Don Jacobs Automotive

2689 Nicholasville Rd.
Lexington, KY 40503

Sales: (859) 912-7015

Service: (859) 276-5559

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 3, 2017
VERY courteous, made sure I had what I was looking for and offered to keep me in the loop with future prospective CR-V's.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2017
Guru9LNPF
Responsive. So far, relatively pleasant experience. The one disappointment, was that the specific car that I was interested in, was sold, before we could travel to the dealership. However, the did call, to inform me of this fact, just prior to us making the 150 mile drive, which I appreciate.
1 of 1 people found this review helpful.
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Jun 21, 2017
Kenny Cross was outstanding,couteous to a fault,patient and above ALL HONEST AND STRAIGHT SHOOTER. I will be buying my future cars from Kenny Cross and Jacobs Automotive
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May 22, 2017
Thanks Harrison Jenkins Vw Atlas will be my second car he sold to me....Good job Brother .i see you soon when my.new car arrive to destinscion..pls don't open it without me.. Thank you for suport and for all.good time in last 5 years..⛧⛧⛧⛧⛧
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May 10, 2017
Munnu13
Good
0 of 1 people found this review helpful.
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Feb 27, 2017
he was very quick to respond to make himself available to my schedule. i just happened to find a vehicle close to Cincinnati.
0 of 1 people found this review helpful.
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Jan 16, 2017
They were great to deal with. We received responses in a quick manner and we were able to make deal with them. We worked with Allison and she was awesome! We were treated great. I would do business with them again even with our 3hr drive.
0 of 1 people found this review helpful.
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Jan 14, 2017
Folks at Don Jacobs were friendly, courteous, efficient, and thorough.
0 of 1 people found this review helpful.
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Dec 11, 2016
Pleasant, low pressure salesman.
0 of 1 people found this review helpful.
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Nov 25, 2016
Great serice and responsiveness!
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Nov 20, 2016
Very nice.
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Oct 14, 2016
They went beyond the norm to help me with this vehicle. They even did a video of the vehicle inside and out. They were quick on questions and returned e mail promptly.
1 of 1 people found this review helpful.
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Response from Don Jacobs Automotive:

Thank you for sharing your experience with Don Jacobs!  We strive to provide 5 star customer service to all of our valued customers.  We look forward to assisting you with any vehicle or service needs in the future.  
Oct 10, 2016
They're not good with Customer service at all. Lied to me about running my credit and actually ran it 5 times dropping my score without my consent. I've had friends that have had past bad experiences from them in the past.
5 of 5 people found this review helpful.
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Response from Don Jacobs Automotive:

Lon-  Please rest assured that we take your feedback very seriously and would like the opportunity to learn more about your experience. Please contact our Director of Variable Operation, Paul Settles, at 859-276-3546 or psettles@donjacobs.com to discuss further. We hope to hear from you soon and look forward to working with you to address your concerns. Thank you!
Oct 5, 2016
It's a used car... why did I pay $500 in documentation fees? Sort of like when you see something on sale that's been marked up.
5 of 5 people found this review helpful.
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Response from Don Jacobs Automotive:

We would be happy to discuss the documentation and handling fee further with you.  Our fee is competitive and actually lower than many dealers in our area.  Please call me direct at 859-260-2623.  I look forward to speaking with you.  Mike Reffett, Don Jacobs Pre-Owned Sales Manager
Oct 1, 2016
Johnny was a great help from the beginning. We are very happy with our trade in and buying experience. If you want a quality vehicle with great customer service go see Johnny Wells.
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Response from Don Jacobs Automotive:

Thank you for sharing your experience with Johnny!  He is a highly valued employee and we are so glad he could provide you with a 5 star customer experience.  Thank you, Tom Sumner,  BMW Sales Manager
Aug 29, 2016
Allison at Don Jacobs was very helpful. Went out of her way to obtain service records and request that the previous owner contact me. Didn't end up making the deal, but are already talking about another van in her inventory.
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Jul 5, 2016
responded very promptly
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May 31, 2016
A very helpful person responded quickly to my inquiry. The care in question did not turn out to be what I was looking for, but the staff attempted to help me find an alternative. In the end, I did not buy from them but I really wanted to. Their customer service was the best I encountered.
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May 13, 2016
Harleybswt
20
I spoke with several salesmen different times visiting dealer. They were very nice and helpful, knowledgeable of vehicles and if not known would find out immediately. Would recommend them highly. Very pleasant visit. Ask for Branden Anderson he is great.
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May 9, 2016
Very Professional
1 of 1 people found this review helpful.
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Apr 28, 2016
Responded quick to my email
1 of 1 people found this review helpful.
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Apr 14, 2016
Sent emails.
0 of 1 people found this review helpful.
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Mar 22, 2016
They were very unprofessional and rude. I would not recommend trying to buy from them using the online contact. I was working with them on purchasing the van and filled out the credit app and asked it I could put a down payment on my credit card until I could drive an hour there. I got a call back after talking with them over the course of 3 hours and they said someone was driving the car I wanted to buy. I told them I was under the impression that I was buying it and Mike told me it was first come first serve. I got a text later that it was sold. They ran my credit even though it was sold. I was very upset about the whole process.
7 of 7 people found this review helpful.
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Feb 19, 2016
no contact just an email that car had been sold and nothing further
3 of 3 people found this review helpful.
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Feb 14, 2016
Mark Bowen was so helpful! We didn't get to make a deal but he went above and beyond to try to help us.
Is this review helpful? Yes | No
Jan 30, 2016
Dealer was courteous, responded quickly and price was fair. Unfortunately the car I wanted was sold & it's too far to drive since the car isn't in stock & I can order one closer to home.
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Dec 1, 2015
Johnny Wells worked with me via email initially, and was quite responsive. I live about an hour away from the dealer. I knew I wanted the car and was able to come to terms of sale quickly and satisfactorily; Johnny Wells again provided exemplary service. He answered all questions as promised and shared my enthusiasm for my vehicle. I would work with them again in a heartbeat.
1 of 1 people found this review helpful.
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Read 25 old reviews
Nov 19, 2015
Its a great experience buying a car with them.
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Nov 14, 2015
Dealt with Mark Bowen. Mark was very responsive and helpful. I was pleased with working with Mark. Unfortunately the vehicle was not the color I was looking for otherwise I think we would have made a deal.
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Sep 23, 2015
Good communication
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Aug 27, 2015
Ask for Steven White. He went above and beyond for us.
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Jul 22, 2015
Quick and informative
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Jun 22, 2015
Very easy to deal with, customer oriented.
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Jun 16, 2015
vshelbling
Couldn't have been more accommodating and they made me an excellent deal.
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Jun 6, 2015
Salesman was excellent and took the time to answer any questions or concerns we had. Would buy from them again and will be looking for the same salesman.
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Jun 1, 2015
very happy with John Hamilton who answered all question and responded with utmost professionalism to my every request.
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May 3, 2015
Friendly
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Apr 28, 2015
It showed I on your site I could make a certain payment each month. But, when I talked to them the payment was a triple amount. Haven't heard back from them.
2 of 2 people found this review helpful.
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Mar 26, 2015
Dealership responded very quickly. Salesman had never driven the car, so he drove it for me. Also send additional photos of car in areas I requested.
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Mar 15, 2015
Salesman Mark and Sales MGR Donnie were top notch when I was considering their 2012 Honda Pilot which is sitying in my driveway. They worked for me and made sure I got the best deal possible.
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Mar 7, 2015
Kyproud17
Replied quickly. Provided good information.
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Jan 29, 2015
Had some contact with them I did not have chance to visit the dealer and talk to them.There site was helpful with information provided.I was able to know in advance what type of vehicle it was.
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Oct 26, 2014
verry quick responce I never got to go see 2001 camry my toyota was totaled nov. 3
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Aug 3, 2013
They did't have what we wanted at the time we looked. They got it in about a week but we had already bought one somewhere else.
Is this review helpful? Yes | No
Nov 30, 2012
Superior sales experience.
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Nov 3, 2012
Was worth the two hour drive
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Oct 25, 2012
Ended up buying a car from them. Easy to work. Paper work took a while though.
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Aug 30, 2012
Great - bought my car there
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Jun 9, 2012
Mark Bowen is the man.
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May 17, 2012
Mark Bowen responded to my e-mail inquiry immediately, even when it was 3 a.m. his time! After the test drive, he was able to give me a price for the car, including title, tax, registration, and trucking it to California.
Is this review helpful? Yes | No
Apr 5, 2012
Sales department great & service department fair
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Mar 2, 2012
fredz43
5
I ended up buying at another dealer, but appreciate the continued efforts of the salesman, who kept in touch with me.
Is this review helpful? Yes | No

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