Mark

Duane was our experienced/seasoned salesperson. Very good communication skills. He was not pushy, handled my wife and I effectively, and was flexible too our specific needs. Paperwork appointment could have been more prompt, but Caryn was very organized and got us through it. Give them a 4.5. I recommend asking for Duane. Very nicely prepared GMCertified Traverse. Hope service is as good as purchase experience.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for taking the time to write such a great review and congrats on your new Traverse! Duane and Caryn will be thrilled to hear how their great customer service and organization skills have produced another satisfied customer. I'll be sure to pass along your compliments to them. Please return when needed and we will be sure to provide the same outstanding customer service. Happy Driving Mark

Feb 25, 2016

Jeffrey

No additional suggestions of other cars

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for taking the time to give us your feedback Jeffrey. I will pass along your suggestion to our sales departments.

Feb 18, 2016

Adam

Car sales men were very nice and willing to help. So I was buying this yukon above it's used so it not perfect. It had a few small chips in the windshield no big deal right. Well we decided to buy it, did all the paperwork bought the yukon came outside to drive it home and before I even put the vehicle in gear the windshield cracked all the way across from side to side.... The dealership would do nothing about it I even offered to pay half of all cost. I mean I didn't even drive it off the lot yet. So I just said whatever I'm happy with the vehicle but not the dealership. So then not 24 hrs later my bank calls me and says that elhart didn't give them the full payoff on my trade in. I couldn't believe what this dealership was doing. It's like this was their first time for a trade in. So I paid the difference and haven't herd from the dealership. It was only $2.56 but still the fact that I shouldn't have to double check every little step the dealership takes. VERY UNHAPPY WITH DEALERSHIP WOULD NOT RECOMMEND TO ANYONE. But the used car sales man Jay was very helpful.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

First of all, thank you very much for taking the time out of your day to write this review! I’m very sorry to hear you had this experience at our dealership. I will be sure to share your review to the manager of that department. We appreciate your compliment of Jay and your kind words. I will be sure to let Jay know. Once again, thank you.

Jan 8, 2016

robert

everyone worked very hard to get me the truck i wanted thanks.

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Jan 8, 2016

John

They got right back with and were very helpful.

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Sep 25, 2015

Adam

Useless and Utterly useless, their four best words were...We've been very busy. One phone conversation lasted about thirty seconds. I would not recommend this dealership to anyone in my family or anyone I consider a friend. But to the rest of ya...my word means nothing so good luck dealing with them.

Is this review helpful? Yes | No

Response from current dealership owner:

Please let me apologize for this negative experience at Elhart. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. We are committed to your satisfaction so please feel free to stop by the dealership anytime during normal business hours and ask to speak to the manager of the department you were working with.

Regards,
Jan Houting
CEO Customer Relations
jan@elhart.com

Aug 7, 2015

Stacie

Web wasn't updated, asked about the car twice finally got an answer and it was sold

Is this review helpful? Yes | No

May 3, 2015

Bonnie

Contacted me quickly in response to my inquiry

Is this review helpful? Yes | No

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Elhart GMC Hyundai Inc