Desert Toyota of Tucson

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Express Lube, New Owner Events, Rent A Car, Parts Center, Fleet T.E.D.
Dealer, Toyota Certified Used Vehicles, Toyota Tire Center

7150 E 22nd St
Tucson, AZ 85710

Sales: (520) 585-5413

Service: (520) 585-5421

Today 7:00 AM - 9:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 17, 2017
The salesperson called, was very polite and friendly. My husband had been working with a different dealer, though.
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Nov 15, 2017
Great
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Oct 6, 2017
The person who called was very nice and helpful and did not pressure me in any way, which I appreciated.
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Sep 18, 2017
I made an appointment to buy a 2010 Toyota Tacoma. Apparently the truck had been sold the day before my appointment. The salesperson never notified me that the truck was no longer available. I drove 3 hours round trip for nothing!
1 of 1 people found this review helpful.
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Aug 24, 2017
I was very interested in this car at the original price listed at $9,377, but they increased the price with no real explanation, made very few efforts to return my calls when they said they would or in a timely fashion, lleft me hanging with unanswered questions, did not respond to my online application to Toyota for financing, etc. I certainly believe they had no time for me in my price range.
2 of 2 people found this review helpful.
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Jul 28, 2017
Guru96WP3
They responded quickly initially. When promised to call back with further detail it did not happen. I had scheduled an appointment to drive the vehicle. when I seen the listing was removed I contacted them again and was told they would call me back, it did not happen. on the appointment day they did call to ensure I would be there and I said no! You didn't respond to me so I went with someone else. Where I purchased a vehicle from.
1 of 1 people found this review helpful.
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Jul 14, 2017
Outstanding, quickly responsed to email, excellent customer service, car on lot and on-line/internet salesperson with other customer, within 30 minutes, however, I left house on an errand, will call back today.... within my buying radious from Palms Springs, CA.......very courtesy staff..... 5 Stars.....
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Jun 8, 2017
Misrepresented model of car on your ad as a Limited version when vehicle was actually an XLE model. Never answered any questions, salesman and manager were terrible!
2 of 2 people found this review helpful.
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Mar 30, 2017
I felt they were truly looking out for my best interest.
1 of 2 people found this review helpful.
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Mar 28, 2017
This dealership was terrible, I saw a GMC Sierra in the used inventory online. I emailed through CarGurus and they said it was still available. I already had financing in place if we liked the vehicle once we test drove it. I was emailing back and forth with 2 reps for a couple of hours and made an appt to go in the next day in the evening after my husband and I got off of work. Well my husband happened to be in the area for a service call and said he was going to stop by and see if he could check it out. Upon arrival he let the other salesmen know who I had been talking to and they said he was out of the office. So he mentioned the GMC and was told that it just sold the night before. They tried to have him look at other trucks but he didn't bother. This truck was obviously a bait vehicle that some dealerships use to get people in and when they show up it "just sold" or " just went out to auction" these deceitful business practices are appalling. I never received an email back or apology from the CSR that had made the appt with me.
2 of 2 people found this review helpful.
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Dec 30, 2016
Promptly called with the information. Let me know to come in anytime with any questions. Not pushy at all.
1 of 1 people found this review helpful.
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Nov 7, 2016
The staff are very helpful and in tune with what I am looking for.
0 of 1 people found this review helpful.
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Sep 13, 2016
prompt follow-up, engaging sales communications.
1 of 2 people found this review helpful.
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Aug 27, 2016
Very quick to respond the vehicle just had too many miles.
1 of 2 people found this review helpful.
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Apr 27, 2016
Great service
0 of 1 people found this review helpful.
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Apr 14, 2016
They were not honest with us. We got 3 different stories about a 2001 Toyota Siena. First they said the published price was too low and should be 1000 dollars more, then they said the car needed a lot of work and failed inspection. But when sales person was showing the care on the lot she said it had been inspected and passed. Which is it? I do not trust this dealership.
1 of 1 people found this review helpful.
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Mar 15, 2016
Micky is awesome!
0 of 1 people found this review helpful.
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Mar 3, 2016
They contacted me but said the car was not available due to it not being safe or something then tried to sell me a car twice as much, so no, it didn't work out at all.
1 of 1 people found this review helpful.
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Feb 27, 2016
They had 11 cars I was interested, apparently just to get you in the door, because when I arrived, they only had 1 of the cars for sale.
1 of 1 people found this review helpful.
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Read 12 old reviews
Feb 20, 2016
asked them to email me the carFax report was told yes we have just stop by my office. when I email a second time for carFax was told they needed my phone number so they could text it to me. Well my guess is they don't want my business.......
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Nov 16, 2015
We just bought a RAV 4 from Desert Toyota no pressure and no games here. Most dealerships make buying a car a grueling experience but Desert has been great I look forward to my next purchase
1 of 1 people found this review helpful.
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Jul 15, 2015
Service is excellent and low-pressure and I got a great price. They'll see me again at my next lease end.
1 of 1 people found this review helpful.
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Jun 11, 2015
Mark was very professional and very helpful in my decision on a Prius for my daughter. He understood the criteria I was looking for in a vehicle for my daughter. Mark was able to answer any questions or concerns that I had and was also very understanding. He was a pleasure to work with and is someone that I would recommend highly to anyone.
1 of 1 people found this review helpful.
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Mar 5, 2015
Outstanding, professional, a dealership and personnel who made it easy and rewarding, explaining all the steps and choices. It is a great place to have this experience. We would go back any time in the future and know it is a place we can recommend unequivocally.
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Dec 3, 2014
samoarich
Susan West is the best salesperson I have ever worked with. She is a class act. Susan was helpful and a great resource and always available. She did not pressure or hound me and I really appreciated that. Susan knows her product and knows how good it is. She has taught me so much about my car and made purchasing this vehicle a true pleasure. I will continue to recommend her to everyone I know. I hope you know what an asset to Desert Toyota she is.
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Jul 22, 2013
reservenm
After I called ahead to confirm this vehicle was still on the lot, I arranged to be there the next day to test drive. When I arrived, I was informed that the vehicle sold the night before. What a scam. I left very disappointed.
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Feb 1, 2013
Small selection of used Tundras for a Toyota dealer. Consistently overpriced.
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Dec 31, 2012
The contact in Dec. 2012 was fine, but I'm still simmering over a bad experience last summer when the internet price listed on a used Prius was not honored. What happened to truth in advertising? In olden days of reliable newspaper print, a dealership couldn't wiggle out of a bait- n-switch, oops, must have been a typo excuse.
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Dec 27, 2012
The car on the website was not at the dealer on a 20K more expensive car was available. Go figure!
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Apr 7, 2012
germanguy
I bought a truck(or at least i thought it did) Everything was fine, my trade in done and they wanted to pay off my old loan. A week later I get a call that there is a shortage of $ 1500 for the financing and if I could come up with that or I might have to give the truck back. The same day I got a card in the mail saying how happy they are "to seal the deal". I was always under the impression if a deal is accepted and all the papers are signed the deal is done. I find out on monday what " sealing the deal" means at desert Toyota. It started out asd a 5-star experience, for now til monday down to 1 star
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Mar 29, 2012
Painful experience. Two hours with sales guy before he handed us off to a fast-talking sales manager with a New York accent. This guy abandoned us during negotiations for 20 minutes on two separate occasions, while a dozen used-car salesmen stood around with their thumbs up their butts. Then he would come back with some line like, 'My manager says he will meet you half-way on your offer if you sign in the next hour.' In both the new-car and used-car showrooms, two separate channels of music were blaring simultaneously, and every 45 minutes or hour, when a sale was made, they blasted Madonna's 'Celebrate' and pre-recorded champagne corks popping at alarming levels. On top of the other two channels. Even after we agreed on a price it took over an hour to process the paperwork, despite paying cash. I mean, we were waiting 45 minutes in the showroom just to see the paperwork guy. And even after that, we had to wait another 45 minutes for them to "wash the car'.
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